Dear Enfield Council,
First of all, please accept my apologies for referring to the council as 'muppets' in a recent comment. I was reeling from the discovery that the council has spent £1.7 million on a new software system which - as far as I've been able to determine - isn't live anywhere. It was a shock, but I shouldn't have called you muppets, for which I apologise.
I have a few follow-on questions:
Q1: Could you provide a copy of the business case for moving to OLM Eclipse? For the avoidance of doubt, I'm really interested in how the council decided that £1.7 million over 5 years was a reasonable price to pay, so any detail on market pricing comparisons would be appreciated
Q2: Please provide a copy of the project plan for the project - I don't have a copy of Microsoft Project, so if this could be in pdf format that would be really appreciated.
Q3: How many years of live running will we get for our £1.7 million? Presumably it will take some time to implement, which will eat into the 5 year contract. Or do we only start to pay when it's live? Could you clarify?
Q4: If we decide to keep it longer than 5 years, how much will it cost in year 6?
Q5: Will this system be configured to match Enfield's business processes, or is it 'one size fits all'?
Q6: Which councils provided reference sites for this system?
Thank you for your email.
We will respond as soon as possible.
Complaints and Access to Information Team,
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Dear Mr Proctor
Thank you for making a further request for information to the London
Borough of Enfield.
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