**THIS IS AN AUTOMATED RESPONSE**
 
Dear Customer,
 
Thank you for your email. We are currently receiving a higher than usual
volume of emails so it may take us a little longer to respond directly to
your email. In the meantime, you may find the following information
helpful.
 
Please note: our normal working hours are 08:00 to 18:00 from Monday to
Friday (excluding Bank Holidays). Emails received at the weekend will not
be reviewed until the next working day.
How can the Customer Contact Centre help me?
NHS England commissions or buys primary care services; for example, GPs,
dentists, opticians, and pharmacy services. We are also responsible for
prison healthcare, military health services, and some specialised
services. We can provide advice about accessing, giving feedback or making
a complaint about these services.
You may be able to find the answer you are looking for in our Frequently
Asked Questions<https://www.england.nhs.uk/contact-us/ho...>
and our website explains how to share feedback or make a
complaint.[1]https://www.england.nhs.uk/contact-us/co...
What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?
If your enquiry or complaint is about secondary care, this includes
hospitals, NHS 111, mental health services, out-of-hours services and
community services such as district nursing, you will need to contact the
organisation that provided the service. All hospitals have a Patient
Advice and Liaison Service (PALS)
[2]https://www.nhs.uk/common-health-questio...
. Alternatively, you can contact your local Clinical Commissioning Group
(CCG). You can find their contact details on the NHS
website[3]https://www.nhs.uk/Service-Search/Clinic...
Does the NHS England Customer Contact Centre provide medical advice?
No. Our advisors are not clinically trained and are unable to provide
medical advice. If you require emergency medical attention, dial 999 or
attend your local Accident and Emergency department if you are able to do
so.
If you require non-urgent medical advice please contact your GP, local
walk-in or urgent healthcare centre, or call NHS 111. Calls are free from
landlines and mobile phones.

How do I report a change of name or address?
You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.
You should also advise your dentist or optician of a change of name or
address as they keep their own records.

Where can I find further information about NHS England?
You can find information about NHS England and our work on our
website[4]https://www.england.nhs.uk/about/
How do you use my information?
NHS England’s privacy notice explains how we use, share and store your
personal information. You can find this on our
website.[5]https://www.england.nhs.uk/contact-us/pr...
NHS England Customer Contact Centre

show quoted sections

Dear Martin Murray,

Thank you for your communication dated 27 January 2021.

NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days.

For further information regarding the FOI Act, please refer to the
Information Commissioner’s Office (ICO) website. For further information
regarding NHS England and the information it publishes please visit our
website here.

If you have any queries about this request or wish to contact us again,
please email [1][NHS England request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NHS England request email].

Yours sincerely,

Freedom of Information
Communications Team
Office of the Chairs, Chief Executive Officer and Chief Operating Officer

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [3][NHS England request email]

‘Health and High quality care for all, now and for future generations’

show quoted sections

Dear Martin Murray,  

Thank you for your Freedom of Information (FOI) request dated 27 January
2021.

Your exact request was:

“Could you kindly provide all documents held, and internal & external
emails and communications that discuss or cover the subject of Antibody
Dependent Enhancement (aka ADE), and Vaccine Associated Disease
Enhancement (VADE).”

NHS England may hold information in relation to your request.

However, we consider that to respond to your request as it is currently
framed would exceed the cost limit as set out in Section 12(1) of the FOI
Act. Section 12(1) states that a public authority can refuse a request if
complying with it would exceed the appropriate limit of £450 (which
represents 18 hours).  This represents the estimated cost of one person
spending this time in determining whether the information is held, and
locating, retrieving and extracting the information. We have outlined
reasoning for invoking Section 12(1) below.
We are a large organisation of over 5000 staff. To search for any
correspondence that may fall within the scope of your request would
require all NHS England employees to perform computer searches on a number
of computer files covering an unspecified period of time. At a minimum of
ten minutes per search, this would exceed the limit.
We have estimated under section 12(1) of the FOI Act that to locate,
retrieve, extract and collate the information requested across all staff
will vastly exceed the appropriate limit set out at section 12(1) of the
Act.
Section 12(1) is an absolute exemption therefore we are not required to
assess the public interest test in its application.
However, if you were to refine your request for information within more
specific margins, for example; specific documents or correspondence from a
particular team(s) within NHS England for over a limited time period, then
we may be able to continue processing your request. Please note we cannot
guarantee that Section 12(1) or any other exemptions will not apply to any
information requested.

We hope this information is helpful. However, if you are dissatisfied, you
have the right to ask for an internal review. This should be requested in
writing within two months of the date of this letter. Your correspondence
should be labelled “Internal Review” and should outline your concerns
and/or the area(s) you would like the review to consider. Internal Review
requests should be sent to:

NHS England
PO Box 16738
REDDITCH
B97 9PT

Email: [1][NHS England request email]

Please quote the reference number FOI-2101-1326134 in any future
communications.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at
the following weblink:
 
[2]https://ico.org.uk/global/contact-us/

Please note there is no charge for making an appeal.

