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All phone lines

Keith Dave made this Freedom of Information request to HM Revenue and Customs

We're waiting for Keith Dave to read a recent response and update the status.

Keith Dave
Delivered

Dear HM Revenue and Customs,

I would like to request a list of all phone lines and associated phone numbers operated by HMRC.

This should be in a list format and should include all lines which HMRC operates. As stated in previous FOI responses, HMRC operates over 300 different phone lines.

Please do not direct me to the gov.uk website, as I wish to have a list of all numbers, along with the relevant dept of each number. Many of these I know are in existence, yet are not commonly found on the GOV.UK website (for example, PD1 or the HMRC Severe Weather Helpline).

Yours faithfully,

Keith Dave

Link to this Report
Information Rights Unit, HM Revenue and Customs

Our ref: FOI2024/58775

Dear Keith Dave,

Thank you for your request, which was received on 13 May.

Please remember to quote the reference number above if you need to contact
us about this request again.

We aim to respond to all freedom of information requests within 20 working
days. We will either send you the information you have asked for or let
you know why we can't.

If we can't reply by 11 June 2024, we will write to let you know the
reason and when you can expect a response.

Yours sincerely

HMRC Information Rights Unit

Link to this Report
Information Rights Unit, HM Revenue and Customs

2 Attachments

Dear Keith Dave,

We are writing in response to your request for information, received 13
May.

Yours sincerely,

HMRC Information Rights Unit

Link to this Report
Keith Dave
Delivered

Dear Information Rights Unit,

Thank you for your response.

I would like a full abbreviations list to accompany the attached list of numbers.

For example, “BAU - CCS 1 Pilot 1”, I don’t know what that means.

Either send an abbreviations list or please explain what each number is for.

Yours sincerely,

Keith Dave

Link to this Report
Information Rights Unit, HM Revenue and Customs

Our ref: FOI2024/72134

Dear Keith Dave,

Thank you for your request, which was received on 3 June.

Please remember to quote the reference number above if you need to contact
us about this request again.

We aim to respond to all freedom of information requests within 20 working
days. We will either send you the information you have asked for or let
you know why we can't.

If we can't reply by 3 July 2024, we will write to let you know the reason
and when you can expect a response.

Yours sincerely

HMRC Information Rights Unit

Link to this Report
Information Rights Unit, HM Revenue and Customs

2 Attachments

Dear Keith Dave,

We are writing in response to your request for information, received 5
June.

Yours sincerely,

HMRC Information Rights Unit

Link to this Report
We don't know whether the most recent response to this request contains information or not – if you are Keith Dave please sign in and let everyone know.