Thank you for your information access request. A reference number has been
assigned to your enquiry which can be found in the subject line.

A case officer will review this matter shortly. We will endeavour to
supply any information you have requested promptly and within the
requisite 20 working days. If we think that it will take longer, we will
contact you.

Please ensure you leave the subject line in any correspondence, and
respond to the most recent item of correspondence relating to your case.
This will enable us to locate your request and respond appropriately.

For additional information about how your personal data will be used
please see the access to information privacy notice.

The contents and any attachments of this e-mail message are confidential
and intended only for the named addressees. If you have received it in
error, please advise the sender immediately by return email and then
delete it from your system. Any unauthorised distribution or copying of
this transmission, or misuse or wrongful disclosure of information
contained in it, is strictly prohibited. Folkestone & Hythe District
Council cannot accept liability for any statements made which are clearly
the sender's own and not expressly made on behalf of the council. All
email to and from the council may be monitored in accordance with the
council's policies. Folkestone & Hythe District Council is registered with
the ICO as a data controller. Our privacy notice at
[1]www.folkestone-hythe.gov.uk/privacy explains how we use and share
personal information and protect your privacy and rights

References

Visible links
1. file:///tmp/www.folkestone-hythe.gov.uk/privacy

 
Dear Susan Wood,

I am writing in respect of your information access request dated
07/08/2024.  In order to proceed with your request, under the Freedom
of Information Act 2000, we require some additional information to
help us to identify and locate the information that you require.

Your request (in part) was -

"Please can you supply the amount owed in rent and council tax by
people on benefits"

We require some clarification on point 2, ie "the amount owed in
council tax by people on benefits"

Please could you confirm what you mean by "benefits" to ensure that
we provide you with the specific data that you require and whether we
are able to provide it.  For example do you mean:
 

 a. Council Tax Reduction (CTR) – I attach link below to the page on
the Council’s website relating to CTR for you assistance –

[1]Council tax reduction | Folkestone & Hythe District Council
(folkestone-hythe.gov.uk); or
 

 a. Any benefits that we hold records of?  We need to make you aware
at this point that if you do mean any and all benefits, we are
unlikely to be able to supply you with this information as it
would exceed the appropriate costs limit set out under Section 12
of the Freedom of Information Act 2000 in response to just this
point alone.  This is £450, equating to 18 hours of officer work
to locate and extract the data in question.  This is because each
account would need to be looked at individually by an officer in
order to extract the data.

Once we have received clarification, we will be able to start
processing your request. If we do not receive clarification from you
within 60 working days, your request will be considered to have
lapsed and will be closed on our system.

Please ensure you leave the subject line, including the long
reference number, in any correspondence sent to us. This will
automatically link your email to your case and enables us to respond
to you promptly.

We look forward to hearing from you soon.

Kind regards,

Information Governance Team
Governance, Performance & Risk
Folkestone & Hythe District Council
Civic Centre, Castle Hill Avenue,
Folkestone, Kent, CT20 2QY.
Email: [2][Folkestone & Hythe District Council request email]
Website: [3]Home | [4]FOI and Data | [5]Privacy
Follow us on [6]Twitter and [7]Facebook

show quoted sections

Thank you for your information access request. A reference number has been
assigned to your enquiry which can be found in the subject line.

A case officer will review this matter shortly. We will endeavour to
supply any information you have requested promptly and within the
requisite 20 working days. If we think that it will take longer, we will
contact you.

Please ensure you leave the subject line in any correspondence, and
respond to the most recent item of correspondence relating to your case.
This will enable us to locate your request and respond appropriately.

For additional information about how your personal data will be used
please see the access to information privacy notice.

The contents and any attachments of this e-mail message are confidential
and intended only for the named addressees. If you have received it in
error, please advise the sender immediately by return email and then
delete it from your system. Any unauthorised distribution or copying of
this transmission, or misuse or wrongful disclosure of information
contained in it, is strictly prohibited. Folkestone & Hythe District
Council cannot accept liability for any statements made which are clearly
the sender's own and not expressly made on behalf of the council. All
email to and from the council may be monitored in accordance with the
council's policies. Folkestone & Hythe District Council is registered with
the ICO as a data controller. Our privacy notice at
[1]www.folkestone-hythe.gov.uk/privacy explains how we use and share
personal information and protect your privacy and rights

References

Visible links
1. file:///tmp/www.folkestone-hythe.gov.uk/privacy

 
Dear Susan Wood,

Thank you for your email of 04/10/2024 clarifying your request for
information under the Freedom of Information Act which was originally
made on 07/08/2024. We will endeavour to substantively respond to you
promptly and within the requisite 20 working days following receipt
of your clarification.

I note that your email was heading - 
 

"Internal review of Freedom of Information request - Amount of Councl
tax owed"

and stated
 

"Dear Information Officer Case Management,
I replied to this and reduced the enquiry into just how much Council
Tax is owed and if possible what is the likelihood of recovering such
a sum.

Yours sincerely,

SUSAN WOOD"

I can confirm that I have searched our records and we have not
previously received any clarification or further correspondence from
you via What Do They Know in response to our email of 08/08/2024
requesting clarification.  We have also checked on the What Do They
Know website and there is nothing further on there from you either. 
Therefore, I would advise you that we shall be treating your email of
04/10/2024 as clarification of your original request and process this
in the usual manner and not as a request for Internal Review at this
stage.

