Adult social care system

Response to this request is delayed. By law, Enfield Council should normally have responded promptly and by (details)

Dear Enfield Council,

First of all, please accept my apologies for referring to the council as 'muppets' in a recent comment. I was reeling from the discovery that the council has spent £1.7 million on a new software system which - as far as I've been able to determine - isn't live anywhere. It was a shock, but I shouldn't have called you muppets, for which I apologise.

I have a few follow-on questions:

Q1: Could you provide a copy of the business case for moving to OLM Eclipse? For the avoidance of doubt, I'm really interested in how the council decided that £1.7 million over 5 years was a reasonable price to pay, so any detail on market pricing comparisons would be appreciated
Q2: Please provide a copy of the project plan for the project - I don't have a copy of Microsoft Project, so if this could be in pdf format that would be really appreciated.
Q3: How many years of live running will we get for our £1.7 million? Presumably it will take some time to implement, which will eat into the 5 year contract. Or do we only start to pay when it's live? Could you clarify?
Q4: If we decide to keep it longer than 5 years, how much will it cost in year 6?
Q5: Will this system be configured to match Enfield's business processes, or is it 'one size fits all'?
Q6: Which councils provided reference sites for this system?

Yours faithfully,

Mark Proctor

complaintsandinformation, Enfield Council

Thank you for your email.

We will respond as soon as possible.


Complaints and Access to Information Team,
Enfield Council.


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complaintsandinformation, Enfield Council

Classification: OFFICIAL

Dear Mr Proctor


Thank you for making a further request for information to the London
Borough of Enfield.


We are aiming to respond to your request within 20 working days and will
let you know if we hold the information you requested and whether or not
we can release it under the Freedom of Information Act 2000.


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contact you if any clarification is needed.


If you have any queries regarding your request, please contact us at
[1][Enfield Council request email] quoting your reference CRM FOI




Complaints and Access to Information Team




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