Annual report 2014 - 15

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phsothefacts Pressure Group

Dear Parliamentary and Health Service Ombudsman,

It is now August and as far as I can see you have not yet released your annual report for 2014 - 15. Do you hold any information on when this report will be released?

Yours faithfully,

Della Reynolds

phsothefacts Pressure Group

foiofficer@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.

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All email communications with PHSO pass through the Government Secure Intranet, and may be automatically logged, monitored and/or recorded for legal purposes.
The MessageLabs Anti Virus Service is the first managed service to achieve the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK Government quality mark initiative for information security products and services. For more information about this please visit www.cctmark.gov.uk

D. Speers left an annotation ()

I await the response with interest!

Jt Oakley left an annotation ()

It's late.

Last year's Annual Report was produced in July.

I expect the PHSO has other more important things to deal with than informing citizens how they spend their money.

phsothefacts Pressure Group left an annotation ()

It's suspiciously late. According to their April meeting minutes the draft report was ready in early May - so why the delay?

foiofficer, Parliamentary and Health Service Ombudsman

Dear Ms Reynolds

 

Thank you for your email of 8 August 2015 in which you requested for
information regarding when the Parliamentary and Health Service Ombudsman
Annual Report would be released. 

 

While we usually aim to lay our accounts in July, we were unable to do so
this year.  However, we are on track to publish our accounts before the
statutory deadline.  That being said, there is no recorded information on
the exact date the Annual Report will be released.

 

If you have any further questions or would like to ask for a review of the
decision you can write to [1][email address].

 

Regards

 

FOI/Data Protection Officer

Parliamentary and Health Service Ombudsman

E: [2][email address]

W: [3]www.ombudsman.org.uk

 

 

 

show quoted sections

All email communications with PHSO pass through the Government Secure
Intranet, and may be automatically logged, monitored and/or recorded for
legal purposes.
The MessageLabs Anti Virus Service is the first managed service to achieve
the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK
Government quality mark initiative for information security products and
services. For more information about this please visit www.cctmark.gov.uk

References

Visible links
1. mailto:[email address]
2. mailto:[email address]
3. http://www.ombudsman.org.uk/
http://www.ombudsman.org.uk/

phsothefacts Pressure Group

Dear foiofficer,

Is there any chance you could tell me (without waiting 20 working days) when the statutory deadline is?

Yours sincerely,

Della Reynolds

phsothefacts Pressure Group

foiofficer@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.

show quoted sections

All email communications with PHSO pass through the Government Secure Intranet, and may be automatically logged, monitored and/or recorded for legal purposes.
The MessageLabs Anti Virus Service is the first managed service to achieve the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK Government quality mark initiative for information security products and services. For more information about this please visit www.cctmark.gov.uk

W. Millward left an annotation ()

Delay is a breach of Financial regulation.
PHSO Case costs are contained within admin costs. Theft is not visible, budgeting is not visible. These are legal requirements at audit. No savings can be made as no costs are identifiable. nhs knows cost of materials and staff etc. as does any service. PHSO cannot manage financial risks as it lumps everything in one pot. Its Financial Governance is not lawful. So its Audit team and finance team - all professional and qualified, paid for by us is a waste of public funds too - but cannot identify how much!! Misconduct is rife.

phsothefacts Pressure Group left an annotation ()

Looks like the external audit (value for money) recommended by pasc is long overdue!

Jt Oakley left an annotation ()

KMPG are the internal auditors, according to the contract information given...

KPMG,"£600,000.00",Internal audit contract,01/04/2014,3 years
,Annual internal audit of PHSO .

https://www.whatdotheyknow.com/request/c...

phsothefacts Pressure Group left an annotation ()

The figures for this press article must have come from data supplied by PHSO, so why the delay on releasing the yearly accounts? http://www.telegraph.co.uk/news/health/n...
And do they not know the statutory date so are having to spend 20 days looking it up?

foiofficer, Parliamentary and Health Service Ombudsman

Dear Ms Reynolds

Thank you for your email. The statutory deadline for HM Treasury to publish its annual report is, pursuant to Section 6(4) of the Government Resources and Accounts Act 2000, 31 January of the financial year following that to which they relate. PHSO has subscribed to publish its annual report and resource accounts by this date also. For the year 2014/15 the deadline for publication of the annual report and resource accounts is 31 January 2016.

I hope you have found this information useful.

Yours sincerely,
Rebyn Buleti

FOI/DP Team
Parliamentary and Health Service Ombudsman
E: [email address]
W: www.ombudsman.org.uk

show quoted sections

All email communications with PHSO pass through the Government Secure Intranet, and may be automatically logged, monitored and/or recorded for legal purposes.
The MessageLabs Anti Virus Service is the first managed service to achieve the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK Government quality mark initiative for information security products and services. For more information about this please visit www.cctmark.gov.uk

phsothefacts Pressure Group

Dear foiofficer,

Well, curiouser and curiouser. It is obvious that the figures are calculated for PHSO spent an hour or so pumping them out on twitter in a mock Q & A session yesterday. From this it would appear that PHSO are rather proud of their achievements for 2014/15, so why delay the publication of the report?

