Are Service Users or the general public allowed to audio-visually record meeting and calls with your staff? If so, do they require permission or are they permitted to do so covertly? FOI Request.

John Jones Researcher made this Freedom of Information request to Bishop Grosseteste University

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

John Jones Researcher

Dear Bishop Grosseteste University,

Are Service Users or the general public allowed to audio-visually record meeting and calls with your staff? If so, do they require permission or are they permitted to do so covertly?

Freedom of Information Act 2000

http://www.freedomtalkradio.co.uk/uk-sur...

1) Are Service Users or the general public allowed to audio-visually record meeting and calls with your staff? If so, do they require permission or are they permitted to do so covertly?

2) Do you have any guidance or policy for the public or service users to record calls when they speak to your staff

3) What is your organisations protocol on service users recording calls when they speak to your staff or call centres? Please provide a copy of your policy, procedure and guideline notes on this issue.

4) Do you Inform Users they can record. If the answer is no what is the reason for this please if so do send me a copy.

5) Are service users made aware of their right to record the encounter, if they choose to do so? Is this reflected in you policy document on the matter?

6) Does your organisation have an “Unacceptable Behaviour” policy? If so, please can you provide me with a copy? Regarding court staff the public or the court itself.

7) If such a policy contains points of objectionable behaviour such as telephones calls being recorded by the caller due to them being not necessary or unwanted or needed, and furthermore the staff members may feel threatened or apprehensive, are you aware that denying users the right to record calls goes against the current UK laws.

8) Are your policies and procedures compliant with the public right to audio-visually record encounters with your staff, without their consent? If not, will you provide appropriate training for your staff so they are fully informed of the Public right to record?

9) What is our organisations current charging policy for Freedom of Information requests (FOI) or Subject Access Requests (SAR)? If charges are applied are concessions available for those on low income or students?

10) What is your organisations complaints policy? Please can you forward me a copy? Does your complaints procedure permit service users evidence such as covert call recordings to form part of the investigation?

The Public need to record all calls too many lies now its time for honesty.
https://www.facebook.com/vexatiousfoi/

Yours faithfully,

John Jones Researcher

FOI Team, Bishop Grosseteste University

Dear Mr Jones,

FOI REQUEST – regarding audio-visual recordings (Bishop Grosseteste University)
Emailed: 16th October 2018 at 15:28

I acknowledge receipt of your Freedom of Information request asking about the above. A copy of your request is attached below. The request will be handled under the terms of the Freedom of Information Act 2000, which means that you can expect to receive a response from us within 20 working days or by 13th November 2018.

Please contact me if you have any queries about this email or about the progress of your request ([Bishop Grosseteste University request email]).

If you are dissatisfied with any aspect of the service you receive in relation to your request, then please write to Stephen Deville, Chief Operating Officer, Bishop Grosseteste University, Lincoln LN1 3DY ([email address]). If you are not content with the outcome of a complaint or internal review, you have the right to appeal and the process for this will be provided within our FOI response.

Yours sincerely,

Nadine

Nadine Cook
Information Compliance Officer
Part time Monday-Friday
_________________________________

Bishop Grosseteste University
Longdales Road
Lincoln
LN1 3DY
_________________________________

Phone: (01522) 583797
Email: [email address]  
Website: www.bishopg.ac.uk

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FOI Team, Bishop Grosseteste University

2 Attachments

Dear Mr Jones,

 

FOI 057 re. Audio visual recordings

 

1)                  Are Service Users or the general public allowed to
audio-visually record meeting and calls with your staff? If so, do they
require permission or are they permitted to do so covertly?

 

Response:

Section 21 – Information reasonably available to the applicant by other
means

 

The university does not have a specific policy regarding these matters.
Some of our policies and procedures make reference to the matter of
different types of recordings and these documents apply to our service
users – i.e. staff and students. Those references are made where
necessary.

 

One example of this, is when the University’s policies and procedures need
to allow for adjustments to be made in line with our duties under the
Equality Act (2010). For instance, in situations the audio recording of a
meeting could be considered.  The University’s policies and procedures are
published online here:

[1]https://www.bishopg.ac.uk/policies-proce...

 

We also publish information affecting the general public; though we do not
have a specific policy regarding these matters. Groups to whom policies
and procedures apply, are set out the ‘Document Administration’ cover
sheets. Please use the above web link to conduct document searches.

