antisocial Behaviour complaints

Ama Osei made this Freedom of Information request to Affinity Sutton
This authority is not subject to FOI law, so is not legally obliged to respond (details). This request has been closed to new correspondence. Contact us if you think it should be reopened.

Response to this request is long overdue. Although not legally required to do so, we would have expected Affinity Sutton to have responded by now (details). The person who made the request can complain by requesting an internal review.

Ama Osei
Delivered

Dear Affinity Sutton,
Under the Freedom of Information Act 2000, please provide me with copies of the following:

 - Regarding your properties within the Greater London region, the number of Antisocial Behaviour complaints you have received each year from 30th May 2012 to 30th may 2022.
Within the Antisocial Behaviour complaints how many are for:
- Personal Antisocial Behaviour,
- Nuisance Antisocial Behaviour and
- Environmental Antisocial Behaviour.

Can you break down the information by year.
For example in 2012 we received x amount of ABS complaints.
X amount for Personal ASB,
X amount for Nuisance ASB and
X amount for Environmental ASB.

I understand that under the Act I am entitled to a response within 20 working days of your receipt of this request. Some parts of the request may be easier to answer than others. Should this be the case, I request that you release information as soon as possible.
If my request is denied in whole or in part, I ask that you justify all deletions by reference to specific exemptions of the act. I will also expect you to release all non-exempt material. I reserve the right to appeal your decision to withhold any information or to charge excessive fees.
I would prefer to receive the information electronically.
If you require any clarification, I expect you to contact me under your section 16 duty to provide advice and assistance if you find any aspect of this FOI request problematic.
Please acknowledge receipt of this request, and I look forward to receiving the information in the near future.

Yours faithfully

Link to this Report
Clarion Housing Contact Centre,



Hello.

　

Thank you for your email.

　

We are experiencing a higher than normal demand.

　

If you are wanting an update, please note we are not always able to
respond for requests for updates when there has been no further
development on your matter.

　

Please rest assured that we have received your communication and we will
respond within 5 working days

　

Did you know that you could access many of our services online? Discover
then benefits of using your Clarion Online account to manage your home
24/7, 365 days a year to:

　

* make payments, review your statement and charges

* update your details

* request repairs

* contact us

　

It is easy to register or log in:
https://www.myclarionhousing.com/my-home...

　

You can contact us via Web Chat during our business hours. Just visit our
website at https://www.myclarionhousing.com/ and click on the chat icon
that appears at the right of the page.

　

　

Register your Clarion online account and opt in to the prize draw for a
chance to win a £100 Love2shop voucher.

Clarion Housing Group Limited is registered with the Regulator of Social
Housing (LH4087); and is a charitable Registered Society under the
Co-operative and Community Benefit Societies Act 2014 (28038R) and
affiliated to The National Housing Federation, and g15 (London’s 15
largest housing associations). VAT no 675646394. Clarion Housing Group
Limited’s registered office is at Level 6, 6 More London Place, Tooley
Street, London SE1 2DA.

Clarion Housing Association Limited is registered with Regulator of Social
Housing (4865); and is a charitable Community Benefit Society under the
Co-operative and Community Benefit Societies Act 2014 (7686) and
affiliated to The National Housing Federation, and g15 (London’s 15
largest housing associations). VAT no 675646394. Clarion Housing
Association Limited’s registered office is at Level 6, 6 More London
Place, Tooley Street, London SE1 2DA.

Latimer Developments Limited is a company registered in England and Wales
(05452017). VAT no 675646394. Latimer’s registered office is at Level 6, 6
More London Place, Tooley Street, London SE1 2DA.

Clarion Response Limited is a company registered in England and Wales
(04129615). VAT no 675646394. Clarion Response’s registered office is at
Level 6, 6 More London Place, Tooley Street, London SE1 2DA.

Grange Management (Southern) Limited is registered in England and Wales
(08351375). VAT no 675646394. Grange’s registered office is at The Mill,
Abbey Mill Business Park, Lower Eashing, Godalming, Surrey GU7 2QJ

This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to which they are
addressed. You may use and apply the information only for the intended
purpose. If this email has come to you in error please delete it and any
attachments. Any views or opinions presented in this email are solely
those of the author and do not necessarily represent those of the company.
Internet communications are not secure and therefore Clarion Housing Group
and its subsidiaries do not accept legal responsibility for the contents
of this message. You should check this email and any attachments for the
presence of viruses. The company accepts no liability for any damage
caused by any virus transmitted by this email.

