Amount spent on cleaning Tube trains and stations in 2009

The request was partially successful.

Dear Transport for London,

I'm writing to request the release of information regarding the amount of money spent in 2009 on cleaning the Tube trains and stations.

Yours faithfully,

Cathy Adams

Transport for London

Our Ref : 1006017490

Date : 04.03.2010

Ms C Adams

[FOI #29147 email]

Dear Ms Adams

Thank you for your emaild received by London Underground on 17 February
2010. You asked for information about cleaing on the underground
network.

Your request has been considered under the requirements of the Freedom of
Information act and I can confirm that we do hold the information you
require.

As you may know the maintenance of trains and stations is split between
two infracos Tube lines who are responsible for Jubilee, Northern and
Picadilly lines and Metronet that are responsible for all others lines.
Metronet has now part of London Underground and maintenance directorate
have confirmed the costs for 2009 was £26,916,000.

I am currently waiting to hear from Tube lines with regard to the Jubilee,
Northern and Picadilly lines and will contact you again when I hear from
them.

If this is not the information you are looking for, please do not hesitate
to contact me on 0845 3309880.

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

Yours sincerely

Shirley Xavier

Customer Service Centre

Your right to appeal

If you are dissatisfied with the way TfL has handled your information
request, you can ask us to conduct an internal review of our decision. The
internal review will be conducted by someone who was not involved in the
processing of your original request, in accordance with the complaints
procedure published on our website at www.tfl.gov.uk/foi

Requests for internal review should be addressed to:

Head of Information Access and Compliance

Floor 5, Windsor House

42-50 Victoria Street

London

SW1H 0TL

E-mail: [email address]

Complaints to the Information Commissioner

If, following theinternal review, you remain dissatisfied with the way TfL
has handled your request, then you can take your complaint to:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

A complaint form is available on the Information Commissioner’s Office
website at

[1]www.ico.gov.uk

Copyright

Any copyright in the material provided with this response is owned by TfL
or one of its subsidiary companies unless otherwise stated. The disclosure
of information does not give the person or organisation who receives it an
automatic right to re-use it in a way that would otherwise infringe
copyright (for example, by making copies, publishing it, or issuing copies
to the public). Brief extracts of the material may be reproduced under the
fair dealing provisions of the Copyright, Designs and Patents Act 1998
(sections 29 and 30) for the purposes of research for non-commercial
purposes, private study, criticism, review and news reporting. In respect
of use for criticism, review and news reporting, any reproduction must be
accompanied by an acknowledgement that TfL or one of its subsidiary
companies is the copyright owner.

Re-use

If you would like to re-use the information supplied with this response
please contact TfL using the details provided in the attached letter.
Requests for re-use will be considered in accordance with the Re-use of
Public Sector Information Regulations 2005.

DO NOT DELETE.............................
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show quoted sections

Transport for London

Our ref: 1006017490

Date: 30.03.2010

Dear Ms Adams

I am writing you regarding your request for information under the terms of
the Freedom of Information act. I can confirm that the information you
have requested is held by Tube Lines. We have approached Tube Lines and
asked them to provide the information required to fulfil you request and
at present we are waiting for a response from them.

I appreciate the delay this has caused to the handling of your request and
would like to assure you that we are working with Tube Lines to obtain the
information required.

I will write to you again when I have a further update from them, in the
meantime if you would like to discuss your request please contact me on
0845 3309880.

Yours sincerely,

Shirley Xavier
Customer Service Centre

If you wish to reply directly to this email, please click on the reply
button on your toolbar. Please do not alter or delete the subject line as
this will result in your email not being delivered.

To improve our service we would very much like your feedback and we would
be grateful if you would complete our brief and confidential Customer
Satisfaction Survey. To access the survey [1]click here.

If you wish to contact us with a new or unrelated query or look at our
Frequently Asked Questions, please [2]click here

DO NOT DELETE.............................
{ticketno:[746076]}
DO NOT DELETE.............................

Original Text

From: [email address]
To: request-29147-adef1be8@whatdotheykn
<[email address]>
CC:
Sent: 04.03.10 16:34:41
Subject: RE: Freedom of Information request - Amount spent on cleaning
Tube trains and stations in 2009

Our Ref : 1006017490

Date : 04.03.2010

Ms C Adams

[FOI #29147 email]

Dear Ms Adams

Thank you for your emaild received by London Underground on 17 February
2010. You asked for information about cleaing on the underground
network.

