Adult safeguarding cases against homes and hospitals in Wandsworth

The request was partially successful.

Sylvia Rushbrooke

Dear Wandsworth Borough Council,

Please can you advise how many safeguarding alerts - saars -have been raised relating to care homes in Wandsworth since 2011?

and how many of those related to Nightingale/Hammerson House Clapham?

and what care homes they were?

Please can you advise how many safeguarding alerts - saars -have been raised relating to hospitals in Wandsworth?

Yours faithfully,

Sylvia Rushbrooke

Freedom Of Information, Wandsworth Borough Council

Freedom of Information Act request - 2014/9896 - Adult Safeguarding Cases

Thank you for your request for information received on 11/08/2014.

This will be processed in accordance with the Freedom of Information Act
2000.

Regards

Corporate Support & Information Team
[1][Wandsworth Borough Council request email]

[2]Wandsworth Council logo

IMPORTANT:
Confidentiality: This email and its attachments are intended for the above
named only and may be confidential. If they have come to you in error you
must take no action based on them, nor must you copy or show them to
anyone. Please reply to this email and highlight the error.

Please visit the Council's website at: [3]www.wandsworth.gov.uk

References

Visible links
1. mailto:[Wandsworth Borough Council request email]
2. http://www.wandsworth.gov.uk/
3. http://www.wandsworth.gov.uk/

Sylvia Rushbrooke

Dear Freedom Of Information,

Please can you include how many safeguarding alerts have been raised against any of Wandsworth council departments

Yours sincerely,

Sylvia Rushbrooke

Freedom Of Information, Wandsworth Borough Council

Dear Ms Rushbrooke,

Before we formally acknowledge your request, please could you provide a
timeframe for this information or is it from 2011 as per your last
request?  Many thanks.

 

Yours sincerely

 

Corporate Support & Information Team

[1][Wandsworth Borough Council request email]

 

 

show quoted sections

Sylvia Rushbrooke

Dear Freedom Of Information,
Sorry for confusion - same time line as the other request

Yours sincerely,

Sylvia Rushbrooke

Freedom Of Information, Wandsworth Borough Council

Freedom of Information Act request - 2014/9951 - Adult Safeguarding Cases
(2)

Thank you for your request for information received on 19/08/2014.

This will be processed in accordance with the Freedom of Information Act
2000.

Regards

Corporate Information Management Team
[1][Wandsworth Borough Council request email]

[2]Wandsworth Council logo

IMPORTANT:
Confidentiality: This email and its attachments are intended for the above
named only and may be confidential. If they have come to you in error you
must take no action based on them, nor must you copy or show them to
anyone. Please reply to this email and highlight the error.

Please visit the Council's website at: [3]www.wandsworth.gov.uk

References

Visible links
1. mailto:[Wandsworth Borough Council request email]
2. http://www.wandsworth.gov.uk/
3. http://www.wandsworth.gov.uk/

Freedom Of Information, Wandsworth Borough Council

Dear Ms Rushbrooke,

In order to further process your request please can you provide
clarification as to what is meant when you refer to alerts against
Wandsworth. For example are you seeking information on the number of
safeguarding alerts that have been raised with Wandsworth Council overall,
or the number of safeguarding alerts which have been raised with the
Council in relation to any of the Councils contractors.

Your request has been placed on hold until the clarification requested
above has been provided.

Yours sincerely

Corporate Support & Information Team

show quoted sections

Sylvia Rushbrooke

Dear Freedom Of Information,
Re clarification - the request is for SAAR safeguarding alerts made/raised against any of Wandsworths own departments by members of the public or interdepartmental

however if the information is available and applies to contractors to the council that would be very useful

Yours sincerely,

Sylvia Rushbrooke

Freedom Of Information, Wandsworth Borough Council

Freedom of Information Act request - 2014/9951 - Adult Safeguarding Cases
(2)

 

I refer to your request for information received on 19/08/2014.  Please
see the information below in response to your request: -

 

Please can you include how many safeguarding alerts have been raised
against any of Wandsworth council departments since 2011.

There are no safeguarding Adults referrals against WBC staff from 2011 to
the present date.

 

I hope this information meets your needs. If you do not understand the
information provided or wish to discuss anything further, please feel free
to contact me and I, or another member of the team, will be able to assist
you.

