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Air conditon in buses

Roth made this Freedom of Information request to Transport for London

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Dear Transport for London,
Are the buses in hakney 253 and 254 air conditioned and if so why is the air condition never on?
Many thanks

Yours faithfully,
C Roth

FOI, Transport for London

Dear C Roth

Thank you for your email. We have passed your enquiry to our Customer Experience team who will be best placed to assist you. They will contact you directly in due course.

Yours sincerely
FOI Case Management Team
Transport for London

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Customerservice, Transport for London

[1]Transport for London
for London
Ref: 13555298

26 June

Dear Customer

Thank you for your email of 25 June about the air conditioning on route
253 and 254

I’m sorry you’ve experienced uncomfortably warm temperatures on board the
253 and 254 bus.

We have installed state-of-the-art air cooling systems on some of our
buses, including all New Buses for London. This system works by cooling
air and circulating it around the upper deck of the bus.

On particularly warm days, when the air outside is warmer than inside, our
air cooling systems are more effective with the windows closed.

We have not fitted any of our buses with air conditioning systems. This is
because ‘air-con’ units use extra fuel, which would make our buses less
environmentally friendly.

I've made, Arriva the bus operator that runs this route for us, aware of
your comments. They will investigate the issue and check the cooling
system on board the bus for any faults. Any problems will be rectified to
ensure that the conditions on board are comfortable for customers.

Thanks again for contacting us. If there is anything else we can help you
with, please reply to this email Alternatively, you can call us on 0343
222 1234 and we’ll be happy to help you.

Kind regards

Farhana Patel
Customer Service Adviser
Transport for London Customer Services

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