Your request has been considered under the requirements of the Freedom of
Information act and I can confirm that we do hold the information you
require.

As you may know the maintenance of trains and stations is split between
two infracos Tube lines who are responsible for Jubilee, Northern and
Picadilly lines and Metronet that are responsible for all others lines.
Metronet has now part of London Underground and maintenance directorate
have confirmed the costs for 2009 was £26,916,000.

I am currently waiting to hear from Tube lines with regard to the Jubilee,
Northern and Picadilly lines and will contact you again when I hear from
them.

If this is not the information you are looking for, please do not hesitate
to contact me on 0845 3309880.

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

Yours sincerely

Shirley Xavier

Customer Service Centre

Your right to appeal

If you are dissatisfied with the way TfL has handled your information
request, you can ask us to conduct an internal review of our decision. The
internal review will be conducted by someone who was not involved in the
processing of your original request, in accordance with the complaints
procedure published on our website at www.tfl.gov.uk/foi

Requests for internal review should be addressed to:

Head of Information Access and Compliance

Floor 5, Windsor House

42-50 Victoria Street

London

SW1H 0TL

E-mail: [email address]

Complaints to the Information Commissioner

If, following theinternal review, you remain dissatisfied with the way TfL
has handled your request, then you can take your complaint to:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

A complaint form is available on the Information Commissioner’s Office
website at

[3]www.ico.gov.uk

Copyright

Any copyright in the material provided with this response is owned by TfL
or one of its subsidiary companies unless otherwise stated. The disclosure
of information does not give the person or organisation who receives it an
automatic right to re-use it in a way that would otherwise infringe
copyright (for example, by making copies, publishing it, or issuing copies
to the public). Brief extracts of the material may be reproduced under the
fair dealing provisions of the Copyright, Designs and Patents Act 1998
(sections 29 and 30) for the purposes of research for non-commercial
purposes, private study, criticism, review and news reporting. In respect
of use for criticism, review and news reporting, any reproduction must be
accompanied by an acknowledgement that TfL or one of its subsidiary
companies is the copyright owner.

Re-use

If you would like to re-use the information supplied with this response
please contact TfL using the details provided in the attached letter.
Requests for re-use will be considered in accordance with the Re-use of
Public Sector Information Regulations 2005.

DO NOT DELETE.............................
{ticketno:[746076]}
DO NOT DELETE.............................

show quoted sections

Transport for London

Our Ref : 1006017490

Date : 27.04.2010

Ms C Adams

[FOI #29147 email]

Dear Ms Adams

I am writing further to my email of 30 March in relation to your Freedom
of Information request. You have asked for information about cleaning on
the underground network.

I have provided the information for the lines that we manage the cleaning
on however on three underground lines (Jubilee, Northern and Piccadilly)
the cleaning is the responsibility of Tube Lines. As I mentioned in my
last email, we approached Tube lines for this information as this
information is not held by us. Tube lines are not obliged to release
this information as they do not hold it on our behalf. I am sorry I have
not been able to obtain this information for the Jubilee, Northern and
Piccadilly lines but I can help in any other way please do let me know.

If you have any further queries with which I can be of assistance, please
do not hesitate to contact me on 0845 3309880.

If you are not satisfied with this response, please read the attached
help-sheet entitled ‘Your Right to Appeal’

Yours sincerely

Shirley Xavier

Customer Services Manager

Customer Service Centre

Your Right to Appeal

If you are dissatisfied with the way TfL has handled your information
request, you can ask us to conduct an internal review of our decision.

The internal review will be conducted by someone other than the person who
made the original decision, in accordance with the complaints procedure
published on our website at [1]www.tfl.gov.uk/foi.

Requests for internal review should be addressed to:

Head of Information Access and Compliance

5t^h Floor Windsor House

42 – 50

Victoria Street

London

SW1H 0TL

E-mail: [2][email address]

Complaints to the Information Commissioner

If, following theinternal review, you remain dissatisfied with the way TfL
has handled your request, then you can take your complaint to:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

A complaint form is available on the Information Commissioner’s Office
website

[3]www.ico.gov.uk

DO NOT DELETE.............................
{ticketno:[746076]}
DO NOT DELETE.............................

