Allowing Service Users & The general public by Audio or video source to record calls With your Permission or covertly between them and your staff.

Andrew Peacher made this Freedom of Information request to Antrim and Newtownabbey District Council

This request has been closed to new correspondence. Contact us if you think it should be reopened.

Response to this request is long overdue. By law, under all circumstances, Antrim and Newtownabbey District Council should have responded by now (details). You can complain by requesting an internal review.

Dear Antrim and Newtownabbey District Council,

This is a survey purely to establish the publics freedom to record privately the organizations policy and advise on the subject

and your employees understanding of the laws in public office and with in business.

Perhaps we could work with you to help develop the model that the rest of the country follows?

Some local authorities have policies that breach criminal law "Service users should understand that Judges are highly unlikely

to accept covert recordings as evidence in court." is clearly wrong and there are many cases of judges ruling the opposite, though

the normal protocol would be that a recording is transcribed and if there is dispute a copy of the recording provided.

Heres a general link of the laws involved in the uk.

http://www.freedomtalkradio.co.uk/uk-sur...

1 Do you have any guidance or policy for the public or service users to record calls when they speak to your staff

or call centres Do you Inform Users they can record. If the answer is no what is the reason for this please.

2 What do you do and what is your policy when a serious complaint against a staff member is made when a person complains about wrong doing

and has evidence of foul play in your orginization will you accept covertly or permission based Audio or video evidence in the case.

Do you Fully investigate under public interest laws and take note of any criminal charges.

if the answer is no why not.

3 Are your staff the majority of them who answer public calls or when meeting a member of public are staff aware of the policies

and the laws ref telephone recordings using the relevant laws laid down by legistlation. if the answer is no why not.

4 If you have no policy advice or framework for the above will you develop a policy etc.

Will you encourage the public to record a 2 way conversation if the answer is no why not.

5 What are your orginizations views on charging the public in foi requests and data protection and subject access requests should their

information request be free.

what happens in a situation a benefit claimant or non waged person needs information what do you do to help them or someone who has no spare income.

is it fair if the public record you then they should charge you for a copy of the recording or video the same fee you charge them.
Any tips and comments will help the public understand the uks public servants and business policies ref this subject.

I have looked for 4 weeks and cannot find this information in the public domain or the www please do point me to your policies

regarding the above.

you are welcome to messsage me from the above link should you want to be a whistleblower or have issues with publishing any of this content

and of course we can leave you as a anonmous reply should you wish but remember the principles of being in public office.

The Public need to record all calls too many lies now its time for honesty.

Your comments please

Yours faithfully,

Andrew Peacher

FOI Requests, Antrim and Newtownabbey District Council

1 Attachment

Dear Mr Peacher

Ref: 2018/10/001

Thank you for your email requesting information. Your request will be treated in accordance with the Freedom of Information Act. Please see attached Privacy Notice with regard to our processing of your personal data.

We will aim to provide you with a response on or before 30 October 2018.

In the meantime, if you have any further queries, please do not hesitate to contact me.

Kind Regards,

Helen Leung
Information Governance Assistant

show quoted sections

FOI Requests, Antrim and Newtownabbey District Council

3 Attachments

Dear Mr Peacher

 

Council Response – 2018/10/001

 

Thank you for your Freedom of Information request. Please find responses
to your questions in the attached table. We trust that this resolves your
request.  However, if you are dissatisfied with the way in which we have
handled your request for information you may request an internal review by
contacting:

 

Liz Johnston

Head of Governance

Antrim and Newtownabbey Borough Council

Antrim Civic Centre

50 Stiles Way

BT41 2UB 

 

Email: [1][email address]

 

If after the internal review is completed you remain dissatisfied you may
appeal to the Information Commissioner by contacting:

 

Information Commissioner’s Office

3rd Floor

14 Cromac Place

Belfast

BT7 2JB

 

If I can be of further assistance, please do not hesitate to contact me.

