Are Service Users or the general public allowed to audio-visually record meeting and calls with your staff? If so, do they require permission or are they permitted to do so covertly? FOI Request.

Darlington Borough Council did not have the information requested.

John Jones Researcher

Dear Darlington Borough Council,

Are Service Users or the general public allowed to audio-visually record meeting and calls with your staff? If so, do they require permission or are they permitted to do so covertly?

Freedom of Information Act 2000

http://www.freedomtalkradio.co.uk/uk-sur...

1 Do you have any guidance or policy for the public or service users to record calls when they speak to your staff
What is your organisations protocol on service users recording calls when they speak to your staff? Please provide a copy of your policy, procedure and guideline notes on this issue.
or call centres Do you Inform Users they can record. If the answer is no what is the reason for this please if so do send me a copy.
Are service users made aware of their right to record the encounter, if they choose to do so? Is this reflected in you policy document on the matter?

2. Does your organisation have an “Unacceptable Behaviour” policy? If so, please can you provide me with a copy?
If such a policy contains points of objectionable behaviour such as telephones calls being recorded by the caller due to them being not necessary or unwanted or needed, and furthermore the staff members may feel threatened or apprehensive, are you aware that denying users the right to record calls goes against the current UK laws.

3. Are your policies and procedures compliant with the public right to audio-visually record encounters with your staff, without their consent? If not, will you provide appropriate training for your staff so they are fully informed of the Public right to record?

4. What is our organisations current charging policy for Freedom of Information requests (FOI) or Subject Access Requests (SAR)? If charges are applied are concessions available for those on low income or students?

5. What is your organisations complaints policy? Please can you forward me a copy. Does your complaints procedure permit service users evidence such as covert call recordings to form part of the investigation.
The Public need to record all calls too many lies now its time for honesty.

Yours faithfully,

John Jones Researcher

Freedom of Information, Darlington Borough Council

 

Dear Mr Jones

 

Request reference number: DBC-2034-18

 

Thank you for your request for information, received on the 10^th October
2018. 

 

We are processing your request in accordance with our Freedom of
Information and Environmental Information Request Procedure, which you can
find on our website at:

 

[1]http://www.darlington.gov.uk/media/10561...

 

If we need more information in order to process your request, we will
contact you in due course.

 

You can expect a full response to your request within 20 working days.

 

Kind regards

Diana Willsher
Complaints and Information Governance Assistant
Complaints and Information Governance Team
Neighbourhood Services and Resources Group
Darlington Borough Council
Town Hall, Darlington, DL1 5QT
Tel: 01325 406777
[2]www.darlington.gov.uk

 

 

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Freedom of Information, Darlington Borough Council

1 Attachment

Dear Mr Jones

 

Request reference – DBC-2034-18

 

Please find attached the Council’s response to your recent request for
information.

 

Please accept my apologies for the delay in responding to your request.

 

Regards

 

 

Sue Reynolds

Information Governance Officer
Neighbourhood Services and Resources Group
Darlington Borough Council, Town Hall
Darlington, DL1 5QT
Tel: (01325) 406777
[1]www.darlington.gov.uk

 

 

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