 

Please note that all material provided by Wandsworth Council in response
to your request for information is for your personal, non-commercial use.
Wandsworth Council reserves all rights in the copyright of the information
provided. Any unauthorised copying or adaptation of the information
without express written confirmation from Wandsworth Council may
constitute an infringement of copyright. Any intention to re-use this
information commercially may require consent. Please forward any requests
for re-use of information to the FOI officer.

 

If you are dissatisfied with the information provided in relation to your
request you may make representations to the Chief Executive. 
Correspondence should be addressed to: 

 

Corporate Support & Information Team, Wandsworth Town Hall, Wandsworth
High Street, London, SW18 2PU

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision.  The Information Commissioner can be contacted at: 

 

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF

 

 

Regards

Sue Murray

Corporate Support & Information Team

[1][Wandsworth Borough Council request email]

 

 

show quoted sections

Freedom Of Information, Wandsworth Borough Council

Freedom of Information Act request - 2014/9896 - Adult Safeguarding Cases

 

I refer to your request for information received on 11/08/2014.  Please
see the information below in response to your request: -

 

Please can you advise how many safeguarding alerts - saars -have been
raised relating to care homes in Wandsworth since 2011?

 

2010/11 2011/12 2012/13 2013/14
145 110 105 144

 

and how many of those related to Nightingale/Hammerson House Clapham?

The list of providers is being withheld under the following exemption of
the Freedom of Information Act:

Section 43 – Commercial Interests

Section 43 (2) of the Act states that “Information is exempt information
if its disclosure under this Act would, or would be likely to, prejudice
the commercial interests of any person (including the public authority
holding it)”.

It is the Council's view that disclosing (into the public domain) the
names of providers who have had unsubstantiated or substantiated
safeguarding concerns would generate a disproportionate public reaction
which would be likely to prejudice the commercial interests of those
providers.  For those where safeguarding concerns were not substantiated,
it is clear that the potential for damage to their reputations would be
entirely unwarranted and unfair as there has been no finding against
them.  Even in relation to substantiated cases, it is the Council’s view
that the likely impact of disclosure on commercial interests would also be
disproportionate to the actual level of concern about the quality and
safety of the service provided.  Providers themselves will often report on
safeguarding concerns, which highlights that they know their shortcomings
and are taking appropriate steps to address them.  Disclosure of provider
details into the public domain would be likely to influence the public in
a prejudicial way towards named providers, even though the Council will
already have taken appropriate action, in partnership with the provider,
which is considered proportionate to the specific circumstances and level
of concern.  Furthermore, it is important to note that, where there are
significant concerns about any provider, they will be embargoed by the
Council, and this would go into the public domain.

 

and what care homes they were?

The list of providers is being withheld under the following exemption of
the Freedom of Information Act:

Section 43 – Commercial Interests

Section 43 (2) of the Act states that “Information is exempt information
if its disclosure under this Act would, or would be likely to, prejudice
the commercial interests of any person (including the public authority
holding it)”.

It is the Council's view that disclosing (into the public domain) the
names of providers who have had unsubstantiated or substantiated
safeguarding concerns would generate a disproportionate public reaction
which would be likely to prejudice the commercial interests of those
providers.  For those where safeguarding concerns were not substantiated,
it is clear that the potential for damage to their reputations would be
entirely unwarranted and unfair as there has been no finding against
them.  Even in relation to substantiated cases, it is the Council’s view
that the likely impact of disclosure on commercial interests would also be
disproportionate to the actual level of concern about the quality and
safety of the service provided.  Providers themselves will often report on
safeguarding concerns, which highlights that they know their shortcomings
and are taking appropriate steps to address them.  Disclosure of provider
details into the public domain would be likely to influence the public in
a prejudicial way towards named providers, even though the Council will
already have taken appropriate action, in partnership with the provider,
which is considered proportionate to the specific circumstances and level
of concern.  Furthermore, it is important to note that, where there are
significant concerns about any provider, they will be embargoed by the
Council, and this would go into the public domain.

 

Please can you advise how many safeguarding alerts - saars -have been
raised relating to hospitals in Wandsworth?

 

2010/11 2011/12 2012/13 2013/14
55 100 120 197

 

I hope this information meets your needs. If you do not understand the
information provided or wish to discuss anything further, please feel free
to contact me and I, or another member of the team, will be able to assist
you.

