Announcements for personal use

Dear Saul Castro

TfL Ref: 1640-2324

Thank you for your request received by Transport for London (TfL) on 16
August 2023 asking for information about our announcements.

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and our information access policy. 

A response will be sent to you by 13 September 2023. We publish a
substantial range of information on our website on subjects including
operational performance, contracts, expenditure, journey data, governance
and our financial performance. This includes data which is frequently
asked for in FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

Yours sincerely

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

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Dear Saul Castro

TfL Ref: 1640-2324

Thank you for your request received by Transport for London (TfL) on 16 August 2023 asking for information about our announcements.

In order to provide you with access to our audio recordings we require a direct email address in order to create the necessary permissions. Could you please email us directly with your email address, citing your FOI reference number, and we can then grant access.

You may find our direct email address at the following link: https://tfl.gov.uk/corporate/transparenc...

In the meantime, if you would like to discuss this matter further, please do not hesitate to contact me.

Yours sincerely

Sara Thomas
FOI Case Management Team
General Counsel
Transport for London

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Dear Saul Castro

TfL Ref: 1640-2324

Thank you for your request received by Transport for London (TfL) on 16
August 2023 asking for information about our announcements.

Your request has been considered in accordance with the requirements of
the Freedom of Information (FOI) Act and our information access policy.  I
can confirm we hold some of the information you require.

You have received an email separately that provides a link to the
requested audio announcements. Please note that all of the audio
announcements across the full TfL network that we are currently able to
provide access to are accessible via this site. However, please be aware
that many of the audio announcements that can be heard across the network
are actually made up of smaller, fragmented recordings which are then
combined for the purposes of public announcements so there will be some
instances where full recordings of specific stop/station names, numbers or
locations are not held.

Please also be aware that we are unable to provide full access to audio
announcements across the London Underground network because of contractual
prohibitions on disclosure which means these are exempt from disclosure in
accordance with section 43(2) of the FOI Act. We do not consider it in the
public interest to breach these contractual obligations for the purposes
of disclosure given that there is limited wider public interest in this
material to support that. Those that we are able to provide can be found
at the link provided.

Additionally, DLR audio announcement files are not held. These are done
digitally as needed by typing them into a system, combining previously
typed announcements where necessary.

We intend to update these files on a six monthly basis and so any newer
recordings will be uploaded as part of this pre-determined schedule,
rather than in response to specific future FOI requests. This is to ensure
our resources can be managed effectively. Therefore, if you are aware of
newer recordings that have been created that are not yet uploaded, we
would appreciate your patience with this as requests for these recordings
will be refused under section 22 of the FOI Act on the basis that there is
a pre-existing intention to publish these in accordance with our
publication schedule. We would therefore encourage you to wait for this
upload rather than submit requests for recordings in this way. To confirm,
these updates are expected to occur around January and July of each year.

Please note that unfortunately, at the moment the ShareFile site which
hosts these recordings is suffering from a technical glitch which has
meant that some non-Microsoft accounts (such as Gmail) are not being able
to access them. We are currently working on this with a view to resolving
it as quickly as possible but if you would like immediate access it would
require you to create a Microsoft account (Outlook, Hotmail etc) and we
can add you to the permissions list via that account where you will then
be able to access the announcements as usual.

I am sorry for any inconvenience this may cause.

If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

Yours sincerely

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

From: FOI
Sent: 21 August 2023 12:28
To: 'Saul castro' <[FOI #1015779 email]>
Subject: new foi ref 1640-2324 CRM:0138315

Dear Saul Castro

TfL Ref: 1640-2324

Thank you for your request received by Transport for London (TfL) on 16
August 2023 asking for information about our announcements.

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and our information access policy. 

A response will be sent to you by 13 September 2023. We publish a
substantial range of information on our website on subjects including
operational performance, contracts, expenditure, journey data, governance
and our financial performance. This includes data which is frequently
asked for in FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

Yours sincerely

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

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Dear Saul Castro

Thank you for your further email.

You should have received an email separately to the email you provided to
us on 1 September 2023 that provides a link to the  requested audio
announcements. Please check your spam / junk folder in case it has gone
into there. It was sent to you on 4 September 2023.

Please let us know if you require any further assistance.

Yours sincerely

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

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