Dear Enfield Council,

First of all, please accept my apologies for referring to the council as 'muppets' in a recent comment. I was reeling from the discovery that the council has spent £1.7 million on a new software system which - as far as I've been able to determine - isn't live anywhere. It was a shock, but I shouldn't have called you muppets, for which I apologise.

I have a few follow-on questions:

Q1: Could you provide a copy of the business case for moving to OLM Eclipse? For the avoidance of doubt, I'm really interested in how the council decided that £1.7 million over 5 years was a reasonable price to pay, so any detail on market pricing comparisons would be appreciated
Q2: Please provide a copy of the project plan for the project - I don't have a copy of Microsoft Project, so if this could be in pdf format that would be really appreciated.
Q3: How many years of live running will we get for our £1.7 million? Presumably it will take some time to implement, which will eat into the 5 year contract. Or do we only start to pay when it's live? Could you clarify?
Q4: If we decide to keep it longer than 5 years, how much will it cost in year 6?
Q5: Will this system be configured to match Enfield's business processes, or is it 'one size fits all'?
Q6: Which councils provided reference sites for this system?

Yours faithfully,

Mark Proctor

complaintsandinformation, Enfield Council

Thank you for your email.

We will respond as soon as possible.

Regards,

Complaints and Access to Information Team,
Enfield Council.

[1]Campaign

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complaintsandinformation, Enfield Council

Classification: OFFICIAL

Dear Mr Proctor

 

Thank you for making a further request for information to the London
Borough of Enfield.

 

We are aiming to respond to your request within 20 working days and will
let you know if we hold the information you requested and whether or not
we can release it under the Freedom of Information Act 2000.

 

We are now making an initial assessment of your request and we will
contact you if any clarification is needed.

 

If you have any queries regarding your request, please contact us at
[1][Enfield Council request email] quoting your reference CRM FOI
3218

 

Regards,

 

Complaints and Access to Information Team

 

 

 

show quoted sections

complaintsandinformation, Enfield Council

Classification: OFFICIAL - SENSITIVE

Dear Mr Proctor

 

Thank you for your Freedom of Information request dated where you
requested information about Social Care IT Systems. Please find the
response to your request below.

 

Response

 

Q1: Could you provide a copy of the business case for moving to OLM
Eclipse? For the avoidance of doubt, I'm really interested in how the
council decided that £1.7 million over 5 years was a reasonable price to
pay, so any detail on market pricing comparisons would be appreciated

 

Please find Part 1 of the report attached and decision link below. 

 

[1]http://governance.enfield.gov.uk/documen...

 

For the Part 2 report, please see attached. We have redacted some
information under Section 43(2)  of the Freedom of Information Act. Under
Section 43, information is exempt from disclosure if releasing it would,
or would be likely to prejudice the commercial interests of any person
(including the public authority holding it). In our view, disclosure of
this part would be likely to reveal sensitive Council business
information.

Section 43 is a qualified exemption therefore we have to consider the
public interest in disclosure. We acknowledge that the public interest is
served by promoting transparency by public authorities for decisions taken
by them so that individuals can understand the basis of those decisions
and, in some cases, assisting individuals in challenging them. However, in
this instance, we consider that there is a greater public interest in
protecting the confidentiality of commercially sensitive information,
which could, if disclosed, damage companies’  commercial interests and
potentially undermine the Council’s ability to negotiate favourable rates
on behalf of residents Therefore, we have decided that in this case the
public interest lies in favour of withholding the requested information.

Q2: Please provide a copy of the project plan for the project - I don't
have a copy of Microsoft Project, so if this could be in pdf format that
would be really appreciated.

 

This is a programme with detailed project plans in support, the
overarching programme timelines are attached together with each of the
detailed project plans for:

o Eclipse (replacement case management system for CareFirst)
o Mylife – customer portal, supporting self- service and the ability for
customers to see their assessments and support plans on line without
having to contact the Council.
o Guardian – to support the Council’s Multi Agency Safeguarding Hub
(MASH) in managing safeguarding concerns with partners.
o Software as a Service (hosted service) – which is now completed.