 

Regards

 

Greer Ferguson

 

Information Governance Assistant

 

 

FOI Requests​
[2]Antrim Civic Centre, 50 Stiles way, [5]Antrim and Newtownabbey Borough
Antrim.  BT41 2UB Council
T:  [3]028 9446 3113
E:  [4][Antrim and Newtownabbey District Council request email]
[6]FacebookTwitter
This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please notify the sender
immediately by email and delete this email from your system. Any opinions
expressed in the email message you have received are those of the
individual and not necessarily of Antrim and Newtownabbey Borough Council.
The Council reserves the right to monitor all inbound and outbound email
for security/audit purposes. All personal data will be processed in
accordance with current data protection legislation – for more information
see our website www.antrimandnewtownabbey.gov.uk/gdpr.  This email message
and any attachments has been scanned for the presence of computer viruses.
However, Antrim and Newtownabbey Borough Council does not guarantee these
messages are virus free and accepts no liability for any damage sustained
as a result of computer viruses. It is the recipient's responsibility to
ensure that their system is virus-free. Unless expressly stated in the
body of the text of the email, this email is not intended to form a
binding contract.

References

Visible links
1. mailto:[email address]
2. http://www.antrimandnewtownabbey.gov.uk/
3. file:///tmp/tel:028%209446%203113
4. mailto:[Antrim and Newtownabbey District Council request email]
5. Antrim and Newtownabbey Borough Council
http://www.antrimandnewtownabbey.gov.uk/
6. file:///tmp/foiextract20181017-785-10j8qub#map_4ecaa801-bdf8-4e3b-b182-6b974238d9e3

Dear Antrim and Newtownabbey District Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Antrim and Newtownabbey District Council's handling of my FOI request 'Allowing Service Users & The general public by Audio or video source to record calls With your Permission or covertly between them and your staff.'.

Over 4000 foi requests has been answered mostly in full some in part you clearly wanted to make this go away be aware customers are recording you daily we are here to allow them to know your understanding your policies please reconsider request or we will publish as it is and send to voters and councillors in the area as well as social media groups i find it rude to just put down any answer.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/a...

Yours faithfully,

Andrew Peacher

FOI Requests, Antrim and Newtownabbey District Council

2 Attachments

Dear Mr Peacher

Ref: 2018/

Thank you for your email requesting a 1st stage review of the information
provided to you in response to your FOI request.

Your request for an internal review will be treated in accordance with the
Freedom of Information Act and will be dealt with by Liz Johnston, Head of
Governance.

We aim to provide a response on or before 08 November 2018.

If I can be of further assistance, please do not hesitate to contact me.

Regards
Janet Moreland
Information Governance Assistant

FOI Requests​
[1]Antrim Civic Centre, 50 Stiles way, [4]Antrim and Newtownabbey Borough
Antrim.  BT41 2UB Council
T:  [2]028 9446 3113
E:  [3][Antrim and Newtownabbey District Council request email]
[5]FacebookTwitter
This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please notify the sender
immediately by email and delete this email from your system. Any opinions
expressed in the email message you have received are those of the
individual and not necessarily of Antrim and Newtownabbey Borough Council.
The Council reserves the right to monitor all inbound and outbound email
for security/audit purposes. All personal data will be processed in
accordance with current data protection legislation – for more information
see our website www.antrimandnewtownabbey.gov.uk/gdpr.  This email message
and any attachments has been scanned for the presence of computer viruses.
However, Antrim and Newtownabbey Borough Council does not guarantee these
messages are virus free and accepts no liability for any damage sustained
as a result of computer viruses. It is the recipient's responsibility to
ensure that their system is virus-free. Unless expressly stated in the
body of the text of the email, this email is not intended to form a
binding contract.

show quoted sections

Dear FOI Requests,

Please simply answer the questions here they are again in a easy format.

The public has a right to record not publish your staff and other public servants are not understanding this.

1) Are Service Users clients customers the general public allowed to audio-visually record meeting and calls with your staff? If so, do they require permission or are they permitted to do so covertly? For eg with staff social workers police etc.