Well I wonder....

I also wonder what will happen at the annual PACAC scrutiny meeting, usually held in Nov/Dec which asks questions regarding the annual report and accounts. I wonder if you are able to tell me whether PACAC will be given access to the report before the statutory deadline of January 2016?

I also wonder just how many days it will take for you to answer this question. So much to wonder about with PHSO.

Yours sincerely,

Della Reynolds
phsothefacts Pressure Group

foiofficer@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.

show quoted sections

All email communications with PHSO pass through the Government Secure Intranet, and may be automatically logged, monitored and/or recorded for legal purposes.
The MessageLabs Anti Virus Service is the first managed service to achieve the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK Government quality mark initiative for information security products and services. For more information about this please visit www.cctmark.gov.uk

Fiona Watts left an annotation ()

Delays = speaks volumes.

Who within PASC is supposed to follow up the audit?
Bravo Della.

foiofficer, Parliamentary and Health Service Ombudsman

Dear Ms Reynolds,

FDN-230779

We hold no recorded information to answer your question. However, I can tell you that we intend to publish the annual report ahead of the scrutiny session as usual.

Yours sincerely,
Rebyn Buleti

Business Support Officer
FOI/DP Team
Parliamentary and Health Service Ombudsman
E: [email address]
W: www.ombudsman.org.uk

show quoted sections

All email communications with PHSO pass through the Government Secure Intranet, and may be automatically logged, monitored and/or recorded for legal purposes.
The MessageLabs Anti Virus Service is the first managed service to achieve the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK Government quality mark initiative for information security products and services. For more information about this please visit www.cctmark.gov.uk

phsothefacts Pressure Group

Dear foiofficer,

thank you for your response. You say that you are going to release your annual report ahead of the scrutiny session as usual. However, 'as usual' has always been some months before, so this is a deviation from usual - for no apparent reason. I think I will have to ask Bernard Jenkin, chair of PACAC this question if I hope to get a straight answer. All this secrecy is not doing your 'open and transparent' reputation any good.

Yours sincerely,

Della Reynolds.

phsothefacts Pressure Group

foiofficer@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.

show quoted sections

All email communications with PHSO pass through the Government Secure Intranet, and may be automatically logged, monitored and/or recorded for legal purposes.
The MessageLabs Anti Virus Service is the first managed service to achieve the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK Government quality mark initiative for information security products and services. For more information about this please visit www.cctmark.gov.uk

E. Colville left an annotation ()

It's an extraordinary delay in the light of the dates Parliament ordered publication of PHSO Resource Accounts and Annual Reports in previous years:
2007/08 - 18 July 2008
2008/09 - 15 July 2009
2009/10 - 5 July 2010
2010/11 - 12 July 2011
2011/12 - 8 July 2011
2012/13 - 26 June 2013
2013/14 - 20 July 2014

phsothefacts Pressure Group left an annotation ()

I smell something fishy. PHSO, you can run but you can't hide. The truth will come out.

E. Colville left an annotation ()

Seemingly overlooked by PHSO in their response to this FOI request is the issue of "agreed dates" for publication of the Accounts

Relevant extracts from Treasury Guidance on laying reports before the House of Commons:
https://www.gov.uk/government/uploads/sy...

1.24. Receipt of audited accounts will depend on audit timetables. Treasury may be affected if accounting or audit issues prove difficult to resolve or if the audit leads to a substantive report by the Comptroller & Auditor General. Departments should advise the general Treasury contact if there is to be a report by the [C&AG].

1.41. The Treasury will contact departments to confirm the date you propose to lay the Annual Report an Accounts and will liaise with the Journal Office to obtain a House of Commons (HC) number and will inform departments. If the proposed laying date changes, please inform the Treasury, bur the HC number will remain valid unless the paper is laid in a different session from the one originally planned.

1.57. ....In order to lay accounts in accordance with the agreed dates, departments should contact the Treasury a few days earlier to ensure the deadline is met.

1.61. It is the preference of the House that reports are laid and published on the same day.

1.71....Publication dates should be agreed with the NAO.

Jt Oakley left an annotation ()

But surely the PHSO has spent out heavily on new computer systems?

Touchstone,"100,000.00",Sun Finance System,01/10/2014,2 years
,,Internal invoicing system and finance support,,

Optevia,"500,000.00",Case Management System - Dynamics,15/10/2014,2 years
,,IT -based solutions,,

So stats part of the Annual Report should be a doddle.

:::

Here's an easy comparative stat involving leadership to start :

:::

Dame Julie Mellor in evidence to PASC ...

