Thank you for your email to Argyll and Bute Council in relation to Freedom
of Information Requests. We will endeavour to respond to your email as
soon as possible.  
Many Thanks
FOI team 

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Dear David Williams

Request for information: Adult & Children Social Care Software - FOI
Request

Thank you for your information request which we have logged as reference
argyllbuteir:14622.

It has been passed to the relevant service(s) for attention and you should
receive a response under either the Freedom of Information (Scot) Act 2002
or the Environmental Information (Scotland) Regulations 2004 by 2022-09-15
00:00:00. We hope to respond within this timescale but, due to the
staffing/capacity issues with COVID-19, some requests may take little
longer.

Please quote the reference number above in any correspondence you may have
with the Council in regard to this request.

Regards

FOI Officer

Privacy information: Any personal information you have provided in
relation to this request will be used only for the intended purpose -
please read the full privacy notice to find out more about how your
personal information will be handled, and your rights under data
protection legislation.

Classification: OFFICIAL

Dear Mr Williams

Request for information: Adult & Children Social Care Software

Reference: argyllbuteir:14622

I refer to your request for information which was dealt with in terms of
the Freedom of Information (Scotland) Act 2002 (FOISA).

I have provided the following information in fulfilment of your request:

1.    Name of system and supplier (or if built in-house)

CareFirst provided by OLM.

2.    What you use the system for (case management, finances, direct
payments, personal health budgets, financial assessments, document
management etc.)

Case management, Assessment, Finance (residential and non-residential
across Adults and Children’s services), Child Protection, Adult Support
and Protection, Learning Disability, NHS, Looked After Children, Criminal
Justice

3.    How long you have been using the system for

22 years.

4.    When the current contract for the system expires

The date is currently unknown. We are in the process of transitioning to a
replacement system but there is no fixed timescale.

5.    Whether the system is hosted by the council, by the supplier, by a
third party or a hybrid of all these options

Hosted by the Council.

6.    Where the team that supports and maintains the software operates:
within the service area, within IT, outsourced, or a different model
(please specify).

Within IT.

7.    What the annual cost for support and maintenance is for the software

The annual support and maintenance for the period 01/04/2022 – 31/03/23
was £141,490.56 (including VAT)

8.    How many hours of training is provided per user, per year in using
the software and whether this training is delivered in person, remotely or
through e-learning.

I have to advise that the information you requested regarding the number
of hours of training is information not held by the Council and as such I
must refuse your request in terms of Section 17 of FOISA.

However, in line with the duty placed on the Council in terms of Section
15 of FOISA, I can advise every users is offered eLearning and remote
training.

If you are dissatisfied with the way in which your request for information
has been dealt with you are entitled to request a review by writing to the
Executive Director Customer Services, Argyll and Bute Council, Kilmory,
Lochgilphead, Argyll PA31 8RT, or by email to [1][Argyll and Bute Council request email].

Your request for review must state your name and address for
correspondence, specify the request for information to which your request
for review relates and why you are dissatisfied with the response.

You must make your request for review not later than 40 working days after
the expiry of the 20 working day period for response to your initial
request by the Council, or not later than 40 working days after the
receipt by you of the information provided, any fees notice issued or any
notification of refusal or partial refusal.

If you make an application for review and remain dissatisfied with the way
in which the review has been dealt with you are entitled to make an
application to the Scottish Information Commissioner, Kinburn Castle,
Doubledykes Road, St Andrews, Fife KY16 9DS (Tel: 01334 464610) for a
further review. You can now do this online here -
[2]www.itspublicknowledge.info/Appeal.

You must make representation to the Scottish Information Commissioner no
later than 6 months after the date of receipt by you of the notice or
decision you are dissatisfied with or within 6 months of the expiry of the
period of 20 working days from receipt by the Council of your request for
review.

Yours sincerely

David Sinclair

Compliance and Regulatory Assistant

Legal and Regulatory Services

01546 604352

══════════════════════════════════════════════════════════════════════════

Argyll and Bute Council's e-mail system (also used by LiveArgyll)
classifies the sensitivity of emails according to the Government Security
Classifications.

Privileged/Confidential Information may be contained in this message. If
you are not the addressee indicated in this message (or responsible for
delivery of the message to such person), you may not disclose, copy or
deliver this message to anyone and any action taken or omitted to be taken
in reliance on it, is prohibited and may be unlawful.

In such case, you should destroy this message and kindly notify the sender
by reply email. Opinions, conclusions and other information in this
message that do not relate to the official business of Argyll and Bute
Council or LiveArgyll shall be understood as neither given nor endorsed by
them.

All communications sent to or from Argyll and Bute Council or LiveArgyll
may be subject to recording and/or monitoring in accordance with relevant
legislation.

This email has been scanned for viruses, vandals and malicious content.

References

Visible links
1. mailto:[Argyll and Bute Council request email]
2. http://www.itspublicknowledge.info/Appeal