2) Do you have any guidance or policy for the public or service users to record calls when they speak to your staff

3) What is your organisations protocol understanding on using the Dransfield vexastious ruling and how many times has it been used have any one said the ruling or your reply was not fair how many people got a appeal overturned in their favour when dransfield was used incorrectly. .

4) Do you Inform Users they can record. If the answer is no what is the reason for this please if so do send me a copy.

5) Are service users made aware of their right to record the encounter, if they choose to do so? Is this reflected in you policy document on the matter?

6) Does your organisation have an “Unacceptable Behaviour” policy? If so, please can you provide me with a copy? Regarding court staff the public or the court itself.

7) If such a policy contains points of objectionable behaviour such as telephones calls being recorded by the caller due to them being not necessary or unwanted or needed, and furthermore the staff members may feel threatened or apprehensive, are you aware that denying users the right to record calls goes against the current UK laws.

8) Are your policies and procedures compliant with the public right to audio-visually record encounters with your staff, without their consent? If not, will you provide appropriate training for your staff so they are fully informed of the Public right to record? If so what law guides you a link or copy please.

9) What is our organisations current charging policy for Freedom of Information requests (FOI) or Subject Access Requests (SAR)? If charges are applied are concessions available for those on low income or students?

10) What is your organisations complaints policy? Please can you forward me a copy? Does your complaints procedure permit service users evidence such as covert call recordings to form part of the investigation?

http://www.freedomtalkradio.co.uk/uk-sur...

Yours sincerely,

Andrew Peacher

FOI Requests, Antrim and Newtownabbey District Council

2 Attachments

FOI Requests​
[1]Antrim Civic Centre, 50 Stiles way, [4]Antrim and Newtownabbey Borough
Antrim.  BT41 2UB Council
T:  [2]028 9446 3113
E:  [3][Antrim and Newtownabbey District Council request email]
[5]FacebookTwitter
This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please notify the sender
immediately by email and delete this email from your system. Any opinions
expressed in the email message you have received are those of the
individual and not necessarily of Antrim and Newtownabbey Borough Council.
The Council reserves the right to monitor all inbound and outbound email
for security/audit purposes. All personal data will be processed in
accordance with current data protection legislation – for more information
see our website www.antrimandnewtownabbey.gov.uk/gdpr.  This email message
and any attachments has been scanned for the presence of computer viruses.
However, Antrim and Newtownabbey Borough Council does not guarantee these
messages are virus free and accepts no liability for any damage sustained
as a result of computer viruses. It is the recipient's responsibility to
ensure that their system is virus-free. Unless expressly stated in the
body of the text of the email, this email is not intended to form a
binding contract.

show quoted sections

FOI Requests, Antrim and Newtownabbey District Council

2 Attachments

REMINDER

Dear Mr Peacher

RE: FOI 2018/10/001

We have not as yet received a response to our request for clarification
(see below).

Please note that we cannot progress your request until clarification is
received.

Kind regards

Greer

FOI Requests​
[1]Antrim Civic Centre, 50 Stiles way, [4]Antrim and Newtownabbey Borough
Antrim.  BT41 2UB Council
T:  [2]028 9446 3113
E:  [3][Antrim and Newtownabbey District Council request email]
[5]FacebookTwitter
This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please notify the sender
immediately by email and delete this email from your system. Any opinions
expressed in the email message you have received are those of the
individual and not necessarily of Antrim and Newtownabbey Borough Council.
The Council reserves the right to monitor all inbound and outbound email
for security/audit purposes. All personal data will be processed in
accordance with current data protection legislation – for more information
see our website www.antrimandnewtownabbey.gov.uk/gdpr.  This email message
and any attachments has been scanned for the presence of computer viruses.
However, Antrim and Newtownabbey Borough Council does not guarantee these
messages are virus free and accepts no liability for any damage sustained
as a result of computer viruses. It is the recipient's responsibility to
ensure that their system is virus-free. Unless expressly stated in the
body of the text of the email, this email is not intended to form a
binding contract.

show quoted sections