Please be aware that in line with the Information Commissioner’s directive
on the disclosure of information under the FOI Act, your request will be
anonymised and published on our website as part of our disclosure log.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [3][NHS England request email].

Yours sincerely,

Freedom of Information
Communications Team
Office of the Chairs, Chief Executive Officer and Chief Operating Officer

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [4][NHS England request email]

show quoted sections

Dear Martin Murray,

Thank you for your communication dated 17 February 2021.

NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days.

For further information regarding the FOI Act, please refer to the
Information Commissioner’s Office (ICO) website. For further information
regarding NHS England and the information it publishes please visit our
website here.

If you have any queries about this request or wish to contact us again,
please email [1][NHS England request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NHS England request email].

Yours sincerely,

Freedom of Information
Communications Team
Office of the Chairs, Chief Executive Officer and Chief Operating Officer

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [3][NHS England request email]

‘Health and High quality care for all, now and for future generations’

show quoted sections

Dear Martin Murray,  

Thank you for your refined Freedom of Information (FOI) request dated 17
February 2021.

Your original request was:

 “Could you kindly provide all documents held, and internal & external
emails and communications that discuss or cover the subject of Antibody
Dependent Enhancement (aka ADE), and Vaccine Associated Disease
Enhancement (VADE).”

Refined request

“Could you kindly, at this time, limit the scope in this order of priority
to:-

1/ Documents held by the organisation (relevant to the original request),

2/ Emails/communication (relevant to the original request) received by or
sent by the NHS England executive team.”

 NHS England may hold information in relation to your request.

However, we consider that to respond to your request as it is currently
framed would exceed the cost limit as set out in Section 12(1) of the FOI
Act. Section 12(1) states that a public authority can refuse a request if
complying with it would exceed the appropriate limit of £450 (which
represents 18 hours).  This represents the estimated cost of one person
spending this time in determining whether the information is held and
locating, retrieving and extracting the information. We have outlined
reasoning for invoking Section 12(1) below.

As was indicated in our response under reference number 2101-1326134, to
search for any documents that may fall within the scope of your request
would require NHS England to consult all employees  and for them to
perform computer searches as well as searches of any paper files covering
an unspecified period of time. This would be necessary in order to ensure
that all relevant documents held by the organisation are located. At a
minimum of five to ten minutes per search, this would exceed the limit.

 We have estimated under section 12(1) of the FOI Act that to locate,
retrieve and extract the information requested across all staff will
vastly exceed the appropriate limit set out at section 12(1) of the Act.

Section 12(1) is an absolute exemption therefore we are not required to
assess the public interest test in its application.

However, as indicated in our previous response if you were to refine your
request for documents held by the organisation to information within more
specific margins we may be able to continue processing your request. As
before NHS England would suggest for example that you refer to specific
documents (or types of documents) or for specific work areas within NHS
England and for a specific time period. We would also advise that you
provide a specific time period for your request in respect of emails and
communications sent or received by the NHS England Executive Group.

As before NHS England cannot guarantee that Section 12(1) or any other
exemptions will not apply to any information requested.

We hope this information is helpful. However, if you are dissatisfied, you
have the right to ask for an internal review. This should be requested in
writing within two months of the date of this letter. Your correspondence
should be labelled “Internal Review” and should outline your concerns
and/or the area(s) you would like the review to consider. Internal Review
requests should be sent to:

NHS England
PO Box 16738
REDDITCH
B97 9PT

Email: [1][NHS England request email]

Please quote the reference number FOI- 2102-1340526 in any future
communications.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at
the following weblink:
 
[2]https://ico.org.uk/global/contact-us/

Please note there is no charge for making an appeal.

Please be aware that in line with the Information Commissioner’s directive
on the disclosure of information under the FOI Act, your request will be
anonymised and published on our website as part of our disclosure log.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [3][NHS England request email].

Yours sincerely,

Freedom of Information
Communications Team
Office of the Chairs, Chief Executive Officer and Chief Operating Officer

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [4][NHS England request email]
 

show quoted sections

Dear Martin Murray,  

Thank you for your Freedom of Information (FOI) request dated 26 March
2021.

Your original request was:

 “Could you kindly provide all documents held, and internal &
external emails and communications that discuss or cover the subject of
Antibody Dependent Enhancement (aka ADE), and Vaccine Associated
Disease Enhancement (VADE).”

Your refined request was:

“Could you kindly, at this time, limit the scope in this order of priority
to:-

1/ Documents held by the organisation (relevant to the original request)
that directly relate to or mention SARS-COV2 or the more colloquial
reference of Covid 19.

2/ Emails/communication (relevant to the original request) received by or
sent by the NHS England executive team, from 1st December 2019 to present
day.”

NHS England holds information in relation to your request.

However, we consider that to respond to your request as it is currently
framed would exceed the cost limit as set out in Section 12(1) of the FOI
Act. Section 12(1) states that a public authority can refuse a request if
complying with it would exceed the appropriate limit of £450 (which
represents 18 hours).  This represents the estimated cost of one person
spending this time in determining whether the information is held, and
locating, retrieving and extracting the information. We have outlined
reasoning for invoking Section 12(1) below.