Stating that the levels of staff satisfaction are increasing and therefore turnover should be down due to the new 'strategic leadership' of Mick Martin et al

:::

Dame Julie Mellor:

I am pleased to say that one of the other indicators of staff morale is turnover. While turnover last year went up to 22%—19% if you took out voluntary redundancies—it is back down. Right now, it is 8.5%, but I would expect it to be back down to the norm of about 12% by the end of this year. What did I do about that? The most important thing I did was complete the recruitment of the executive team, so that we had the strategic leadership and we had the new expertise on service transformation. In March, we recruited Mick as our Managing Director with that expertise. What we are doing corporately I will ask Mick to cover.

http://data.parliament.uk/writtenevidenc...

::

Staff turnover:

Turnover of staff

Q3 – ending 31 Dec 2014 Q4 – ending 31 Mar 2015 Q1 – ending 30 Jun 2015 Q2 – ending 30 Sep 2015
All employees 25.7%. 18.7% 16.4% 19.0%
This is calculated as the total number of leavers in the preceding 12 months divided into the average number of staff employed in the same period.

http://www.ombudsman.org.uk/about-us/wor...

http://data.parliament.uk/writtenevidenc...

phsothefacts Pressure Group left an annotation ()

For anyone following this thread the annual report was released on 9th November and you can see it here:

http://www.ombudsman.org.uk/ar2015

Brenda Prentice left an annotation ()

I have to say I haven't read it all yet but I have gone from total convolsive laught to deep constination and dispear!
I think someone should (waste their time and) write the guidence notes to what they really mean!!!
Send it to Brenie, but then he knows.......
Brenda

D. Speers left an annotation ()

UNBELIEVABLE!

Jt Oakley left an annotation ()

So as well as failing to stem the flow of employees out of the door ( see Dame Julie Mellor 's assurances above) still running at around 20percent a year, PHSO went overspent by £265k - breaking the promise it made to Parliament.

And in this economic downturn too....

The PHSO budget is £37m - and it wasn't satisfied with spending that .....failing to meet its own service standard.

Auditor says it wasn't 'presenting accurate financial data'.

::::

Service standard

'We will not exceed the limits on our funding for 2014-15 sanctioned and voted by Parliament'.....PHSO

And what happened? .

Not achieved

PHSO has incurred an Excess of £275k as a result of breaching its Net Cash Requirement (NCR).

::::

National Auditors report

Explanation for qualified audit opinion on regularity in respect of Net Cash Requirement

Parliament granted the PHSO a Net Cash Requirement limit of £32,391,000. PHSO’s forecasting and monitoring of its cash in 2014-15 was inadequate. This resulted in an overdraft position at 31 March 2015 and a breach of the limit authorised by Parliament.

Explanation for qualified audit opinion on regularity in respect of Annually Managed Resource Expenditure

During 2014-15 some accommodation leases held by PHSO became onerous; that is, the income to be received from sub-tenants over the remaining life of the leases was substantially less than the amounts PHSO was committed to pay. Under International Accounting Standard 37, the total remaining commitments on these leases, being £6,894,000, is recognised as an expense in 2014-15. It is counted as Annually Managed Resource Expenditure in the Statement of Parliamentary Supply. PHSO failed to consider both the financial reporting implications of the onerous lease and consequently the impact on the actual Annually Managed Resource Expenditure for the year. It therefore did not seek Parliamentary approval for the additional expenditure, and incurred a breach of the authorised limit.

Actions taken by PHSO

The two qualifications identified in my audit highlight the need to ensure a step change in financial management within PHSO. Following my identification of these financial control issues PHSO has taken active steps to review and address weaknesses in its financial management.

It is important these encompass improvements in the quality and skills of the finance staff, improve financial reporting to enable the Board to have sufficient oversight of financial performance and that greater attention is paid to the review process to ensure the presentation of accurate financial data and adequate resource bids.

The planned actions being taken by PHSO include these areas, and are referenced in the Governance Statement.

I will review the PHSO’s progress in addressing these weaknesses in financial reporting and financial management in my future audits.

Sir Amyas C E Morse

Comptroller and Auditor General 28 October 2015
National Audit Office

157-197 Buckingham Palace Road Victoria
London
SW1W 9SP

P91 onwards annual Report and Accounts,

Jt Oakley left an annotation ()

phsothefacts Pressure Group left an annotation ()

Didn't Sir Jon Shortridge, Chair of the Audit committee at PHSO step down this year?

Jt Oakley left an annotation ()

Advertised job:

http://www.phsoseniorrecruitment.com/job...

As for 'stepping down'.. There's quite a bit of stepping going on at the PHSO, as Dame Julie Mellor is to 'step aside'.

But when Committee members step down there is usually a 'Thanks for the service' press release.

Maybe the PHSO doesn't go in for them.

Jt Oakley left an annotation ()

phsothefacts Pressure Group left an annotation ()

PHSO have not updated their website to say that he has gone and as you say, no fanfare goodbye. Mmmmm makes you wonder.

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