Information Governance Team ● The Parkhouse Building ● Kingmoor Business Park ● Carlisle ● Cumbria ● CA6 4SJ
T: 01228 221234 ● E: xxxxxxxxxxx.xxxxxxxxxx@xxxxxxx.xxx.xx
PRIVATE AND CONFIDENTIAL David Wil iams
13 October 2022
Dear David Wil iams
Freedom of Information Act 2000, Reference: FOI-32309-2022 The council has completed its search relating to your request about Adult & Children Social Care
Software received on Wed, 17 Aug 2022.
Request I am carrying out a research project into local government software usage for adult and childrens' social care.
Please could you let me know, for each system used in the delivery of adult and children's social care:
1. Name of system and supplier (or if built in-house)
2. What you use the system for (case management, finances, direct payments, personal health budgets,
financial assessments, document management etc)
3. How long you have been using the system for
4. When the current contract for the system expires
5. Whether the system is hosted by the council, by the supplier, by a third party or a hybrid of al these options
6. Where the team that supports and maintains the software operates: within the service area, within IT,
outsourced, or a different model (please specify).
7. What the annual cost for support and maintenance is for the software
8. How many hours of training is provided per user, per year in using the software and whether this training is
delivered in person, remotely or through e-learning.
Response The council does hold information within the definition of your request.
I am carrying out a research project into local government software usage for adult and childrens' social care.
1/3
Please could you let me know, for each system used in the delivery of adult and children's social care:
1. Name of system and supplier (or if built in-house)
Liquid Logic – LAS & Controcc (OCC) adults
LCS & EHM Childrens
2. What you use the system for (case management, finances, direct payments, personal health budgets,
financial assessments, document management etc)
Al of the above.
3. How long you have been using the system for
10+ years
4. When the current contract for the system expires
31/03/2027
5. Whether the system is hosted by the council, by the supplier, by a third party or a hybrid of al these options
Currently hosted by the council
6. Where the team that supports and maintains the software operates: within the service area, within IT,
outsourced, or a different model (please specify).
We have staff within ICT who maintain backend set up with the supplier and a systems team which operate
between ICT and the service area to support users directly.
7. What the annual cost for support and maintenance is for the software
£182,500
8. How many hours of training is provided per user, per year in using the software and whether this training is
delivered in person, remotely or through e-learning.
Unknown
Disclaimer Most of the information that we provide in response to requests submitted under the Freedom of Information
Act 2000 and Environmental Information Regulations 2004 wil be subject to copyright protection. In most
cases the copyright wil be owned by Cumbria County Council. However the copyright in other information
may be owned by another person or organisation, as indicated on the information itself.
You are free to use any information supplied in this response for your own non-commercial research or private
study purposes. The information may also be used for any other purpose al owed by a limitation or exception
in copyright law, such as news reporting. However, any other type of re-use, for example by publishing the
information in analogue or digital form, including on the internet, wil require the permission of the copyright
owner. Where the copyright owner is the council you wil need to make an application under the Re-use of
Public Sector Information Regulations 2005.
For information where the copyright is owned by another person or organisation you must apply to the owner
to obtain their permission.
If you are dissatisfied with the way the council has responded to your request you can request an Internal
2/3
Review. If you would like to request a Review please contact the Information Governance Team using the
details at the top of this letter.
If you have any issues relating to this letter you should attempt to resolve them, in the first instance, with the
council, by requesting an Internal Review. If you would like to request a Review please contact the
Information Governance Team using the details at the top of this letter.
Further information can be found on the council’s website: http://www.cumbria.gov.uk/council-
democracy/accesstoinformation/internalreviewscomplaints.asp
Yours sincerely
Information Governance Team
3/3