Your request is seeking any documents or emails held by any staff member
across NHS England. We are a large organisation of over 5,000 staff
members and as such to locate and retrieve the information you have
requested would require NHS England to search every staff members’ inbox
for information relevant to your request. At a minimum of ten minutes per
search, this would exceed the limit.

We have estimated under section 12(1) of the FOI Act that to locate,
retrieve, extract and collate the information requested across all staff
will vastly exceed the appropriate limit set out at section 12(1) of the
Act.

Section 12(1) is an absolute exemption therefore we are not required to
assess the public interest test in its application.

However, if you were to refine your request for information within more
specific margins, for example; emails sent to/from a specific team or
person, over a defined time period, then we may be able to continue
processing your request. Please note we cannot guarantee that Section
12(1) or any other exemptions will not apply to any information requested.

We hope this information is helpful. However, if you are dissatisfied, you
have the right to ask for an internal review. This should be requested in
writing within two months of the date of this letter. Your correspondence
should be labelled “Internal Review” and should outline your concerns
and/or the area(s) you would like the review to consider. Internal Review
requests should be sent to:

NHS England
PO Box 16738
REDDITCH
B97 9PT

Email: [1][NHS England request email]

Please quote the reference number FOI-2103-1365258 in any future
communications.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:

The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Email: [2][email address]  
Website: [3]www.ico.org.uk

Please note there is no charge for making an appeal.

Please be aware that in line with the Information Commissioner’s directive
on the disclosure of information under the FOI Act, your request will be
anonymised and published on our website as part of our disclosure log.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [4][NHS England request email].

Yours sincerely,

Freedom of Information
Corporate Communications Team
Transformation and Corporate Operations Directorate

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [NHS England request email]

show quoted sections

**THIS IS AN AUTOMATED RESPONSE**
 
Dear Customer,
 
Thank you for your email. We are currently receiving a higher than usual
volume of emails so it may take us a little longer to respond directly to
your email. In the meantime, you may find the following information
helpful.
 
Please note: our normal working hours are 08:00 to 18:00 from Monday to
Friday (excluding Bank Holidays). Emails received at the weekend will not
be reviewed until the next working day.
How can the Customer Contact Centre help me?
NHS England commissions or buys primary care services; for example, GPs,
dentists, opticians, and pharmacy services. We are also responsible for
prison healthcare, military health services, and some specialised
services. We can provide advice about accessing, giving feedback or making
a complaint about these services.
You may be able to find the answer you are looking for in our Frequently
Asked Questions<https://www.england.nhs.uk/contact-us/ho...>
and our website explains how to share feedback or make a
complaint.[1]https://www.england.nhs.uk/contact-us/co...
What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?
If your enquiry or complaint is about secondary care, this includes
hospitals, NHS 111, mental health services, out-of-hours services and
community services such as district nursing, you will need to contact the
organisation that provided the service. All hospitals have a Patient
Advice and Liaison Service (PALS)
[2]https://www.nhs.uk/common-health-questio...
. Alternatively, you can contact your local Clinical Commissioning Group
(CCG). You can find their contact details on the NHS
website[3]https://www.nhs.uk/Service-Search/Clinic...
Does the NHS England Customer Contact Centre provide medical advice?
No. Our advisors are not clinically trained and are unable to provide
medical advice. If you require emergency medical attention, dial 999 or
attend your local Accident and Emergency department if you are able to do
so.
If you require non-urgent medical advice please contact your GP, local
walk-in or urgent healthcare centre, or call NHS 111. Calls are free from
landlines and mobile phones.

How do I report a change of name or address?
You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.
You should also advise your dentist or optician of a change of name or
address as they keep their own records.

Where can I find further information about NHS England?
You can find information about NHS England and our work on our
website[4]https://www.england.nhs.uk/about/
How do you use my information?
NHS England’s privacy notice explains how we use, share and store your
personal information. You can find this on our
website.[5]https://www.england.nhs.uk/contact-us/pr...
NHS England Customer Contact Centre

show quoted sections

Dear Martin Murray,

Thank you for your recent email regarding Freedom of Information request
reference FOI-2104-1446183. Please accept our apologies for the delay in
responding to your request.

Whilst we take our statutory duties in respect of Freedom of Information
(FOI) seriously, we ask for your understanding that we have been unable to
respond to your request within the statutory timescale at this time. We
recognise that there is no provision within the FOI Act to extend the
timeframe for a response, and understand that this delay may be
frustrating. 

We are unable to comment on your FOI request, as it still being processed.
We would like to apologise for any inconvenience that this may cause and
will, in all cases, aim to provide you with a response as soon as
possible.

NHS England will be happy to conduct an Internal Review into the delay
associated with your request (plus any elements of the content of the
response as directed by you) once a response has been provided. Meanwhile,
you are entitled to [1]apply directly to the Information Commissioner's
Office (ICO) for a decision.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NHS England request email].

Yours sincerely,

Freedom of Information
Communications
Office of the Chairs, Chief Executive Officer and Chief Operating Officer

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [3][NHS England request email]
 

show quoted sections