 

Please note that all material provided by Wandsworth Council in response
to your request for information is for your personal, non-commercial use.
Wandsworth Council reserves all rights in the copyright of the information
provided. Any unauthorised copying or adaptation of the information
without express written confirmation from Wandsworth Council may
constitute an infringement of copyright. Any intention to re-use this
information commercially may require consent. Please forward any requests
for re-use of information to the FOI officer.

 

If you are dissatisfied with the information provided in relation to your
request you may make representations to the Chief Executive. 
Correspondence should be addressed to: 

 

Corporate Support & Information Team, Wandsworth Town Hall, Wandsworth
High Street, London, SW18 2PU

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision.  The Information Commissioner can be contacted at: 

 

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF

 

 

Regards

Sue Murray

Corporate Support & Information Team

[1][Wandsworth Borough Council request email]

 

 

show quoted sections

Dear Freedom Of Information,
I received the following response:
"There are no safeguarding Adults referrals against WBC staff from 2011 to the present date."

Please can you clarify if this includes departments and not just staff of WBC?

As we know a safeguarding alert was raised against Wandsworth as per Wandsworth policy and completed in the correct format of standard reporting form, it was never acknowledged as an alert or acted upon - but it was raised against WCC - and does not seem to have been included in the figures?

The original request said:
Please can you include how many safeguarding alerts have been raised against any of Wandsworth council departments since 2011.

Yours sincerely,

Sylvia Rushbrooke

Freedom Of Information, Wandsworth Borough Council

Dear Ms Rushbrooke,

Further to your queries below I confirm that these have been forwarded to
our Department for Education and Social Services and I hope to respond to
you in due course.

 

Yours faithfully

 

Sue Murray

Corporate Support & Information Officer

[1][Wandsworth Borough Council request email]

 

 

show quoted sections

Freedom Of Information, Wandsworth Borough Council

Dear Ms Rushbrooke,

Please see below the response we have received for the Department of
Education & Social Services with regard to your query:-

 

“There were nil referrals does include WBC departments and staff.  It does
not include an alert that was received in respect of a safeguarding
investigation as there was an obligation on the Local Authority to
coordinate an investigation into the alleged abuse and this was
completed.”

 

I trust that this resolves the query you have raised.

 

Yours faithfully

 

 

Sue Murray

Corporate Support & Information Officer

[1][Wandsworth Borough Council request email]

 

 

show quoted sections

Sylvia Rushbrooke

Dear Freedom Of Information,
Thank you for your response
As per the request;

As we know a safeguarding alert was raised against Wandsworth as
per Wandsworth policy and completed in the correct format of
standard reporting form, it was never acknowledged as an alert or
acted upon - but it was raised against WCC - and does not seem to
have been included in the figures?

You are correct this alert was raised against Wandsworth relating to the abuse/neglect of the rights of the alleged victim of a safeguarding process - it was completed in line with safeguarding policy and was not acknowledged - that alert has been ignored, however - it seems it should still be included in figures requested/given as it was an alert raised - and we have been advised within this request that all alerts raised are acted upon, please can you clarify if alerts about Wandsworth are excluded from being acted upon? and therefore to do appear in the Wandsworth figures?

Yours sincerely,

Sylvia Rushbrooke

Freedom Of Information, Wandsworth Borough Council

Dear Ms Rushbrooke,

Further to your email below, I have been advised by the Department for
Education and Social Services that the response is the same – this was not
accepted as a referral because there were no grounds to suspect abuse at
the point of contact.  I trust that this clarifies the response for you.

 

Yours sincerely

 

Sue Murray

Corporate Support & Information Officer

[1][Wandsworth Borough Council request email]

 

 

show quoted sections

Sylvia Rushbrooke left an annotation ()

We asked how many safeguarding alerts - saars -have
been raised relating to care homes in Wandsworth since 2011?

The response was;
2010/11 145
2011/12 110
2012/13 105
2013/14 144

We asked how many of those related to Nightingale/Hammerson House
Clapham?
and what care homes they were?