Kind regards,

Information Governance Team
Governance, Performance & Risk
Folkestone & Hythe District Council
Civic Centre, Castle Hill Avenue,
Folkestone, Kent, CT20 2QY.
Email: [1][Folkestone & Hythe District Council request email]
Website: [2]Home | [3]FOI and Data | [4]Privacy
Follow us on [5]Twitter and [6]Facebook

thread::Offe7Zb9OECrIl4i85APnR8::

References

Visible links
1. mailto:[folkestone%20&%20hythe%20district%20council%20request%20email]
2. http://www.folkestone-hythe.gov.uk/
3. https://www.folkestone-hythe.gov.uk/your...
4. https://www.folkestone-hythe.gov.uk/priv...
5. http://www.twitter.com/shepwaydc
https://twitter.com/fstonehythedc
6. http://www.facebook.com/shepwaydistrictc...
https://www.facebook.com/FolkestoneandHy...

 
Dear Susan Wood

I am writing in respect of your information access request dated
the 07/08/2024.  In order to proceed with your request, under the
Freedom of Information Act 2000, we require some additional
information to help us to identify and locate the information.

 
Please can you confirm the time frame this request relates to, what
date you wish the total amount owed to be based on?

Once we’ve received clarification, we’ll be able to start processing
your request. If we do not receive clarification from you within 20
working days, your request will be considered to have lapsed and will
be closed on our system.

Please ensure you leave the subject line, including the long
reference number, in any correspondence sent to us. This will
automatically link your email to your case and enables us to respond
to you promptly.

We look forward to hearing from you soon.

Kind regards,

Information Governance Team
Governance, Performance & Risk
Folkestone & Hythe District Council
Civic Centre, Castle Hill Avenue,
Folkestone, Kent, CT20 2QY.
Email: [1][Folkestone & Hythe District Council request email]
Website: [2]Home | [3]FOI and Data | [4]Privacy
Follow us on [5]Twitter and [6]Facebook

thread::Offe7Zb9OECrIl4i85APnR8::

References

Visible links
1. mailto:[folkestone%20&%20hythe%20district%20council%20request%20email]
2. http://www.folkestone-hythe.gov.uk/
3. https://www.folkestone-hythe.gov.uk/your...
4. https://www.folkestone-hythe.gov.uk/priv...
5. http://www.twitter.com/shepwaydc
https://twitter.com/fstonehythedc
6. http://www.facebook.com/shepwaydistrictc...
https://www.facebook.com/FolkestoneandHy...

Thank you for your information access request. A reference number has been
assigned to your enquiry which can be found in the subject line.

A case officer will review this matter shortly. We will endeavour to
supply any information you have requested promptly and within the
requisite 20 working days. If we think that it will take longer, we will
contact you.

Please ensure you leave the subject line in any correspondence, and
respond to the most recent item of correspondence relating to your case.
This will enable us to locate your request and respond appropriately.

For additional information about how your personal data will be used
please see the access to information privacy notice.

The contents and any attachments of this e-mail message are confidential
and intended only for the named addressees. If you have received it in
error, please advise the sender immediately by return email and then
delete it from your system. Any unauthorised distribution or copying of
this transmission, or misuse or wrongful disclosure of information
contained in it, is strictly prohibited. Folkestone & Hythe District
Council cannot accept liability for any statements made which are clearly
the sender's own and not expressly made on behalf of the council. All
email to and from the council may be monitored in accordance with the
council's policies. Folkestone & Hythe District Council is registered with
the ICO as a data controller. Our privacy notice at
[1]www.folkestone-hythe.gov.uk/privacy explains how we use and share
personal information and protect your privacy and rights

References

Visible links
1. file:///tmp/www.folkestone-hythe.gov.uk/privacy

Dear Susan Wood,
 
I refer to your application dated 21/10/2024 for an internal review of the
council’s decision on your request under the Freedom of Information Act
2000. Your request for an internal review was as follows:

Dear Folkestone & Hythe District Council,

Please pass this on to the person who conducts Freedom of Information
reviews.

I am writing to request an internal review of Folkestone & Hythe District
Council's handling of my FOI request 'Amount of Councl tax owed'.
(original case 00205905)

I really do not know why, after ammending my request why the amount of
Council Tax owed at the present time, even at the end of the last
financial year.

In considering your request I have looked at case impartially and
reconsidered the relevant factors.

In light of this, I can confirm that I consider the original handling of
the case to be justified. I will address each point in sequence and
explain my rationale as follows.

I would like to clarify that, the following receipt of the original FOI
request, we sent a clarification request on (7/10/2024) to better
understand (The time frame the request relates to, what date you wish the
total amount owed to be based on?). Unfortunately, we did not receive any
response to proceed with processing of the FOI request

In line with FOI guidelines, we are unable to progress with incomplete or
unclear request without the necessary clarification. As such, the FOI
request remains pending until further clarification is provided

Should you require any further information, please do not hesitate to
contact me. If you are not satisfied with the internal review response you
may apply to the [1]Information Commissioner for an independent review at
the following address: [2][email address]
 
Yours sincerely,

Data Protection
Information Governance
Folkestone & Hythe District Council
Civic Centre, Castle Hill Avenue,
Folkestone, Kent, CT20 2QY.
Email: [3][email address]
Website: [4]Home | [5]FOI and Data | [6]Privacy
Follow us on [7]Twitter and [8]Facebook

thread::D_RZPyrWMkq36MzeOEq1cx8::

References

Visible links
1. http://www.ico.org.uk/
2. mailto:[email%20address]
3. mailto:[email%20address]
4. http://www.folkestone-hythe.gov.uk/
5. https://www.folkestone-hythe.gov.uk/your...
6. https://www.folkestone-hythe.gov.uk/priv...
7. http://www.twitter.com/shepwaydc
https://twitter.com/fstonehythedc
8. http://www.facebook.com/shepwaydistrictc...
https://www.facebook.com/FolkestoneandHy...