Q3: How many years of live running will we get for our £1.7 million? This
is a 5 year contract

Presumably it will take some time to implement, - see the project plans
provided

which will eat into the 5 year contract. We are already live with the
hosted service. Whilst developing Eclipse we are still using Care First
which will continue to be supported until we go live with Eclipse.

 

Or do we only start to pay when it's live? Could you clarify?

 

There is an upfront payment for the implementation of all of these systems
as the implementations are running concurrently and an annual support and
maintenance fee, which is paid annually in advance. This support also
covers  Care First until we switch to the new case management system
Eclipse.

 

Q4: If we decide to keep it longer than 5 years, how much will it cost in
year 6?

 

This is not known at this time.

 

Q5: Will this system be configured to match Enfield's business processes,
or is it 'one size fits all'?

 

We are a development partner with OLM for the Eclipse product. We are
reviewing the end to end business process to ensure that the customer
journey is as streamlined as possible. We are then configuring the system
to support the new business model. Mylife and Guardian are fully developed
products but are still configurable to support the Council’s business
processes.

 

Q6: Which councils provided reference sites for this system?

 

Although Eclipse is live for Children’s services it is not yet live for
Adults – LB Enfield will be the first Council to go live with Adults.
Bromley was the main reference site for Mylife. Bromley and Brighton were
the reference sites for Guardian.

 

If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review. Internal review requests should be
submitted within two months of the date of receipt of the response to your
original letter and should be addressed to:

 

Complaints and Access to Information Team

Email – [2][Enfield Council request email]

 

Please remember to quote the reference number above in any future
communications.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at: Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF

 

Kind Regards

 

Nancy Wilson

Complaints and Access to Information Coordinator- Gateway Services

Finance, Resources and Customer Services

0208 379 2729

Enfield Council

Dugdale Centre

39 London Road

Enfield

EN2 6DS

 

Enfield Council is committed to serving the whole Borough fairly,
delivering excellent services and building strong communities.

 

 

 

 

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Classification: OFFICIAL - SENSITIVE

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[4]Facebook[5]Follow us on Facebook [6]Twitter[7]Twitter
[8]Enfield[9]http://www.enfield.gov.uk

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complaintsandinformation, Enfield Council

7 Attachments

Classification: OFFICIAL - SENSITIVE

With attachments

 

Daniel Ellis

Complaints & Access to Information Officer

Complaints & Access to Information Team

 

Phone: 020 8379 2808

Email: [1][email address]

Website: [2]www.enfield.gov.uk

 

Enfield Connected puts many Council services in one place, speeds up your
payments

and saves you time – to set up your account today go to
www.enfield.gov.uk/connected

 

From: complaintsandinformation
Sent: 30 January 2018 12:51
To: [FOI #450352 email]
Subject: CRM FOI 3218 Freedom of Information Request - Adult Social Care
System [SEC=OFFICIAL - SENSITIVE]

 

Classification: OFFICIAL - SENSITIVE

Dear Mr Proctor

 

Thank you for your Freedom of Information request dated where you
requested information about Social Care IT Systems. Please find the
response to your request below.

 

Response

 

Q1: Could you provide a copy of the business case for moving to OLM
Eclipse? For the avoidance of doubt, I'm really interested in how the
council decided that £1.7 million over 5 years was a reasonable price to
pay, so any detail on market pricing comparisons would be appreciated

 

Please find Part 1 of the report attached and decision link below. 

 

[3]http://governance.enfield.gov.uk/documen...

 

For the Part 2 report, please see attached. We have redacted some
information under Section 43(2)  of the Freedom of Information Act. Under
Section 43, information is exempt from disclosure if releasing it would,
or would be likely to prejudice the commercial interests of any person
(including the public authority holding it). In our view, disclosure of
this part would be likely to reveal sensitive Council business
information.

