Anti Social Behaviour Policy

tracy sears made this Freedom of Information request to Camden Borough Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Camden Borough Council,

Please supply any Standard Operating Procedure Manual (SOP) or any
policy guidance issued to staff or used by staff or other agencies
in dealing with Anti Social Tenants.

Yours faithfully,

tracy sears

Stephen Carter, Camden Borough Council

1 Attachment

Camden Council - Information request (FOI/EIR) - Housing and adult social
care

Our reference: 9100931

--------------------------------------------------------------------------

Dear Ms. Sears

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST

Thank you for your recent Freedom of Information request received on 6
January 2014

You requested information on:

Please supply any Standard Operating Procedure Manual (SOP) or any policy
guidance issued to staff or used by staff or other agencies in dealing
with Anti Social Tenants.

Your request is being dealt with under the terms of the Freedom of
Information Act 2000 and will be answered within twenty working days.

If appropriate, the information may be provided in paper copy, normal font
size. If you require alternative formats, e.g. language, audio, large
print, etc. then please let me know.

For your information, the Act defines a number of exemptions which may
prevent release of the information you have requested. There will be an
assessment and if any of the exemption categories apply then it will not
be released. You will be informed if this is the case.

If the information you request was obtained from or relates to a third
party then they may be consulted prior to a decision being taken on
whether or not to release the information to you.

In some cases there may a fee payable for the information requested. This
will be considered and you will be informed of the fee payable if this is
the case. In this event the fee must be paid before the information is
processed and released. The 20 day time limit for responses is put on hold
until receipt of the payment.

If you have any queries about this request do not hesitate to contact me.
Please remember to quote the reference number above in any future
communications.

Yours sincerely

Stephen Carter
Information Access Officer (HASC)

Email: [email address]
Phone: 0207 974 4372

Stephen Carter, Camden Borough Council

7 Attachments

Camden Council - Information request (FOI/EIR) - Housing and adult social
care

Our reference: 9100931

--------------------------------------------------------------------------

Dear Ms. Sears

Re: Freedom of Information Act 2000

Further to your email, received on 6 January 2014, we are pleased to
enclose/append/attach the requested information.

Your requested

Please supply any Standard Operating Procedure Manual (SOP) or any policy
guidance issued to staff or used by staff or other agencies in dealing
with Anti Social Tenants.

In response to this request a number of documents are attached that relate
to staff guidance on dealing with housing related anti-social
behaviour/nuisance and harassment. A brief summary of the documents
attached is set out below.

 
Although these documents and procedures are guides to officers and provide
information and best practice, we recognise that there is a need to update
some (in particular the Nuisance and Harassment guidelines). There are
currently two strands of work that will influence a revision of these
procedures. Firstly, the Council is in the process of carrying out a
review of how it responds to noise nuisance. This review is on-going and
once complete is likely to result in a new procedure or guidance that will
replace or suppliment the Nuisance Guidelines.  
 
The second strand relates the to the ASB Crime and Policing Bill which is
currently going through Parliament. In the documents attached reference is
made throughout about the use of existing Housing and ASB tools and
powers. The ASB Crime and Policing Bill which arose out of the current
Governments review of ASB tools and powers in early 2011 and then the
Putting Victims First White Paper in 2012 is likely to be enacted over the
coming months. The review is significant and will bring in a range of new
and consolidated powers that will replace all existing ASB and some
housing powers. We are waiting for the legislation to be enacted and
guidance provided and will then carry out a full update of relevant
guidance and proceedures.
 
The documents attached are:
 
1.    Nuisance Guidance – This provides a wide range of guidance to
housing and other officers dealing with mainly housing related but other
nuisance and anti-social behaviour issues.
2.    ASB Ladders – Provides a broad structure for officers to progress
support and enforcement interventions in a range of circumstances,
including nuisance neighbours.
3.    Tenants Guide – Provides information to tenants on the service offer
including Harassment and Domestic Violence and Nuisance
4.    Conditions of Tenancy – Sets out the clauses which if breached
action can be taken
5.    Terminating Tenancies Procedure – Sets out procedures to officers on
how to terminate tenancies including where nuisance is a factor
6.    Harassment Procedure - This provides a wide range of guidance to
housing and other officers dealing with cases of harassment and domestic
violence
7.    Demoted Tenancies Procedure - Sets out procedures to officers on how
to demote tenancies including where nuisance is a factor”
 
In addition other staff guidance and policies and procedures also include
references to anti-social behaviour, for example the procedure covering
the management of introductory tenancies (probationary tenancies held by
new council tenants) and the Council’s allocations scheme which allows for
applicants with a history of very serious anti-social behaviour to be
excluded from an allocation of social housing.”
 

We hope that the information is useful to you.

Please note the information is still covered by copyright legislation. You
are not authorised to re-use this information for commercial or research
purposes as defined by the Re-Use of Public Sector Regulations 2005. If
you do wish to re-use this information please contact the Information
Access Team, Legal Services/ Second Floor, Camden Town Hall, Judd Street,
London WC1H 9JE, who will assess your request. 

If you are unhappy with any aspect of the way in that your request has
been processed then you have the right to issue a complaint. If you wish
to issue a complaint, please set out in writing your grounds of appeal
(within 2 months of this correspondence) and send it to: Access to
Information Team, Legal Services, Camden Town Hall, Judd Street, London,
WC1H 9LP and your complaint will be administered through our Internal
Review procedure.
 
If you are still not satisfied following the Internal Review, you have a
right to appeal to the Information Commissioner’s Office. They can be
contacted at: Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.
Telephone: 01625 545 700
[1]www.ico.gov.uk

 
Yours sincerely

Stephen Carter
Information Access Officer (HASC)

Email: [email address]
Phone: 0207 974 4372
 
 

References

Visible links
1. http://www.ico.gov.uk/