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The information governance team

Dear Anastasia

Thank you for your recent FOI request.  Please find below our response.

1) What is the value of spend on temporary staff from recruitment agencies
by North Yorkshire County Council in 2015 - 2016?
Please ensure a gross spend value is detailed and include all spend
associated to any contract let for the management/provision of temporary
staff by a contracted provider (whether Vendor neutral or Master vendor)

All agency staff are provided through Matrix SCM Neutral Vendor – Spend
2015/16 was £311,541

2) If you have a Framework in place for the provision of temporary staff,
please tell me:
a. The titles and content of the relevant frameworks b. Who is on the
current frameworks c. The start and end dates of the frameworks d. Any
possible extension periods to the frameworks e. The name and contact email
of person responsible for the frameworks.
f. The current performance of suppliers that are on the framework against
their agreed KPIs.

Via YPO (Yorkshire Purchasing Organisation) and ESPO (Eastern Shires
Purchasing Organisation) we procured our agency provider neutral vendor
service through the national frame work: Mstar

Provider: Matrix SCM

Start Date: November 2014

End Date:  November 2016

Extension: possible to November 2018

NYCC’s Responsible Contact: Sarah France-Gorton Principal Adviser
Resourcing Solutions  [1][email address]

NYCC’s supplier matrix meets the agreed KPI’s the standards for which are:
 

• Website (portal) availability time: 99.7%
• Weekly Sponsor/Account Management calls, Quarterly Full
Account/Performance Reviews – routinely take place.
• Fulfilment rate –standard vacancies: 98%  & hard to fill vacancies:
90%
• Customer enquiries/response times:

 

Contact Response Times Resolution Times
90% of enquiries answered within
24 hours
Customer
enquiries by 95% of calls answered prior 95% of enquiries answered within
telephone to voicemail 48 hours

100% of enquiries answered within
5 days
90% of emails answered 90% of enquiries answered within
within 30 minutes 24 hours
Customer
enquiries by 95% of emails answered 95% of enquiries answered within
email within 1 hour 48 hours

99% of emails answered 100% of enquiries answered within
within 2 hours 5 days

 

3) Please can you attach a copy of the framework agreement of the supply
of agency/temporary staff between North Yorkshire County Council and the
parties/organisations it was let to.

We procure services via the MSTAR framework available nationally. The
details are published on the Eastern Shires Procurement Organisation
(ESPO) website -
[2]https://www.espo.org/Frameworks/Professi...

Award notice also attached together with the contract used when calling
off this framework.

4) If you have a managed service provider (MSP) in place for the provision
of temporary agency staff, please provide the following;

 

a. How was the contract to manage/provide the supply of agency/temporary
staff let?

NYCC’s neutral vendor contract was procured by directly awarding from the
national framework Mstar, which was procured by ESPO in partnership with
YPO.

b. Who was the contract to manage/provide the supply of agency/temporary
staff let to?  

Matrix SCM

c. When was the contract to manage/provide the supply of temporary/agency
staff to North Yorkshire County Council let?  

November 2014

d. When did the contract to manage / provide the supply of temporary /
agency staff commence, how long does it run for and what is the end date?

November 2014 to November 2016 with option to extend a further two years,
to November 2018.

5) If you have an MSP in place, Please can you attach a copy of the
contract for the management/provision of the supply of agency/temporary
staff between North Yorkshire County Council and the party/organisation
the contract was let to

A copy of the standard contract used when commissioning service from Mstar
is attached.

 

Kind regards

Nicola Jefferson

 

_______________________________________

Nicola Jefferson, Leadership Support Officer / PA to Justine Brooksbank

 

North Yorkshire County Council, County Hall, Northallerton, DL7 8AD

 

[3]http://nyccintranet/sites/default/files/...

 

 

 

 

 

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