 

2)                  Do you have any guidance or policy for the public or
service users to record calls when they speak to your staff

Response: the University does not have a policy (or guidance) regarding
service users recording calls.

 

3)                  What is your organisations protocol on service users
recording calls when they speak to your staff or call centres? Please
provide a copy of your policy, procedure and guideline notes on this
issue.

Response: the University does not have a specific policy.

 

4)                  Do you Inform Users they can record. If the answer is
no what is the reason for this please if so do send me a copy.

Response: the University does not inform service users about recording of
calls. The second half of this question does not constitute a request for
recorded information held by the University. Therefore it is not
answerable under the Freedom of Information Act (2000).

 

5)                  Are service users made aware of their right to record
the encounter, if they choose to do so? Is this reflected in you policy
document on the matter?

       Response: the University does not make service users aware of their
right to record either meetings or telephone calls (‘encounters’). Please
refer to our response to question one.

 

6)                  Does your organisation have an “Unacceptable
Behaviour” policy? If so, please can you provide me with a copy? 
Regarding court staff the public or the court itself.

                       Response: the University does not have an
‘Unacceptable Behaviour’ policy.

       Section 21 – Information reasonably available to the applicant by
other means

                      Any matters constituting unacceptable behaviour by
students would be addressed under either the Code of Practice for Academic
Misconduct or the Student Disciplinary Procedure. Any matters constituting
unacceptable behaviour by staff may also

                     be addressed under the relevant Human Resources
policies and procedures.

                     The University’s policies and procedures governing
the conduct of staff and students are published online here:
[2]https://www.bishopg.ac.uk/policies-proce...

 

7)                  If such a policy contains points of objectionable
behaviour such as telephones calls being recorded by the caller due to
them being not necessary or unwanted or needed, and furthermore the staff
members may feel threatened or apprehensive, are you aware that denying
users the right to record calls goes against the current UK laws.

                       Response: question 7 does not constitute a request
for recorded information held by the University. Therefore it is not
answerable under the Freedom of Information Act (2000).

 

8)                   Are your policies and procedures compliant with the
public right to audio-visually record encounters with your staff, without
their consent? If not, will you provide appropriate training for your
staff so they are fully informed of the Public right to record?

                     Response: the University does not have a policy (or
procedures) regarding the recording of ‘encounters’ or calls with
University staff.

 

9)                  What is our organisations current charging policy for
Freedom of Information requests (FOI) or Subject Access Requests (SAR)? If
charges are applied are concessions available for those on low income or
students?

 

                      Response:

                      Requests made under the Freedom of Information Act
(2000)

                      Public authorities are permitted to charge persons
making requests for information under Section 13 of the Freedom of
Information Act (2000), in certain circumstances where the appropriate
limit is exceeded. Should the University receive a request

                     that exceeded the appropriate limit, the request may
be refused on cost grounds, or the University may choose to answer the
request subject to a charge being made. The University follows relevant
guidance from the Information Commissioner’s

                     Office in this regard.

 

                        Section 21 – Information reasonably available to
the applicant by other means

                      The following information is already published
online here:

                      Freedom of Information requests:
[3]https://www.bishopg.ac.uk/freedom-of-inf...

 

                      Requests made under data protection legislation

                      The University does not charge a fee for individuals
wishing to make a Subject Access Request, under their right of access
(Article 15 of the GDPR).

 

                      Section 21 – Information reasonably available to the
applicant by other means

                      The following information is already published
online here:

                      The Data Protection Policy:
[4]https://www.bishopg.ac.uk/wp-content/upl...

                      Data Protection – individuals’ rights:
[5]https://www.bishopg.ac.uk/data-protection/

 

10)               What is your organisations complaints policy? Please can
you forward me a copy? Does your complaints procedure permit service users
evidence such as covert call recordings to form part of the
investigation? 

 

                      Response:

                     Section 21 – Information reasonably available to the
applicant by other means

                     The University’s Students Complaints Procedure is
available online here:
[6]https://www.bishopg.ac.uk/policies-proce...

 

 

Kind regards

 

FOI Team

_________________________________

 

[7]cid:image001.jpg@01CEAB10.44F7A5B0

 

Bishop Grosseteste University

Longdales Road

Lincoln

LN1 3DY

_________________________________

 

Phone:     (01522) 583797

Email:      [8][Bishop Grosseteste University request email]  

Website: [9]www.bishopg.ac.uk

 

 

 

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