Ambulance Incidents

Your request for information may be delayed due to urgent operational
responses to dealing with Public Health priorities. We apologise for any
inconvenience this may cause, we do remain committed to responding to your
request and will respond as soon as we are able. Should our response to
your request breach the statutory timeframe and you remain unhappy with
our response you have the right to complain to the Information
Commissioners Office and you can contact them
here [1]https://ico.org.uk/make-a-complaint/your...

Thank you for your email. This acknowledgement has been triggered
electronically and means that your email has been received by the
Information Governance Department. Your request will be dealt with under
the Freedom of Information Act 2000 and it is our intention to respond to
you within twenty working days.

Please note that the volume of FoI requests received by this Trust now
exceeds available resources and given the need for all Trusts to reduce
corporate expenditure to within those targets set by the Carter Review, no
additional capacity is available to support our increasing workload.
Depending on the complexity and volume of your request, this context may
impact on our ability to respond to your request as soon as we would like.

This email transmission and all attached files contain information
intended for the designated individual or entity to whom it is addressed
and may contain information that is proprietary, privileged and/or exempt
from disclosure under applicable law. If you are not the intended
recipient or an employee or agent responsible for delivering this message
to the intended recipient, you are hereby notified that any dissemination,
distribution, copying, or other use of this email or its attachments is
strictly prohibited. If you have received this email in error, please
notify the sender immediately by replying to this message and please
delete the original message without making any copies.

References

Visible links
1. https://ico.org.uk/make-a-complaint/your...

Dear Mr Evans

Further to your email dated 1st October 2021, please find the Trust's
response below.  Your request has been allocated the following reference:
35888, please could you quote this reference in any future correspondence
with the Trust.

I would like to know the number of ambulance calls dealt with by you over
the period January 2020-present (excluding duplicates eg calls back for
information/updates).

Please include how the calls were dealt with (ie hear and treat, see and
treat, treat and transport etc) and their source (ie 999, 111 etc).

All data for any incidents between 01/01/2020 & 30/09/2021
All All calls
telephone answered All incidents
calls to after being with any
999 or 112, presented patients
Include to transported
cases switchboard to an
transferred on 999 Emergency All
from 111, emergency Department incidents All
HCPs and lines Hear and (ED), with any incidents
fire / (includes All Treat - all All including patients with
police / where incidents incidents incidents incidents transported face-to-face
Date coastguard, someone in the with no with a where the to any response,
even where dialled period. face-to-face face-to-face department facility but no
an incident 112). | resource. response transported other than patients
is not EXCLUDE, to is not an transported.
created. | abandoned specified. Emergency
Excludes - calls, 111, Include Department
Abandoned police, incidents
calls and fire, HCP with
internal and direct non-emergency
calls from dial conveyance to
crews numbers ED.
(not 999).
Jan-20 106384 69495 77269 5629 71640 43417 2811 25412
Feb-20 101579 67169 70818 5134 65684 39591 2626 23467
Mar-20 112624 80409 75115 6369 68746 36843 2309 29594
Apr-20 92651 60867 69589 4929 64660 30122 2965 31573
May-20 89993 59214 72208 5289 66919 35829 3632 27458
Jun-20 89520 59319 70972 5550 65422 37285 3720 24417
Jul-20 96918 64029 75431 6085 69346 41468 2897 24981
Aug-20 104368 69415 77498 6398 71100 42679 2662 25759
Sep-20 99693 66509 74804 6424 68380 41295 2502 24583
Oct-20 107027 72037 77709 6982 70727 43085 2610 25032
Nov-20 96864 63234 74991 7051 67940 40730 2602 24608
Dec-20 114834 73894 82784 9085 73699 42540 2512 28647
Jan-21 117139 77350 83731 9423 74308 40461 3068 30779
Feb-21 87957 57494 70564 6899 63665 37220 2829 23616
Mar-21 98706 63854 78587 7900 70687 42869 2699 25119
Apr-21 101991 66700 78670 8056 70614 42896 2626 25092
May-21 117183 77838 83062 8197 74865 45179 2967 26719
Jun-21 123513 86077 80384 8147 72237 43756 2756 25725
Jul-21 131579 95941 82081 8321 73760 44329 2626 26805
Aug-21 129580 93152 77654 7499 70155 42359 2376 25420
Sep-21 132042 97418 74070 7338 66732 39928 2315 24489
Grand 2252145 1521415 1607991 146705 1461286 853881 58110 549295
Total

I am obliged to advise you that if you are dissatisfied with the Trust’s
response to your request you have a right to complain to the Trust and
should set out your concerns to the Freedom of Information Officer, EEAST,
Hospital Approach, Broomfield, Chelmsford, Essex, CM1 7WS or by email to
[1][East of England Ambulance Service NHS Trust request email]. If you remain dissatisfied following this, you have
a right under Section 50 of the FOIA to seek a determination from the
Information Commissioner on whether the Act has been properly applied by
the Trust. For more information, please see [2]www.ico.gov.uk/

Under the Accessible Information Standard the Trust is required to ask our
FoI applicants equality and diversity questions. You are under no
obligation; however we would be grateful if you could complete the form
attached and email this back to us.

Please do not hesitate to contact me should you require any further
information.

Kind regards

FoI Officer

East of England Ambulance Service NHS Trust

Please note our new email address: [East of England Ambulance Service NHS Trust request email]

show quoted sections