Dear Attorney General’s Office,

Freedom of Information Act 2000

Public Interest Survey

http://www.freedomtalkradio.co.uk/uk-sur...

1 Do you have any guidance or policy for the public or service users to record calls when they speak to your staff your call centres or in person Do you Inform The Public Users they can record. If the answer is no what is the reason for this please if so do send me a copy of why you dont inform the callers they can record but not to publish a call.

2 if You have a Unacceptable Behaviour Policy and Procedure can you tell me if one of these are to object to telephone calls being recorded by the caller due to it being not necessary or unwanted or indeed the staff member feels threatened can you explain why you would have such Unacceptable Behaviour Policy and Procedure that goes against current uk law. If there is no policy why not or how do I find out why ? The Public need to record all calls to help them in cases where public servants have lied or due to lack of training make these customers disadvantaged in some way. Is being vexstatious unacceptable behaviour how many times have you used this policy in a case and finally the landmark ruling in this case Dransfield vs Exeter Council is it fair to blame a person for being vexstatious rather than just simply leaving their name out of it as a example mr blogs commits fraud then the fraud policy is called mr blogs.

3. Are your staff the majority of them who answer public calls or when meeting a member of public are staff aware of the policies and the laws ref telephone recordings using the relevant laws laid down by legislation. if the answer is no why not. This sort of training awareness is needed as most call centres social workers teachers police members of parliament are not aware recordings are aloud will you highlight the public is ok to record a 2 way call or will you let the confusion continue.

4 If you have no policy advice or framework for the above will you develop a policy etc if there is a policy send me one pls. Will you encourage the public to record a 2 way conversation if the answer is no why not.

5 What are your organizations views on charging the public in foi requests and data protection and subject access requests should their information request be free.

What happens in a situation a benefit claimant or non waged person needs information what do you do to help them or someone who has no spare income. Is it fair if the public record you then they should charge you for a copy of the recording or video the same fee you charge them. Any tips and comments will help the public understand the uks public servants and business policies ref this subject.

6 What do you do and what is your policy when a serious complaint against a staff member is made when a person complains about wrong doing and has evidence of foul play in your organization will you accept covertly or permission based Audio or video evidence in the case. We know you have a complaints policy does this include this question.

Do you Fully investigate under public interest laws and take note of any criminal charges.

if the answer is no why not. Do send me a copy of the policy.

Yours faithfully,

Andrew Peacher

Dear Attorney General’s Office,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Attorney General’s Office's handling of my FOI request 'Are the public allowed to record calls between them and your employees'.

Please review this request and be carefull when answering as i may know something your not telling me im just a usual average person seeing why people are told they cant record when clearly your staff say no and you have no policy on the matter.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/a...

Yours faithfully,

Andrew Peacher