Adzuna's Find-A-Job technology: Jobcentre Work 'Coach' user account access and social security entitlement, disallowance and sanctions

Frank Zola made this Freedom of Information request to Department for Work and Pensions

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Department for Work and Pensions,

What type of access will DWP and Jobcentre Work 'Coaches' have to the individual benefit claimant's account for the new 'Find A Job' (FAJ) service? Will benefit claimants be expected to register with FAJ and if they do not they could be issued with a Jobseeker Direction to register a new FAJ account, create a personal profile and upload their CV(s)
onto FAJ?

The current Universal Jobmatch (UJ) site that FAJ replaces requires account user consent/permission to allow DWP and Jobcentre Work Coaches to access individual's account's. For UJ benefit claimants can be mandated to register a new UJ account, create a personal profile, upload their CV(s) and apply for jobs through it as part of a Universal Credit (UC) requirement to spend 35 hours per week of Job searching. (UC entitlement conditions)

In your press release of 20/4/18 concerning FAJ, you suggest that FAJ is just a name change for UJ, does this mean that all the associated benefit entitlement conditions and risks of benefit sanctions will apply equally to FAJ as they can do with UJ?

"Universal Jobmatch is to be re-named ‘Find a Job’...
A more powerful search using Adzuna’s technology will match jobseekers to employers’ available roles quickly and effectively"

As the new FAJ service is to be run with Adzuna technology it cannot be possible that going from UJ to FAJ is nothing more than a 'name change'.

Adzuna Job Search, Job Board and Labour Market Data Solution
Adhunter Limited (ADzuna)

Yours faithfully,

Frank Zola

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
Should you have any further queries in connection with this request do
please contact us.
For further information on the Freedom of Information Act within DWP
please click on the link below.

show quoted sections


Visible links

DWP Strategy Freedom of Information, Department for Work and Pensions

Thank you for your Freedom of Information request.

You can expect a reply by 21st May 2018 unless I need to come back to you to clarify your request or the balance of the public interest test needs to be considered.

If you have any queries about this letter please contact me quoting the reference number above.

Yours sincerely

DWP Strategy FoI Team

Your right to complain under the Freedom of Information Act

If you are not happy with this response you may request an internal review by e-mailing [DWP request email] or by writing to DWP, Central FoI Team,
Caxton House, Tothill Street, SW1H 9NA. Any review request should be submitted within two months of the date of this letter. Please remember to quote the reference number above in any future communications.

If you are not content with the outcome of the internal review you may apply directly to the Information Commissioner’s Office for a decision. Generally the Commissioner cannot make a decision unless you have exhausted our own complaints procedure. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF or telephone 0303 123 1113 or 01625 545745

show quoted sections

Operations FOI Requests, Department for Work and Pensions

11 Attachments

Mr Zola
Please see copy of your FoI request attached

show quoted sections

Frank Zola left an annotation ()

Brief analysis and comments on these 'Find a job' disclosures

DWP ‘Find a job’ is mandatory for claimants?
“DWP staff will not have access to view jobseeker accounts, CVs or activity/application history”

Frank Zola left an annotation ()

DWP says:

"Claimants cannot be mandated to use the Find a Job website specifically.” [1] and “The recorded information we hold that supports this is contained in” FOI disclosure 2046 [2] of 15/5/18 as discussed in ”‘DWP ‘Find a job’ is mandatory for claimants?‘ [3]
Key words: “specifically” and “use”




Frank Zola left an annotation ()

DWP Minister: “Use of the Find a job website is not compulsory for claimants of Jobseeker’s Allowance (JSA) or Universal Credit (UC)”

Frank Zola left an annotation ()

2018 stats for dwp access to FAJ jobseeker accounts:

- Aug: 458
- Sep: 282
- Oct: 338
- Nov: 279
- Dec: 196

"With regards the above access statistics, please state for each 2018 month Aug, Sep, Oct, Nov and Dec how many "individual jobseeker accounts" the DWP accessed for "technical service support" to assist "jobseekers who may be experiencing technical difficulties with their account?" And any statistics held that explain what DWP arranged such access not in relation to " technical service support" per your foi rely 3226
Discussion at