Appointments Costs

John Rudkin made this Freedom of Information request to Cambridge University Hospitals NHS Foundation Trust

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Cambridge University Hospitals NHS Foundation Trust did not have the information requested.

Dear Cambridge University Hospitals NHS Foundation Trust,

You have recently provided information that the annual cost to the Trust of sending notifications of appointments to patients is about £150,000 in postage alone, and that the Trust estimates the annual lost "opportunity cost" of missed appointments as a lost income of about £100 per attendance, or about £4 million per year.

Please provide all available information concerning:

1) Measures taken or under consideration by the Trust with the aim of improving the quoted statistics.

2) Suggestions received by the Trust with the aim of improving the quoted statistics, with the responses given and actions taken by the Trust.

Yours faithfully,

John Rudkin

Freedom of Information Contact, Cambridge University Hospitals NHS Foundation Trust

1 Attachment

Dear Mr Rudkin

With regard to your request for information, please see the attached acknowledgement letter.

Regards
Belinda Bruty

Belinda Bruty| Data Awareness and Training Manager
Tel: 01223 348697 | Ext: 58697| www.cuh.org.uk

Patient Services | Box number 153
Cambridge University Hospitals NHS Foundation Trust | Addenbrooke's Hospital
Cambridge Biomedical Campus | Hills Road | Cambridge | CB2 0QQ

The Trust is: part of the National Institute for Health Research - Cambridge Biomedical Research Centre | and a member of Cambridge University Health Partners

This email is confidential, see www.cuh.org.uk/email_disclaimer.html

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Freedom of Information Contact, Cambridge University Hospitals NHS Foundation Trust

1 Attachment

Dear Mr Rudkin

With regard to your request for information, please see the attached response letter.

Cambridge University Hospitals NHS Foundation Trust would like to ensure that the information provided, following your request for information, was helpful and appropriate. We would be grateful if you would take a few minutes to complete the following survey
https://www.survey.bris.ac.uk/addenbrook.... Your reply will be treated in confidence and be used to improve the service we provide.

Regards
Belinda Bruty

Belinda Bruty| Data Awareness and Training Manager
Tel: 01223 348697 | Ext: 58697| www.cuh.org.uk

Patient Services | Box number 153
Cambridge University Hospitals NHS Foundation Trust | Addenbrooke's Hospital
Cambridge Biomedical Campus | Hills Road | Cambridge | CB2 0QQ

The Trust is: part of the National Institute for Health Research - Cambridge Biomedical Research Centre | and a member of Cambridge University Health Partners

This email is confidential, see www.cuh.org.uk/email_disclaimer.html

show quoted sections