The response was;
The list of providers is being withheld under the following exemption of
the Freedom of Information Act: Section 43 – Commercial Interests
Section 43 (2) of the Act states that “Information is exempt information
if its disclosure under this Act would, or would be likely to, prejudice
the commercial interests of any person (including the public authority
holding it)”.
It is the Council's view that disclosing (into the public domain) the
names of providers who have had unsubstantiated or substantiated
safeguarding concerns would generate a disproportionate public reaction
which would be likely to prejudice the commercial interests of those
providers. For those where safeguarding concerns were not substantiated, it is clear that the potential for damage to their reputations would be entirely unwarranted and unfair as there has been no finding against them. Even in relation to substantiated cases, it is the Council’s view that the likely impact of disclosure on commercial interests would also be disproportionate to the actual level of concern about the quality and safety of the service provided. Providers themselves will often report on safeguarding concerns, which highlights that they know their shortcomings
and are taking appropriate steps to address them. Disclosure of provider details into the public domain would be likely to influence the public in a prejudicial way towards named providers, even though the Council will already have taken appropriate action, in partnership with the provider, which is considered proportionate to the specific circumstances and level of concern. Furthermore, it is important to note that, where there are significant concerns about any provider, they will be embargoed by the Council, and this would go into the public domain.

Note
This makes it very clear that when seeking a home for a loved one it is impossible to gauge how many safeguarding alerts have been raised or substantiated - some may be fairly minor incidents but others could be very serious resulting in death - the persons wishing to place a relative in such homes has no way of knowing how safe the home is or what matters have been raised or not.....when making such an important life decisions for a relative it seems pivotel to know how safe the place is that they may well spend the rest of their life in.

We asked;
Please can you advise how many safeguarding alerts - saars -have
been raised relating to hospitals in Wandsworth?

The response;
2010/11 55
2011/12 100
2012/13 120
2013/14 197

The hospitals were not specified probably under the same exclusion:
The list of providers is being withheld under the following exemption of
the Freedom of Information Act:Section 43 – Commercial Interests
Section 43 (2) of the Act states that “Information is exempt information
if its disclosure under this Act would, or would be likely to, prejudice
the commercial interests of any person (including the public authority
holding it)”. It is the Council's view that disclosing (into the public domain) the names of providers who have had unsubstantiated or substantiated safeguarding concerns would generate a disproportionate public reaction which would be likely to prejudice the commercial interests of those providers. For those where safeguarding concerns were not substantiated, it is clear that the potential for damage to their reputations would be entirely unwarranted and unfair as there has been no finding against them. Even in relation to substantiated cases, it is the Council’s view that the likely impact of disclosure on commercial interests would also be disproportionate to the actual level of concern about the quality and safety of the service provided. Providers themselves will often report on safeguarding concerns, which highlights that they know their shortcomings
and are taking appropriate steps to address them. Disclosure of provider details into the public domain would be likely to influence the public in a prejudicial way towards named providers, even though the Council will already have taken appropriate action, in partnership with the provider, which is considered proportionate to the specific circumstances and level of concern. Furthermore, it is important to note that, where there are significant concerns about any provider, they will be embargoed by the Council, and this would go into the public domain.

We asked;
How many safeguarding alerts have been raised against any of Wandsworth council own departments by members of the public or interdepartmental and the number of safeguarding alerts which have been raised with the Council in relation to any of the Councils contractors since 2011

Response was;
There are no safeguarding Adults referrals against WBC staff from 2011 to the present date.

We said;
Please can you clarify if this includes departments and not just
staff of WBC?
As we know a safeguarding alert was raised against Wandsworth as per Wandsworth policy and completed in the correct format of standard reporting form, it was never acknowledged as an alert or acted upon - but it was raised against WCC - and does not seem to have been included in the figures?

The response;
“There were nil referrals does include WBC departments and staff. It does not include an alert that was received in respect of a safeguarding
investigation as there was an obligation on the Local Authority to
coordinate an investigation into the alleged abuse and this was
completed.”

We stated;
You are correct this alert was raised against Wandsworth relating
to the abuse/neglect of the rights of the alleged victim of a
safeguarding process - it was completed in line with safeguarding
policy and was not acknowledged - that alert has been ignored,
however - it seems it should still be included in figures
requested/given as it was an alert raised - and we have been
advised within this request that all alerts raised are acted upon,
please can you clarify if alerts about Wandsworth are excluded from
being acted upon? and therefore do not appear in the Wandsworth
figures?

The response;
I have been advised by the Department for Education and Social Services that the response is the same – this was not accepted as a referral because there were no grounds to suspect abuse at
the point of contact.

