Dear Department for Work and Pensions,
Third party reps have long debated whether, with their client's permission, or indeed when they are appointee, they could log into clients' Universal Credit accounts. Fears of allegations of bad practice; people making un authorised changes for instance, colour that debate.
As someone with a passing knowledge of IT I would be surprised if they weren't, however it is worth asking: directly:
Are IP addresses logged when a person logs in to their UC account?
This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct.
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
Should you have any further queries in connection with this request do
please contact us.
For further information on the Freedom of Information Act within DWP
please click on the link below.
Please see the attached reply to your Freedom of Information request.
DWP Strategy FoI Team