Applications during coronavirus pandemic

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Dear HM Passport Office,

Please can you provide details of how passport applications are being processed in the UK currently, in the wake of the coronavirus pandemic. Please include any internal guidance that may have been issued on waiting times, interview procedures, processing of correspondence (including complaints), etc.

I'm not aware of any new service-level agreement being drawn up by HMPO since the lockdown was announced (on 23 March), but if one has been drawn up, a copy would be particularly helpful.

Yours faithfully,

Alex McKinstry

If your enquiry falls within the remit of a Freedom of Information request
Her Majesty’s Passport Office will send you an acknowledgement within the
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If your enquiry does not fall within the Freedom of Information remit this
will not be forwarded or responded to. Therefore please contact the
appropriate department listed below:

 

• For a passport enquiry or complaint, please complete an online enquiry
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• If your enquiry or complaint relates to a certificate which you have
ordered from the General Registrar’s Office, please complete the
certificate service order enquiries form.

 

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Majesty’s Passport Office or an individual it falls under the terms of the
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respond, please email    [email address

 

 

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Dear Mr McKinstry

Thank you for your email below. Your request is being handled as a request for information under the Freedom of Information Act 2000.

We will aim to send you a full response by 27 May 2020, which is twenty working days from the date when we received your request.

Due to the measures introduced in response to the coronavirus (Covid-19) pandemic, which include social distancing and protecting vulnerable people, our responses to Freedom of Information requests will take longer than usual.

We apologise for any inconvenience this may cause and thank you for your patience at this difficult time.

Yours sincerely

Her Majesty’s Passport Office

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1 Attachment

Dear Mr McKinstry

Further to our email below, please find attached our response to your information request.

Yours sincerely

Her Majesty’s Passport Office

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