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Adult & Children Social Care Software - FOI Request

David Williams made this Freedom of Information request to Bracknell Forest Borough Council as part of a batch sent to 191 authorities

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Dear Bracknell Forest Borough Council,

I am carrying out a research project into local government software usage for adult and childrens' social care. Please could you let me know, for each system used in the delivery of adult and children's social care:

1. Name of system and supplier (or if built in-house)

2. What you use the system for (case management, finances, direct payments, personal health budgets, financial assessments, document management etc)

3. How long you have been using the system for

4. When the current contract for the system expires

5. Whether the system is hosted by the council, by the supplier, by a third party or a hybrid of all these options

6. Where the team that supports and maintains the software operates: within the service area, within IT, outsourced, or a different model (please specify).

7. What the annual cost for support and maintenance is for the software

8. How many hours of training is provided per user, per year in using the software and whether this training is delivered in person, remotely or through e-learning.

Many thanks,

Yours faithfully,

David Williams

Information Compliance-Officer, Bracknell Forest Borough Council

Dear David Williams

Thank you for your request for information, below, which was received by the Council (18/08/2022) and we will answer your request under the Freedom of Information Act 2000. The FOI Act obliges us to respond to requests promptly, and in any case no later than 20 working days (by 16/09/2022 ) unless it is necessary to consider the public interest, in which case a full response must be provided within such a time as is reasonable in the circumstances and I will write to you again if this occurs.

If you have any queries about this letter, please contact me. Please remember to quote the reference number above in any future correspondence.

Yours sincerely

Information Compliance Team
Legal Services
Delivery
Bracknell Forest Council
Tel: 01344 352000
Email: [Bracknell Forest Borough Council request email]
Web: www.bracknell-forest.gov.uk

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Information Compliance-Officer, Bracknell Forest Borough Council

Dear David Williams

 

I am writing to confirm that the council has completed the processing of
your request for information.

 

Please find below a copy of your request, followed by the Council’s
response.

 

Request

 

 

I am carrying out a research project into local government software usage
for adult and childrens' social care. Please could you let me know, for
each system used in the delivery of adult and children's social care:

 

 1. Name of system and supplier (or if built in-house)?

 

Adults- LAS- Liquid Logic

Children’s- Mosaic-Access Group

EDRMS for both is Smart Office

 

 2. What you use the system for (case management, finances, direct
payments, personal health budgets, financial assessments, document
management etc)?

 

LAS- Case management, finances, payments, personal budgets, assessments.

Mosaic: Case Management

 

 3. How long you have been using the system for?

 

LAS has been used since 01/04/2014

Mosaic has been used since  05/11/2007

 

 4. When the current contract for the system expires?

 

LAS expires on 31/03/2023

Mosaic expires on 31/03/2023

 

 5. Whether the system is hosted by the council, by the supplier, by a
third party or a hybrid of all these options?

 

Hosted by Bracknell Forest Council

 

 6. Where the team that supports and maintains the software operates:
within the service area, within IT, outsourced, or a different model
(please specify)?

 

Within IT

 

 7. What the annual cost for support and maintenance is for the software?

 

LAS: £70000

Mosaic: £32200

 

 8. How many hours of training is provided per user, per year in using the
software and whether this training is delivered in person, remotely or
through e-learning?

Information not held, currently all training is delivered by the team
admin or senior users within the business, on average there is 2 hours of
training given to each new member of staff. Per year would depend on staff
turnover.

 

 

 

You may also find it helpful to refer to our web page
[1]https://www.bracknell-forest.gov.uk/busi...
which contains other helpful information as well.

 

 

If you have any queries about this matter please contact me. Please
remember to quote the reference number above in any future communications.

 

Please note that your request may itself be the subject of a FOI request
and will be disclosed in that event.

 

If you are unhappy with the service you have received in relation to our
handling of your request you can request an internal review.

Requests for an internal review must be made in writing, and within 40
working days from the date the authority issued an initial response to
your request. Public authorities are not obliged to accept internal
reviews after this date.

 

Requests for internal reviews should be acknowledged and the target date
for responding will be advised usually within 20 working days. In the
event that clarification of an internal review is required from the
applicant the normal 20 working day time period will not begin until it
has been received.

 

When requesting an internal review, please include your reference number,
the date of your original request and your contact details. Please also
include an explanation of why you are dissatisfied with our response.
Requests for an internal review should be sent to:
[Bracknell Forest Borough Council request email]

 

If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision. Generally, the
ICO cannot make a decision unless you have exhausted the complaints
procedure provided by the Council. The Information Commission can be
contacted at: The Information Commissioner’s Office, Wycliffe House, Water
Lane, Wilmslow, Cheshire SK9 5AF.

 

Yours sincerely

 

Information Compliance Team

Legal Services

Delivery

Bracknell Forest Council

Tel: 01344 352000

Email: [email address]

Web: www.bracknell-forest.gov.uk

 

 

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References

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1. https://www.bracknell-forest.gov.uk/busi...

We don't know whether the most recent response to this request contains information or not – if you are David Williams please sign in and let everyone know.