Are Service Users or the general public allowed to audio-visually record meeting and calls with your staff? If so, do they require permission or are they permitted to do so covertly? FOI Request.
John Jones Researcher made this Freedom of Information request to Denbighshire County Council This request has been closed to new correspondence. Contact us if you think it should be reopened.
Dear Denbighshire Council,
Are Service Users or the general public allowed to audio-visually record meeting and calls with your staff? If so, do they require permission or are they permitted to do so covertly?
Freedom of Information Act 2000
http://www.freedomtalkradio.co.uk/uk-sur...
1 Do you have any guidance or policy for the public or service users to record calls when they speak to your staff
What is your organisations protocol on service users recording calls when they speak to your staff? Please provide a copy of your policy, procedure and guideline notes on this issue.
or call centres Do you Inform Users they can record. If the answer is no what is the reason for this please if so do send me a copy.
Are service users made aware of their right to record the encounter, if they choose to do so? Is this reflected in you policy document on the matter?
2. Does your organisation have an “Unacceptable Behaviour” policy? If so, please can you provide me with a copy?
If such a policy contains points of objectionable behaviour such as telephones calls being recorded by the caller due to them being not necessary or unwanted or needed, and furthermore the staff members may feel threatened or apprehensive, are you aware that denying users the right to record calls goes against the current UK laws.
3. Are your policies and procedures compliant with the public right to audio-visually record encounters with your staff, without their consent? If not, will you provide appropriate training for your staff so they are fully informed of the Public right to record?
4. What is our organisations current charging policy for Freedom of Information requests (FOI) or Subject Access Requests (SAR)? If charges are applied are concessions available for those on low income or students?
5. What is your organisations complaints policy? Please can you forward me a copy. Does your complaints procedure permit service users evidence such as covert call recordings to form part of the investigation.
The Public need to record all calls too many lies now its time for honesty.
Yours faithfully,
John Jones Researcher
FOI Acknowledgement
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Dear John Jones,
Freedom of Information Act 2000 - Request for Information
Thank you for your recent request for information held by Denbighshire
County Council received 10/10/2018 regarding RECORDING MEETINGS/POLICIES.
As set out by the Freedom of Information Act 2000 it will be our aim to
respond to your request by 07/11/2018. In some cases, however, we may be
unable to achieve this deadline. If this occurs we will advise you of the
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Please do not hesitate to contact me for further advice or guidance
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Rydym yn croesawu gohebiaeth yn Gymraeg. Byddwn yn ymateb i unrhyw
ohebiaeth yn Gymraeg ac ni fydd hyn yn arwain at unrhyw oedi. We welcome
correspondence in Welsh. We will respond to any correspondence in Welsh
which will not lead to a delay.
Yours sincerely
Kerry Standen Swyddog Mynediad i Wybodaeth / Access to Information Officer
Cyngor Sir Ddinbych / Denbighshire County Council Ffon / Tel: 01824 708242
E-bost:[email address]
E-mail:[email address] Gwefan
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Dear John Jones,
Thank you for your request for information received 10/10/2018 concerning
RECORDING MEETINGS/POLICIES. Please see the attached response - I
apologise for the delay.
If I can be of any further assistance please do not hesitate to contact
me.
If you have any queries regarding this response, please do not hesitate to
contact me at the following address: Access to Information Officer,
Corporate Information Management Team, PO BOX 62, Wynnstay Road, Ruthin,
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subsequently not content with the outcome of the review, you have the
right to apply to the Information Commissioner whose address is Wycliffe
House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
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Please do not hesitate to contact me for further advice or guidance
relating to the above.
Yours sincerely
Kerry Standen
Swyddog Mynediad i Wybodaeth / Access to Information Officer
Cyngor Sir Ddinbych / Denbighshire County Council
Ffon / Tel: 01824 708242
E-bost:[email address]
E-mail:[email address]
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