Original Text

From: [email address]
To: request-29147-adef1be8@whatdotheykn
<[email address]>
CC:
Sent: 30.03.10 20:00:32
Subject: RE: RE: Freedom of Information request - Amount spent on cleaning
Tube trains and stations in 2009

Our ref: 1006017490

Date: 30.03.2010

Dear Ms Adams

I am writing you regarding your request for information under the terms of
the Freedom of Information act. I can confirm that the information you
have requested is held by Tube Lines. We have approached Tube Lines and
asked them to provide the information required to fulfil you request and
at present we are waiting for a response from them.

I appreciate the delay this has caused to the handling of your request and
would like to assure you that we are working with Tube Lines to obtain the
information required.

I will write to you again when I have a further update from them, in the
meantime if you would like to discuss your request please contact me on
0845 3309880.

Yours sincerely,

Shirley Xavier
Customer Service Centre

If you wish to reply directly to this email, please click on the reply
button on your toolbar. Please do not alter or delete the subject line as
this will result in your email not being delivered.

To improve our service we would very much like your feedback and we would
be grateful if you would complete our brief and confidential Customer
Satisfaction Survey. To access the survey [4]click here.

If you wish to contact us with a new or unrelated query or look at our
Frequently Asked Questions, please [5]click here

DO NOT DELETE.............................
{ticketno:[746076]}
DO NOT DELETE.............................

Original Text

From: [email address]
To: request-29147-adef1be8@whatdotheykn
<[email address]>
CC:
Sent: 04.03.10 16:34:41
Subject: RE: Freedom of Information request - Amount spent on cleaning
Tube trains and stations in 2009

Our Ref : 1006017490

Date : 04.03.2010

Ms C Adams

[FOI #29147 email]

Dear Ms Adams

Thank you for your emaild received by London Underground on 17 February
2010. You asked for information about cleaing on the underground
network.

Your request has been considered under the requirements of the Freedom of
Information act and I can confirm that we do hold the information you
require.

As you may know the maintenance of trains and stations is split between
two infracos Tube lines who are responsible for Jubilee, Northern and
Picadilly lines and Metronet that are responsible for all others lines.
Metronet has now part of London Underground and maintenance directorate
have confirmed the costs for 2009 was £26,916,000.

I am currently waiting to hear from Tube lines with regard to the Jubilee,
Northern and Picadilly lines and will contact you again when I hear from
them.

If this is not the information you are looking for, please do not hesitate
to contact me on 0845 3309880.

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

Yours sincerely

Shirley Xavier

Customer Service Centre

Your right to appeal

If you are dissatisfied with the way TfL has handled your information
request, you can ask us to conduct an internal review of our decision. The
internal review will be conducted by someone who was not involved in the
processing of your original request, in accordance with the complaints
procedure published on our website at www.tfl.gov.uk/foi

Requests for internal review should be addressed to:

Head of Information Access and Compliance

Floor 5, Windsor House

42-50 Victoria Street

London

SW1H 0TL

E-mail: [email address]

Complaints to the Information Commissioner

If, following theinternal review, you remain dissatisfied with the way TfL
has handled your request, then you can take your complaint to:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

A complaint form is available on the Information Commissioner’s Office
website at

[6]www.ico.gov.uk

Copyright

Any copyright in the material provided with this response is owned by TfL
or one of its subsidiary companies unless otherwise stated. The disclosure
of information does not give the person or organisation who receives it an
automatic right to re-use it in a way that would otherwise infringe
copyright (for example, by making copies, publishing it, or issuing copies
to the public). Brief extracts of the material may be reproduced under the
fair dealing provisions of the Copyright, Designs and Patents Act 1998
(sections 29 and 30) for the purposes of research for non-commercial
purposes, private study, criticism, review and news reporting. In respect
of use for criticism, review and news reporting, any reproduction must be
accompanied by an acknowledgement that TfL or one of its subsidiary
companies is the copyright owner.

Re-use

If you would like to re-use the information supplied with this response
please contact TfL using the details provided in the attached letter.
Requests for re-use will be considered in accordance with the Re-use of
Public Sector Information Regulations 2005.

DO NOT DELETE.............................
{ticketno:[746076]}
DO NOT DELETE.............................

show quoted sections

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