We don't know whether the most recent response to this request contains information or not – if you are Roth please sign in and let everyone know.

Air conditon in buses

Roth made this Freedom of Information request to Transport for London

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

We're waiting for Roth to read recent responses and update the status.

Dear Transport for London,
Are the buses in hakney 253 and 254 air conditioned and if so why is the air condition never on?
Many thanks

Yours faithfully,
C Roth

FOI, Transport for London

Dear C Roth

Thank you for your email. We have passed your enquiry to our Customer Experience team who will be best placed to assist you. They will contact you directly in due course.

Yours sincerely
FOI Case Management Team
Transport for London

show quoted sections

Customerservice, Transport for London

[1]Transport for London
Transport
for London
Ref: 13555298

26 June

Dear Customer

Thank you for your email of 25 June about the air conditioning on route
253 and 254

I’m sorry you’ve experienced uncomfortably warm temperatures on board the
253 and 254 bus.

We have installed state-of-the-art air cooling systems on some of our
buses, including all New Buses for London. This system works by cooling
air and circulating it around the upper deck of the bus.

On particularly warm days, when the air outside is warmer than inside, our
air cooling systems are more effective with the windows closed.

We have not fitted any of our buses with air conditioning systems. This is
because ‘air-con’ units use extra fuel, which would make our buses less
environmentally friendly.

I've made, Arriva the bus operator that runs this route for us, aware of
your comments. They will investigate the issue and check the cooling
system on board the bus for any faults. Any problems will be rectified to
ensure that the conditions on board are comfortable for customers.

Thanks again for contacting us. If there is anything else we can help you
with, please reply to this email Alternatively, you can call us on 0343
222 1234 and we’ll be happy to help you.

Kind regards

Farhana Patel
Customer Service Adviser
Transport for London Customer Services

If you wish to reply directly to this email, please click on the reply
button on your toolbar. Please do not alter or delete the subject line as
this may result in a delay responding to your email.
We aim to reply to all emails within ten working days.
[2]Mayor of London - Every Journey Matters
Transport for London (TfL) will use the personal information submitted on
this form to process your feedback and provide you with the information or
services you have requested. We may need to share your information with
our service providers, associated organisations and agents for these
purposes. For further information please see our Privacy Policy.

show quoted sections

 

References

Visible links
2. http://www.tfl.gov.uk/
3. http://www.tfl.gov.uk/corporate/about-tfl/

 

[1]Transport for London

Dear C Roth,

 

Thank you for your recent contact with our customer services team about
reference number 13555298. We’d like to invite you to take part in a
survey.

 

It will only take a couple of minutes to complete and your response will
be used to help improve our service.

[2]Start Short Survey

Your feedback is important to us and in some cases we may respond to your
comments and questions.

 

Thank you for participating.

 

Please note this email inbox does not accept replies.

 

To opt out of all TFL emails from ServiceTick click [3]here.

References

Visible links
2. https://secure.servicetick.com/SurveyPor...
3. [email address]
mailto:[email address]?subject=Opt-Out Request (Transport for London)&body=Dear Transport for London,%0D%0DI no longer wish to be contacted on the following email address: [FOI #584868 email]. My Case Reference number is 13555298.%0D%0DPlease remove these details for the purposes of marketing. Thank you.

We don't know whether the most recent response to this request contains information or not – if you are Roth please sign in and let everyone know.