Dear Information Rights Team,

Please can you disclose:

i) How much money was recovered by the Post Office from SPMs for alleged losses in their branch accounts, per month, between December 2019 and December 2022?

ii) How much money representing alleged shortfalls in branch accounts has been written off by the Post Office, per month, between December 2019 and the present?

iii) What is the current total figure of unreconciled shortfalls which remain in dispute between the Post Office and its SPMs which has yet to be repaid or written off?

Yours sincerely,
Eleanor Shaikh

information.rights@postoffice.co.uk, Post Office Limited

Our ref: FOI2024/01324

Dear Eleanor Shaikh,

Thank you for your request for information which was received on 3rd
October. Your request is being considered under the terms of the Freedom
of Information Act 2000.

The Act requires that a response must be given promptly, and in any event
within 20 working days. We will therefore reply at the latest by 31st
October.

Please remember to quote the reference number above in any future
communications.

Regards,

Data Protection and Information Rights Team

100 Wood Street,

London,

EC2V 7ER

information.rights@postoffice.co.uk, Post Office Limited

1 Attachment

Dear Eleanor Shaikh,

Please find the response attached relating to your Freedom of Information
request.

Regards,

Data Protection and Information Rights Team

100 Wood Street,

London,

EC2V 7ER