Please note that the Clarion Housing Group may intercept incoming and
outgoing e-mail communications.

There are other companies within the Clarion Housing Group and their
registration details are listed on the Clarion Housing Group website
[1]here.

References

Visible links
1. http://www.clarionhg.com/about/our-princ...

Link to this Report
Clarion Housing Contact Centre,

Hi ,

Thank you for contacting us.
Please can you provide the address’s and details of these cases so I can
report them for you.
Kind regards,

Ashley Brewster– Customer Contact Advisor
Clarion Housing Group
Telephone: 0300 500 8000
Facebook: @clarionhousing
Twitter: @clarionsupport

Did you know you can also contact us via Web Chat? Just visit our website
at [1]https://www.myclarionhousing.com/ and click on the chat icon that
appears at the right of the page.

Discover the benefits of using your Clarion online account to manage your
home, including easy ways to make payments, update your details, request
repairs and contact us.
Register now at
[2]https://www.myclarionhousing.com/my-home...

 
 

show quoted sections

Link to this Report
Ama Osei
Delivered

Dear Clarion Housing Contact Centre,
My initial email, is a freedom of information request.
You have replied asking me for the details, which does not make any sense. Please look at the original FOI request. If you do not have the information please let me know.

Yours sincerely,

Ama Osei

Link to this Report
Clarion Housing Contact Centre,

Thank you for contacting Clarion Housing Group

 

Please accept this automated response as receipt of your email.

Did you know you can now book your own repairs independently? …….. Many
of our customers now have the ability to arrange and book their own
repairs, as well as check rent statements and make payments.  In order to
use this service, please click on the link below:

[1]https://www.myclarionhousing.com/?openLo... (should you not have
this service available in your area just yet, fear not as our regular
service is still fully available and a member of our team will be on hand
to assist you in all matters repairs related)

If you would like to raise a repair or have a query please visit us at our
request a repair home page:
[2]https://www.myclarionhousing.com/repairs...

For useful tips and guidance assisting with customer repairs, home
maintenance and further information why not visit our Clarion HG Repairs
and Maintenance home page:
[3]https://www.myclarionhousing.com/repairs...

To review which repairs fall within Clarion HG’s remit please visit our
Clarion HG reasonability for repairs information page:
[4]https://www.myclarionhousing.com/repairs...

To speak with a live Customer Service Adviser via our web chat service
please visit: [5]https://www.myclarionhousing.com/contact...

Clarion Housing Group Limited is registered with the Regulator of Social
Housing (LH4087); and is a charitable Registered Society under the
Co-operative and Community Benefit Societies Act 2014 (28038R) and
affiliated to The National Housing Federation, and g15 (London’s 15
largest housing associations). VAT no 675646394. Clarion Housing Group
Limited’s registered office is at Level 6, 6 More London Place, Tooley
Street, London SE1 2DA.

Clarion Housing Association Limited is registered with Regulator of Social
Housing (4865); and is a charitable Community Benefit Society under the
Co-operative and Community Benefit Societies Act 2014 (7686) and
affiliated to The National Housing Federation, and g15 (London’s 15
largest housing associations). VAT no 675646394. Clarion Housing
Association Limited’s registered office is at Level 6, 6 More London
Place, Tooley Street, London SE1 2DA.

Latimer Developments Limited is a company registered in England and Wales
(05452017). VAT no 675646394. Latimer’s registered office is at Level 6, 6
More London Place, Tooley Street, London SE1 2DA.

Clarion Response Limited is a company registered in England and Wales
(04129615). VAT no 675646394. Clarion Response’s registered office is at
Level 6, 6 More London Place, Tooley Street, London SE1 2DA.

Grange Management (Southern) Limited is registered in England and Wales
(08351375). VAT no 675646394. Grange’s registered office is at The Mill,
Abbey Mill Business Park, Lower Eashing, Godalming, Surrey GU7 2QJ

This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to which they are
addressed. You may use and apply the information only for the intended
purpose. If this email has come to you in error please delete it and any
attachments. Any views or opinions presented in this email are solely
those of the author and do not necessarily represent those of the company.
Internet communications are not secure and therefore Clarion Housing Group
and its subsidiaries do not accept legal responsibility for the contents
of this message. You should check this email and any attachments for the
presence of viruses. The company accepts no liability for any damage
caused by any virus transmitted by this email.

