Adult Social Care Case Management System

The request was successful.

Dear Comhairle nan Eilean Siar,

I am writing to you under the Freedom of Information Act 2000 to request the following information.

Please could you provide the necessary information in relation to the following questions for Adult Social Care:

Q1. Which IT system are you using in the department specifically as a core case management system and any other supporting software holding information on individuals supported by your adults care services? Please provide the name of system and supplier.

Q2. For each system identified in Q1, please could you let us know when each of these systems were first implemented and associated cost per year? Please breakdown the total cost of each into licence fees, annual support, professional services (training, implementation, consulting etc).

Q3. For each system identified in Q1 please could you let us know what the length of the current contract is and the date the contract ends?

Please return your response by providing the answers as per the below:

System Name:
Supplier:
Length of Current Contract (years):
Current Contract Start Date:
Current Contract End Date:
Annual Licence Fee:
Annual Professional Services or other additional costs:
Annual Support and Maintenance:

Please let me know if you need any clarification.

I look forward to receiving your response.

Yours faithfully,

Michelle Pearson.

CNES FOI Team, Comhairle nan Eilean Siar

WARNING: THIS EMAIL CAME FROM OUTSIDE THE COMHAIRLE; PLEASE TREAT
HYPERLINKS OR ATTACHMENTS WITH CAUTION. CONTACT THE IT HELPDESK IF IN ANY
DOUBT.

Dear Craig White

I write to acknowledge receipt of your request for information and note
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this request an reference of 2022052427000926.  Please use this reference
number in all correspondence with us (Tip: replying to this email, so that
the ticket ref is included in email subject is the easiest way to
correspond with us on this case)

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your request for information will be issued promptly and in any event
within 20 working days following receipt of the request.

--
Le durachd,
Freedom of Information Team
Comhairle nan Eilean Siar | Sandwick Road | Stornoway | Isle of Lewis |
HS1 2BQ
Web: [1]www.cne-siar.gov.uk
Tel: 01851 822721 (Extension 211 599)

References

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CNES FOI Team, Comhairle nan Eilean Siar

1 Attachment

Good Afternoon, 

Re: help desk request (ticket ref [1]2022052427000926), please see file
attached.

If you are dissatisfied with this response you can request the Comhairle
to review this response to your request for information. You have 40
working days from the date of receipt of this response in which to lodge
this request for review. A request for review must be processed in
accordance with Part 1 of the Freedom of Information (Scotland) Act 2002,
must be in writing, describe your original request and explain why you are
dissatisfied. An application for review should be sent to Legal Services
Manager, Comhairle nan Eilean Siar, Council Offices, Sandwick Road,
Stornoway, Isle of Lewis HS1 2BW ([2][email address]). A
request for review lodged with the Legal Services Manager must be
processed promptly and in any event within 20 working days of receipt.

Should you remain dissatisfied after completion of the review process you
may, within 6 months, apply to the Scottish Information Commissioner,
Kinburn Castle, Doubledykes Road, St Andrews, Fife, KY16 9DS, to establish
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Information Commissioner you have the right to appeal to the Court of
Session on a point of law.

--
Kind regards
FOI Team
Comhairle nan Eilean Siar | Sandwick Road | Stornoway | Isle of Lewis |
HS1 2BW
Email: [Comhairle nan Eilean Siar request email]
Web: [4]https://www..cne-siar.gov.uk
Tel: 01851 600 501 (Extension 211598)

05/24/2022 19:50 - Craig White wrote:
[You don't often get email from
[FOI #864230 email]. Learn
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WARNING: THIS EMAIL CAME FROM OUTSIDE THE COMHAIRLE; PLEASE TREAT
HYPERLINKS OR
ATTACHMENTS WITH CAUTION. CONTACT THE IT HELPDESK IF IN ANY DOUBT.

Dear Comhairle nan Eilean Siar,

I am writing to you under the Freedom of Information Act 2000 to request
the
following information.

Please could you provide the necessary information in relation to the
following
questions for Adult Social Care:

Q1. Which IT system are you using in the department specifically as a core
case
management system and any other supporting software holding information on
individuals supported by your adults care services? Please provide the
name of
system and supplier.

Q2. For each system identified in Q1, please could you let us know when
each of
these systems were first implemented and associated cost per year? Please
breakdown the total cost of each into licence fees, annual support,
professional
services (training, implementation, consulting etc).

Q3. For each system identified in Q1 please could you let us know what the
length
of the current contract is and the date the contract ends?

Please return your response by providing the answers as per the below:

System Name:
Supplier:
Length of Current Contract (years):
Current Contract Start Date:
Current Contract End Date:
Annual Licence Fee:
Annual Professional Services or other additional costs:
Annual Support and Maintenance:

Please let me know if you need any clarification.

I look forward to receiving your response.

Yours faithfully,

Michelle Pearson.

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