Are Service Users or the general public allowed to audio-visually record meeting and calls with your staff? If so, do they require permission or are they permitted to do so covertly? FOI Request.
Dear Greater Manchester Police,
Are Service Users or the general public allowed to audio-visually record meeting and calls with your staff? If so, do they require permission or are they permitted to do so covertly?
Freedom of Information Act 2000
http://www.freedomtalkradio.co.uk/uk-sur...
1) Are Service Users or the general public allowed to audio-visually record meeting and calls with your staff? If so, do they require permission or are they permitted to do so covertly?
2) Do you have any guidance or policy for the public or service users to record calls when they speak to your staff
3) What is your organisations protocol on service users recording calls when they speak to your staff or call centres? Please provide a copy of your policy, procedure and guideline notes on this issue.
4) Do you Inform Users they can record. If the answer is no what is the reason for this please if so do send me a copy.
5) Are service users made aware of their right to record the encounter, if they choose to do so? Is this reflected in you policy document on the matter?
6) Does your organisation have an “Unacceptable Behaviour” policy? If so, please can you provide me with a copy? Regarding court staff the public or the court itself.
7) If such a policy contains points of objectionable behaviour such as telephones calls being recorded by the caller due to them being not necessary or unwanted or needed, and furthermore the staff members may feel threatened or apprehensive, are you aware that denying users the right to record calls goes against the current UK laws.
8) Are your policies and procedures compliant with the public right to audio-visually record encounters with your staff, without their consent? If not, will you provide appropriate training for your staff so they are fully informed of the Public right to record?
9) What is our organisations current charging policy for Freedom of Information requests (FOI) or Subject Access Requests (SAR)? If charges are applied are concessions available for those on low income or students?
10) What is your organisations complaints policy? Please can you forward me a copy? Does your complaints procedure permit service users evidence such as covert call recordings to form part of the investigation?
The Public need to record all calls too many lies now its time for honesty.
https://www.facebook.com/vexatiousfoi/
Yours faithfully,
John Jones Researcher
Dear John,
Please find attached GMP's response to your FOI request.
Kind regards
Rachael Bigland
Information Compliance & Records Management Unit
Information Services Branch
Greater Manchester Police
Dear Greater Manchester Police,
Please pass this on to the person who conducts Freedom of Information reviews.
I am writing to request an internal review of Greater Manchester Police's handling of my FOI request 'Are Service Users or the general public allowed to audio-visually record meeting and calls with your staff? If so, do they require permission or are they permitted to do so covertly? FOI Request.'.
Please relook at this as we are finding the police are usin this answer and outcome too many times the ico also thinks its strange that 4000 other authorities have cooperated but not the police this is no campaign as the advice states more than 2 people and repeated requests neither is applicable in this case and its no round robin do explain your reasons for the public to see.
A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/a...
Yours faithfully,
John Jones Researcher
Good afternoon John,
Thank you for your email.
Please take this email as acknowledgement of your request for an internal review of your recent FOI request (our ref 2758/18).
Kind regards
Information Compliance and Records Management Unit
Information Services Branch - Business Operations
Greater Manchester Police
Dear Greater Manchester Police,
Before answering read the dpa laws and the laws on vexatious which means more than 2 people is a campaign
http://www.communitycare.co.uk/2015/12/1...
Yours faithfully,
John Jones Researcher
Dear Greater Manchester Police,
Please pass this on to the person who conducts Freedom of Information reviews.
I am writing to request an internal review of Greater Manchester Police's handling of my FOI request 'Are Service Users or the general public allowed to audio-visually record meeting and calls with your staff? If so, do they require permission or are they permitted to do so covertly? FOI Request.'.
still waiting
[ GIVE DETAILS ABOUT YOUR COMPLAINT HERE ]
A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/a...
Yours faithfully,
John Jones Researcher
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