Please note that the Clarion Housing Group may intercept incoming and
outgoing e-mail communications.

There are other companies within the Clarion Housing Group and their
registration details are listed on the Clarion Housing Group website
[6]here.

References

Visible links
1. https://www.myclarionhousing.com/?openLo...
2. https://www.myclarionhousing.com/repairs...
3. https://www.myclarionhousing.com/repairs...
4. https://www.myclarionhousing.com/repairs...
5. https://www.myclarionhousing.com/contact...
6. http://www.clarionhg.com/about/our-princ...

Link to this Report
Ama Osei
Delivered

Dear Affinity Sutton,

I sent a freedom of information request n the 20th May 2022 and have not received a response from you in the allocated time.

Yours faithfully,

Ama Osei

Link to this Report
Clarion Housing Contact Centre,

Thank you for your email.
We are currently experiencing IT system issues, which means some of our
emails, IT systems and phone lines are not working as normal.
This disruption has been caused by a cyber security incident and we are
working urgently with our cyber security partner to restore our systems as
soon as we can.
This email address is not currently working as normal so if you’ve emailed
us at any point since Friday 17th June, please assume that we haven’t
received your message and contact us through our online live chat system,
[1]Facebook or [2]Twitter.
We will keep our [3]website, [4]Facebook, and [5]Twitter updated on the
disruption and we will post a further update once there is a change in the
situation.
We are very sorry for the inconvenience this will be causing you and are
working hard to resolve the issue as quickly as possible. 
Clarion Housing Group Limited is registered with the Regulator of Social
Housing (LH4087); and is a charitable Registered Society under the
Co-operative and Community Benefit Societies Act 2014 (28038R) and
affiliated to The National Housing Federation, and g15 (London’s 15
largest housing associations). VAT no 675646394. Clarion Housing Group
Limited’s registered office is at Level 6, 6 More London Place, Tooley
Street, London SE1 2DA.

Clarion Housing Association Limited is registered with Regulator of Social
Housing (4865); and is a charitable Community Benefit Society under the
Co-operative and Community Benefit Societies Act 2014 (7686) and
affiliated to The National Housing Federation, and g15 (London’s 15
largest housing associations). VAT no 675646394. Clarion Housing
Association Limited’s registered office is at Level 6, 6 More London
Place, Tooley Street, London SE1 2DA.

Latimer Developments Limited is a company registered in England and Wales
(05452017). VAT no 675646394. Latimer’s registered office is at Level 6, 6
More London Place, Tooley Street, London SE1 2DA.

Clarion Response Limited is a company registered in England and Wales
(04129615). VAT no 675646394. Clarion Response’s registered office is at
Level 6, 6 More London Place, Tooley Street, London SE1 2DA.

Grange Management (Southern) Limited is registered in England and Wales
(08351375). VAT no 675646394. Grange’s registered office is at The Mill,
Abbey Mill Business Park, Lower Eashing, Godalming, Surrey GU7 2QJ

This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to which they are
addressed. You may use and apply the information only for the intended
purpose. If this email has come to you in error please delete it and any
attachments. Any views or opinions presented in this email are solely
those of the author and do not necessarily represent those of the company.
Internet communications are not secure and therefore Clarion Housing Group
and its subsidiaries do not accept legal responsibility for the contents
of this message. You should check this email and any attachments for the
presence of viruses. The company accepts no liability for any damage
caused by any virus transmitted by this email.

Please note that the Clarion Housing Group may intercept incoming and
outgoing e-mail communications.

There are other companies within the Clarion Housing Group and their
registration details are listed on the Clarion Housing Group website
[6]here.

References

Visible links
1. https://www.facebook.com/ClarionHousing/
2. https://twitter.com/ClarionSupport
3. https://www.myclarionhousing.com/
4. https://www.facebook.com/ClarionHousing/
5. https://twitter.com/ClarionSupport
6. http://www.clarionhg.com/about/our-princ...

Link to this Report