Algorithmic Bias!

Response to this request is delayed. By law, Department of Health and Social Care should normally have responded promptly and by (details)

Dear Department of Health and Social Care,

If an algorithm/risk assessment instrument has been applied more than 12 month previous and is out of time for a complaint via the NHS Complaints procedure or Ombudsman, but the algorithm/risk assessment instrument has caused present state Algorithmic Bias, then who is responsible for any complaint when the complaint period has passed?

Yours faithfully,

Mr Clark

Department of Health and Social Care

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References

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Department of Health and Social Care

1 Attachment

Dear Mr Clark,

Please find attached the Department of Health and Social Care's response
to your recent FOI request (our ref: FOI-1201663  ) 

Yours sincerely,

 Dorothy Crowe 

Freedom of Information team
Department of Health and Social Care

show quoted sections

Dear Department of Health and Social Care,

The information you have provided does not appear to cover the invention of actuarial risk assessment instruments and the prediction of futures, neither does the information you have linked evidence the rights that one would have where an instrument is used but is being applied after the 12 month complaints period to create a present state presentation that would not be within the time constraints of the complaint policy that you have linked.

The policy linked appears out of date in consideration that instruments have been introduced by the Department of Health (Best Practice in Managing Risk) that can be used to determine future and past risks, and in instances where an assessment has been determined that is over 12 months old, then the ability to complain is constrained by the policy that determines that complaints should normally be made within 12 months of an incident or of the matter coming to your attention. If an employee for instance who used these tools to make an assessment has left for whatever reasons then whilst their conclusions would be deemed as being applicable it's not possible to complete a fair investigation so the negative consequences of the tools supporting best practice becomes a detriment and does not support best practice. And instances where these tools have been administered in error then there appears to be a lack of insight into who has the appropriate understanding to identify potential prejudice, bias and error.

Making a complaint
Complaints should normally be made within 12 months of an incident or of the matter coming to your attention.

This time limit can be extended provided you have good reasons for not making the complaint sooner and it's possible to complete a fair investigation.

Yours faithfully,

Mr Clark

FreedomofInformation, Department of Health and Social Care

Dear Mr Clark,

Thank you for your email.

The Department has received your request for an internal review of FOI-1201663, and will aim to reply within 20 working days.

Yours sincerely

Dorothy Crowe
FOI Team

show quoted sections

Department of Health and Social Care

This is an acknowledgement - please do not reply to this email.
Where a reply is appropriate, we aim to send one within 18 working days,
or 20 working days if your query is a Freedom of Information request or
complaint.

If your enquiry is about a medical matter, please contact NHS 111 or visit
the [1]NHS website, or contact your GP surgery.

You can find general health information on [2]GOV.UK, which includes the
Department’s [3]About Us section.

The Department of Health and Social Care does not process complaints about
the NHS or social services. If you wish to make a complaint about a
healthcare professional, an NHS organisation or a social care provider,
please visit the [4]Complaints Procedure page on GOV.UK.

If you have contacted the Department about a current health or social care
campaign, please visit [5]GOV.UK where a response may have been published.

You can find out more about the Department’s commitments from our
[6]Personal Information Charter.

This e-mail and any attachments is intended only for the attention of the
addressee(s). Its unauthorised use, disclosure, storage or copying is not
permitted. If you are not the intended recipient, please destroy all
copies and inform the sender by return e-mail. Any views expressed in this
message are not necessarily those of the Department of Health and Social
Care. Please note: Incoming and outgoing email messages are routinely
monitored for compliance with our policy on the use of electronic
communications.

References

Visible links
1. http://www.nhs.uk/
2. https://www.gov.uk/government/organisati...
3. https://www.gov.uk/government/organisati...
4. https://www.gov.uk/government/organisati...
5. https://www.gov.uk/government/announceme...
6. https://www.gov.uk/government/organisati...