Note
It seems from the responses of matters raised even though a safeguarding alert was raised in line with WCC policy against the WCC outlining the abuse of an absolute human right and neglect of rights under the MCA re a person who lacked capacity - that WCC decided about themselves that the alert should be ignored - it seems from the response that the Local Authorities accept safeguarding alerts about everyone else except themselves and are self policing in these matters.
This perhaps sends the message that Local Authorities are immune to safeguarding alerts ?
This alert was sent to the then Chair of the Safeguarding Adults Partnership Board
Interestingly the WCC Safeguarding Board state in their Annual Report
2012 -13;
The Wandsworth Safeguarding Adults Partnership Board is committed to safeguarding adults at risk of or experiencing abuse. It is a commitment to preventing adult abuse and to safeguarding interventions that lead to prompt, safe, just, proportionate and person-centred outcomes for adults at risk and their carers

This report also states;
Number of alerts and referrals: The year on year increase in safeguarding adults alerts in Wandsworth continued during the reporting year, rising from 868 alerts in 2011-12 to 1,079 alerts in 2012-13.

Note
If these figures include all safeguarding alerts made in Wandsworth and include the care home and hospital figures released here ? it is clear from the figures of alerts for both care homes and hospitals
2011/2012 210
Reported total alerts 868 4 times that of care homes and hospitals combined
2012/2013 225
Reported total alerts 1079 nearly 5 times that of the care homes and hospitals combined
Does this mean that alerts are more likely to be acknowledged and accepted when - not care homes or hospitals or there is less vigilance in reporting care home settings and hospitals or both???
In this report it fails to identify areas of raised safeguarding alerts and only refers to;
The highest proportion of safeguarding adults referrals continue to be made by Social Care staff, primarily social workers.
This could indicate that the general public are not aware how to make referrals re care homes and hospitals or are afraid to do so fro fear of a referral affecting a loved ones care by the authority that holds the power over their loved ones??
The figures presented suggest the highest area of abuse is own home
leaving care homes and hospitals way behind

Relationship of person causing the harm
The highest figure is service provider and then family members
It is easy to suspect that family members are pursued more zealously than any authority which relies on self policing and realistically is not going to report itself for abuse of its service users and is clear from the response to the FOI questions that if a safeguarding alert is raised regarding an authority in a position of power it can easily be stamped on or ignored - a natural hierarchy of abusers who are less likely to be brought to task as the press has highlighted so much recently re high profile persons where the accusers are rarely believed or allowed the option of a full investigation seemingly a similar situation to authorities themselves who have also been highlighted recently

The report also states;
Serious Case Reviews
There were no serious case reviews during the reporting year.
Does this mean no one died as a result of abuse?
or nothing was considered serious enough to have a serious case review - I believe there are many cases that should warrant a serious case review before death occurs....

The report states re the service users forum;
The Safeguarding Adults Service User Forum continued with
membership open to service users with an interest in safeguarding adults as well as those who have experienced safeguarding adults investigations.
Having made contact with the forum to seek help and assistance re the abusive process experienced - we found them not to be in the slightest bit interested in the abusive process or anything else re the matter of a faulty safeguarding process that abused the alleged victims rights

There seems to be nothing in the report that suggests any ways to offer help or assistance to service users or members of the public hat wish to raise safeguarding complaints against service providers - there is also a lack of transparency and plain English information about the process and how and how runs it and in what way

The report goes in to say;
Policy and Procedures:
The London Multi-Agency Safeguarding Adults Policy and Procedures, with Wandsworth local arrangements, were launched in January 2011
and embedded in practice during the current reporting year. Wandsworth continues to apply a formal proportionate levels system in investigating adult abuse. A Reporting and Investigation Process Flowchart contained in the local procedures, has been
updated to provide clear guidance on the reporting
and investigation process and timescales. There is an emphasis on clear thresholds and three proportionate response levels to be exercised with professional judgement. There is a continued emphasis on involving adults at risk as fully as possible in the process.

Although there is no information on how?

Safeguarding is a very serious issue - however the same rules should apply to all and not exclude the same benchmarks for the authorities themselves who are duty bound to uphold peoples rights provocatively not reactively nwhen forced to - if they are above the process then who are they to enforce it?
When a process becomes more important than the person the process ceases to be what it was set out to be

Looking for an EU Authority?

You can request documents directly from EU Institutions at our sister site AskTheEU.org . Find out more .

AskTheEU.org