Section 43 is a qualified exemption therefore we have to consider the
public interest in disclosure. We acknowledge that the public interest is
served by promoting transparency by public authorities for decisions taken
by them so that individuals can understand the basis of those decisions
and, in some cases, assisting individuals in challenging them. However, in
this instance, we consider that there is a greater public interest in
protecting the confidentiality of commercially sensitive information,
which could, if disclosed, damage companies’  commercial interests and
potentially undermine the Council’s ability to negotiate favourable rates
on behalf of residents Therefore, we have decided that in this case the
public interest lies in favour of withholding the requested information.

Q2: Please provide a copy of the project plan for the project - I don't
have a copy of Microsoft Project, so if this could be in pdf format that
would be really appreciated.

 

This is a programme with detailed project plans in support, the
overarching programme timelines are attached together with each of the
detailed project plans for:

o Eclipse (replacement case management system for CareFirst)
o Mylife – customer portal, supporting self- service and the ability for
customers to see their assessments and support plans on line without
having to contact the Council.
o Guardian – to support the Council’s Multi Agency Safeguarding Hub
(MASH) in managing safeguarding concerns with partners.
o Software as a Service (hosted service) – which is now completed.

Q3: How many years of live running will we get for our £1.7 million? This
is a 5 year contract

Presumably it will take some time to implement, - see the project plans
provided

which will eat into the 5 year contract. We are already live with the
hosted service. Whilst developing Eclipse we are still using Care First
which will continue to be supported until we go live with Eclipse.

 

Or do we only start to pay when it's live? Could you clarify?

 

There is an upfront payment for the implementation of all of these systems
as the implementations are running concurrently and an annual support and
maintenance fee, which is paid annually in advance. This support also
covers  Care First until we switch to the new case management system
Eclipse.

 

Q4: If we decide to keep it longer than 5 years, how much will it cost in
year 6?

 

This is not known at this time.

 

Q5: Will this system be configured to match Enfield's business processes,
or is it 'one size fits all'?

 

We are a development partner with OLM for the Eclipse product. We are
reviewing the end to end business process to ensure that the customer
journey is as streamlined as possible. We are then configuring the system
to support the new business model. Mylife and Guardian are fully developed
products but are still configurable to support the Council’s business
processes.

 

Q6: Which councils provided reference sites for this system?

 

Although Eclipse is live for Children’s services it is not yet live for
Adults – LB Enfield will be the first Council to go live with Adults.
Bromley was the main reference site for Mylife. Bromley and Brighton were
the reference sites for Guardian.

 

If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review. Internal review requests should be
submitted within two months of the date of receipt of the response to your
original letter and should be addressed to:

 

Complaints and Access to Information Team

Email – [4][Enfield Council request email]

 

Please remember to quote the reference number above in any future
communications.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at: Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF

 

Kind Regards

 

Nancy Wilson

Complaints and Access to Information Coordinator- Gateway Services

Finance, Resources and Customer Services

0208 379 2729

Enfield Council

Dugdale Centre

39 London Road

Enfield

EN2 6DS

 

Enfield Council is committed to serving the whole Borough fairly,
delivering excellent services and building strong communities.

 

 

 

 

Classification: OFFICIAL - SENSITIVE

Classification: OFFICIAL - SENSITIVE

Classification: OFFICIAL - SENSITIVE

Classification: OFFICIAL - SENSITIVE

[5]Campaign

[6]Facebook[7]Follow us on Facebook [8]Twitter[9]Twitter
[10]Enfield[11]http://www.enfield.gov.uk

show quoted sections

This email has been scanned for viruses but we cannot guarantee that it
will be free of viruses or malware. The recipient should perform their own
virus checks.

References

Visible links
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2. http://www.enfield.gov.uk/
3. http://governance.enfield.gov.uk/documen...
4. mailto:[Enfield Council request email]
5. http://new.enfield.gov.uk/connected
6. https://www.facebook.com/pages/Enfield-C...
7. https://www.facebook.com/pages/Enfield-C...
8. https://twitter.com/EnfieldCouncil
9. https://twitter.com/EnfieldCouncil
10. http://www.enfield.gov.uk/
11. http://www.enfield.gov.uk/

Dear complaintsandinformation,

There was no attachment - could you send this, please?

Yours sincerely,

Mark Proctor

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