Are Service Users or the general public allowed to audio-visually record meeting and calls with your staff? If so, do they require permission or are they permitted to do so covertly? FOI Request.

Response to this request is long overdue. By law, under all circumstances, Clackmannanshire Council should have responded by now (details). You can complain by requesting an internal review.

John Jones Researcher

Dear Clackmannanshire Council,

Freedom of Information Act 2000

Public Interest Survey

Are Service Users or the general public allowed to audio-visually record meeting and calls with your staff? If so, do they require permission or are they permitted to do so covertly?
FOI Request.

http://www.freedomtalkradio.co.uk/uk-sur...

1 Do you have any guidance or policy for the public or service users to record calls when they speak to your staff
What is your organisations protocol on service users recording calls when they speak to your staff? Please provide a copy of your policy, procedure and guideline notes on this issue.
or call centres Do you Inform Users they can record. If the answer is no what is the reason for this please if so do send me a copy.
Are service users made aware of their right to record the encounter, if they choose to do so? Is this reflected in you policy document on the matter?

2. Does your organisation have an “Unacceptable Behaviour” policy? If so, please can you provide me with a copy?
If such a policy contains points of objectionable behaviour such as telephones calls being recorded by the caller due to them being not necessary or unwanted or needed, and furthermore the staff members may feel threatened or apprehensive, are you aware that denying users the right to record calls goes against the current UK laws.

3. Are your policies and procedures compliant with the public right to audio-visually record encounters with your staff, without their consent? If not, will you provide appropriate training for your staff so they are fully informed of the Public right to record?

4. What is our organisations current charging policy for Freedom of Information requests (FOI) or Subject Access Requests (SAR)? If charges are applied are concessions available for those on low income or students?

5. What is your organisations complaints policy? Please can you forward me a copy. Does your complaints procedure permit service users evidence such as covert call recordings to form part of the investigation.
The Public need to record all calls too many lies now its time for honesty.

Yours faithfully,

John Jones Researcher

Dana Scjalokaite, Clackmannanshire Council

2 Attachments

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| Clackmannanshire Council, Kilncraigs, Alloa, Clackmannanshire FK10 ||
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To:
Mr. John Jones Contact: Dana Scjalokaite
Tel. No: 01259 450000
Ref: STR05589DE
Date: 09/10/2018

Dear Mr. Jones

Freedom of Information : STR05589DE

I acknowledge receipt of your request for information which was received
on 09/10/2018 about audio-visually record meeting and calls.   It will be
forwarded to the appropriate Council Service for action and you should
receive a response, or a request for clarification by 06/11/2018. If there
is a need to clarify anything relating to your request, colleagues will
contact you.  

If you have any queries about this letter, please contact me.  

Yours sincerely

Dana Scjalokaite

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Dana Scjalokaite, Clackmannanshire Council

2 Attachments

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| Clackmannanshire Council, Kilncraigs, Alloa, Clackmannanshire FK10 ||
| 1EB                                       ||
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To:
Mr. John Jones Contact: Dana Scjalokaite
  Tel. No: 01259 450000
Ref: STR05589DE
Date: 23/10/2018

Dear Mr. Jones

Freedom of Information Enquiry: STR05589DE

Please see attached.

Yours sincerely,

Dana Scjalokaite

(See attached file: FOI STR05589DE.docx)

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| If you are not satisfied with this response, you may contact the |
| Council’s Head of Resources and Governance seeking a review of your |
| request. within 40 working days of receiving the response (the |
| address is: Clackmannanshire Council, Kilncraigs, Alloa FK10 1EB. |
| (Email address: [Clackmannanshire Council request email]). If you are not satisfied with |
| the outcome of the review you have the right to appeal directly to |
| The Scottish Information Commissioner, Kinburn Castle, Doubledykes |
| Road, St. Andrews, Fife KY16 9DS, or online |
| www.itspublicknowledge.info/Appeal within 6 months. |
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John Jones Researcher

Dear Clackmannanshire Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Clackmannanshire Council's handling of my FOI request 'Are Service Users or the general public allowed to audio-visually record meeting and calls with your staff? If so, do they require permission or are they permitted to do so covertly? FOI Request.'.

s17 of the act please explain and review

https://www.legislation.gov.uk/ukpga/200...

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/a...

Yours faithfully,

John Jones Researcher

Martyn Dewar left an annotation ()

John,

As this is a Scottish authority (a local Council), the legislation you have quoted in your Internal Review request does not apply. The applicable legislation is the Freedom of Information (Scotland) Act. Perhaps the Council’s reply could have been clearer in this regard.

section 17 refers to information not being held by the authority - http://www.legislation.gov.uk/asp/2002/1...


Martyn, WhatDoTheyKnow.com volunteer

Dana Scjalokaite, Clackmannanshire Council

1 Attachment

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| Clackmannanshire Council, Kilncraigs, Alloa, Clackmannanshire FK10 ||
| 1EB                                       ||
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To:
Mr. John Jones Contact: Annette McEnaney
Tel. No: 01259 450000
Ref: STR05589DE
Date: 25/10/2018

Dear Mr. Jones

Freedom of Information : STR05589DE

I acknowledge receipt of your request for a review which was received on
24/10/2018 about audio-visually record meeting and calls.   It will be
forwarded to the appropriate Council Service for action and you should
receive a response, or a request for clarification by 21/11/2018. If there
is a need to clarify anything relating to your request, colleagues will
contact you.  

If you have any queries about this letter, please contact me.  

Yours sincerely

Annette McEnaney

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References

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2. http://twitter.com/clackscouncil
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Dana Scjalokaite, Clackmannanshire Council

2 Attachments

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| Clackmannanshire Council, Kilncraigs, Alloa, Clackmannanshire FK10 ||
| 1EB                                       ||
+------------------------------------------------------------------------+

To:
Mr. John Jones Contact: Annette McEnaney
  Tel. No: 01259 450000
Ref: STR05589DE
Date: 25/10/2018

Dear Mr. Jones

Freedom of Information Review: STR05589DE

Please see attached.

Yours sincerely,

Annette McEnaney

(See attached file: Review STR05589DE.doc)

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|  If you are not satisfied with the outcome of the review you have |
| the right to appeal directly to The Scottish Information |
| Commissioner, Kinburn Castle, Doubledykes Road, St. Andrews, Fife |
| KY16 9DS, or online www.itspublicknowledge.info/Appeal within 6 |
| months. |
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