Advocacy Support

Jacqui Prentice made this Freedom of Information request to Reading Borough Council Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was successful.

Jacqui Prentice
Delivered

Dear Reading Borough Council,

LGSCO complaint # 23 002 560 (found here: https://www.lgo.org.uk/decisions/childre... ) states the following "agreed action" at paragraph 29:

" I also recommended that within three months the Council;

• reviews the availability of advocates in the local area so it can provide accurate information to complainants, and

• ensure that where complainants are expressing difficulties in engaging with the
complaints process that the Council takes prompt action to resolve the situation
in accordance with the statutory guidance.

Please provide all copies of the reviews that were carried out and clarification of which advocacy providers have been added post including date to either RBC/BFfC and / or local offer website.

Yours faithfully,

Jacqui Prentice

Link to this Report
FOI, CRT, Reading Borough Council

Thank you for your e-mail/request.

We will log your request into our system and you will receive an
acknowledgement mail with a reference number for your request. Setting out
the response time and date.

For future reference on the Reading Borough Council Website we have a
publication log where you can search responses to previous FOI's that may
provide you the information that you require and allow you access to log
any future requests should you prefer. Freedom
of Information Request - Reading MyAccount

If your experiencing issues accessing the system through our website,
please contact us by this e-mail address and we will endeavour to assist
you.
If you are requesting an update regarding a request you have sent in
previously, we will reply to your e-mail shortly.
Kind regards
Customer Relations Team
Legal & Democratic Services | Information Governance and Compliance

Reading Borough Council
Civic Offices
Bridge Street
Reading
RG1 2LU

0118 937 937 2905

Website | Facebook | Twitter | YouTube | Instagram | LinkedIn

Link to this Report
FOI, Reading Borough Council

Dear Jacqui,

 

Thank you for your request for information under the provisions of the
Freedom of Information Act (2000). In accordance with the Act, you can
expect to receive a formal written response to your enquiry by the 7th of
October 2024, 20 working days from today’s date.

[ ref:a2WP2000003M4KzMAK;1142a10854eeff12dd1b074ea187f04d:ref ]

Link to this Report
FOI, Reading Borough Council

1 Attachment

Dear Jacqui,

Please find our response to your Freedom of Information Request
FOI/145284/2024 attached/below:

Attached are copies of email communications with advocacy providers.

One provider responded to say they do not offer services in Reading.

Following a Google search of the local area, the following
information/providers were added.

Parents/carers/others: We do not offer free advocacy to anyone other than
children and young people we are working with. However, we want you to
feel supported and have listed organisations below which may be able to
offer you support with your complaint or signpost you to others who can.

Local organisations

Citizens’ Advice Reading

Reading Voluntary Action

Reading IASS (Information, Advice and Support Service for parent carers of
children and young people with SEND)

Reading Family Information Service

The email below is a link to the updated website:

[1]https://brighterfuturesforchildren.org/a...

Kind Regards,

Customer Relations Team

Reading Borough Council

[ ref:a2WP2000003M4KzMAK;7a0f2b7a35145c66af7610a17c8d119d:ref ]

References

Visible links
1. https://brighterfuturesforchildren.org/a...

Link to this Report