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Amount and date of service requests by public phoning in issued to street cleansing over last 2 years

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Dear Lancaster City Council,

Can you tell me the number of service requests that were issued to street cleansing division of the council covering the last 2 years. Please include the dates of these being issued also.

Yours faithfully,

S.Brown

info, Lancaster City Council

1 Attachment

Dear Mr Brown,

I write to confirm receipt of your request for information, which was
received on 8th February 2017 and is now being processed under the Freedom
of Information Act 2000. Your request has been given the unique reference
number as stated in the subject header above and you should quote this
reference number in all correspondence. You should receive our response
within 20 working days; this means that you can expect to receive the
requested information by 8th March 2017. If we are unable to deal with
your request within that time limit or the Council does not hold the
information or there is a reason for it to be withheld, we will promptly
advise you in writing.

If you have any queries or concerns then please do not hesitate to contact
me. Please remember to quote the reference number above in any future
communications.

Kind regards,

 

Clay Garland

Information Governance Assistant

Resources; Information Governance

Lancaster City Council

Town Hall, Dalton Square, LA1 1PJ

(: (01524) 582204

8: [1][email address]

 

 

[2]www.lancaster.gov.uk

 

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info, Lancaster City Council

2 Attachments

Dear Mr Brown,

Freedom of Information Request - Ref: FOI 0821

Thank you for your request received on 8th February 2017 in which you
asked for the following information from the City Council:

 

Number of service requests received by public phoning in that were issued
to street cleansing division of the council covering the last 2 years.
Please include the dates of these being issued also.

 

Your request has been handled under the Freedom of Information Act 2000
(FOIA).

 

Response

 

Please find attached a log of all service requests issued to street
cleansing.

 

Please note we do not systematically record how requests are first
received (telephone, email, face-to-face, etc), and as such are unable to
automatically report on this. The above document includes requests made by
all contact methods. In order to narrow down this information to just
requests received by phone, we would have to manually check each record,
and as there are over 9000 records, this would vastly exceed the cost/time
limit (£450/18 hours) as set out by the Freedom of Information
(Appropriate Limits and Fees) Regulations 2004.

 

 

If this response is unsatisfactory to you, please contact this office. For
details of how to appeal a decision we have made, see below.

 

 

How to Appeal

 

Internal Review

If you are not satisfied with this response, you have the right to an
internal review.  The handling of your request will be looked at by
someone who was not responsible for the original case, and they will make
a decision as to whether we answered your request correctly.

 

If you would like to request a review, please write or send an email to
the Council at the following address:

 

Internal Audit & Assurance Manager (Resources)

Lancaster City Council

Town Hall

Dalton Square

Lancaster

LA1 1PJ

 

Email:  [1][Lancaster City Council request email]

 

Information Commissioner’s Office

 

If you remain dissatisfied after an internal review decision, you have the
right to apply to the Information Commissioner’s Office.  The Commissioner
is an independent regulator who has the power to direct us to respond to
your request differently if he considers that we have handled it
incorrectly.

 

You can contact the Information Commissioner’s Office at the following
address:

 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a
national rate number

Website:  [2]https://ico.org.uk/global/contact-us/

 

 

Re-use of Public-Sector Information

 

Some of the information that we provide in response to FOIA requests will
be subject to copyright protection. In most cases the copyright will be
owned by Lancaster City Council. The copyright in other information may be
owned by another person or organisation, as indicated on the information
itself.

 

You are free to use any information supplied for your own non-commercial
research or private study purposes. The information may also be used for
any other purpose allowed by a limitation or exception in copyright law,
such as news reporting. However, any other type of re-use, for example by
publishing the information in analogue or digital form, including on the
internet, will require the permission of the copyright owner.

 

For information where the copyright is owned by Lancaster City Council,
please contact this office if you would like to request permission.

 

For information where the copyright is owned by another person or
organisation you must apply to the copyright owner to obtain their
permission.

 

 

Yours sincerely

 

Clay Garland

Information Governance Assistant

Resources; Information Governance

Lancaster City Council

Town Hall, Dalton Square, LA1 1PJ

(: (01524) 582204

8: [3][email address]

 

 

[4]www.lancaster.gov.uk

 

 

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