Applied Language Solutions interpreter service

John Hyde made this Freedom of Information request to Ministry of Justice

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was partially successful.

Dear Ministry of Justice,

I would like the following information on the contract for interpreter services with Applied Language Solutions (ALS):

* When was the contract agreed and how many other organisations or companies were involved in the tender process?
* How much is the Ministry of Justice paying to ALS for the service and how long will this arrangement last for?
* Is there any stipulation in the contract to cancel it or reduce the length as a result of poor performance? Can money be witheld as a result of poor performance?
* When did the contract start?
* Since that point, how many complaints has the Ministry of Justice received relating to ALS?
* How many trials in England and Wales have collapsed as a result of there being no interpreter available since the contract began?
* Can this figure be broken down into regions? (Eastern, Greater London, Midlands, North East, North West, South East, South West, Yorkshire, Wales)
* How many court proceedings in England and Wales have been delayed by at least a day since the contract was introduced as a result of an interpreter being absent?
* How many tribunals or immigration hearings have been delayed or cancelled in England and Wales as a result of an interpreter being absent?

Yours faithfully,

John Hyde

Dear Ministry of Justice,

Your response is now overdue. Could you confirm receipt of this email and an indication when my original question will be answered.

Yours faithfully,

John Hyde

Dear Ministry of Justice,

Please could you tell me when you intend to respond to this request? The response is now almost two weeks old.

Yours faithfully,

John Hyde

Beattie, Hannah, Ministry of Justice

1 Attachment

Dear Mr Hyde,


Please find attached the response to your freedom of information request.


Kind Regards,


Hannah Beattie

Crime Directorate, H M Courts & Tribunals Service

2nd Floor, Area 2.25, 102 Petty France, London, SW1H 9AJ


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