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Adult & Children Social Care Software - FOI Request

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Dear Blaenau Gwent County Borough Council,

I am carrying out a research project into local government software usage for adult and childrens' social care. Please could you let me know, for each system used in the delivery of adult and children's social care:

1. Name of system and supplier (or if built in-house)

2. What you use the system for (case management, finances, direct payments, personal health budgets, financial assessments, document management etc)

3. How long you have been using the system for

4. When the current contract for the system expires

5. Whether the system is hosted by the council, by the supplier, by a third party or a hybrid of all these options

6. Where the team that supports and maintains the software operates: within the service area, within IT, outsourced, or a different model (please specify).

7. What the annual cost for support and maintenance is for the software

8. How many hours of training is provided per user, per year in using the software and whether this training is delivered in person, remotely or through e-learning.

Many thanks,

Yours faithfully,

David Williams

BGCBC - FOI Requests, Blaenau Gwent County Borough Council

Dear David Williams,

 

We acknowledge receipt of your Freedom of Information request and will
liaise with the relevant Department in order to provide a response.

 

We will endeavour to provide this information within 20 working days.

 

Yours faithfully

 

Information Governance Team / Tîm Llywodraethu Gwybodaeth

 

H  Blaenau Gwent County Borough Council

       Legal Section, The General Offices, Steel Works Road, Ebbw
Vale, South Wales NP23 6DN

H   Cyngor Bwrdeistref Sirol Blaenau Gwent

       Mae'r Adain Gyfreithiol, Y Swyddfeydd Cyffredinol, Heol Gwaith Dur,
Glyn Ebwy NP23 6DN

 

Mae’r Cyngor yn croesawu gohebiarth yn Gymraeg a saesneg a byddwn yn
cyfathrebu gyda chi yn eich dewis iaith, dim ond I chi rhoi gwybod I ni pa
un sydd well gennych. Ni fydd gohebu yn Gymraeg yn creu unrhyw oedi.

The Council welcomes correspondence in Welsh and English and we will
communicate with you in the language of your choice, as long as you let us
know which you prefer. Corresponding in Welsh will not lead to any delay.

 

If you are unhappy with the handling of your request, you can ask us to
review our response. Requests for reviews should be submitted within 40
days of the date of receipt of our response to your original request –
email: [1][Blaenau Gwent County Borough Council request email].

If you are unhappy with the outcome of our review, you can write to the
Information Commissioner, who can be contacted at:

 

Information Commissioner’s Office - Wales

2^nd Floor Churchill House

Churchill Way

Cardiff

CF10 2HH

Telephone: 0330 414 6421

Email: [2][email address]

 

 

 

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BGCBC - FOI Requests, Blaenau Gwent County Borough Council

Dear David Williams,

 

In response to your Freedom of Information request, please see the
Officer's response below.

 

1. Name of system and supplier (or if built in-house) WCCIS , supplier
Advanced  

 

2. What you use the system for (case management, finances, direct
payments, personal health budgets, financial assessments, document
management etc)

 

3. How long you have been using the system for- since 2019

 

4. When the current contract for the system expires- 2024 with an option
to extend for a further 4 years.

 

5. Whether the system is hosted by the council, by the supplier, by a
third party or a hybrid of all these options- by the local authority

 

6. Where the team that supports and maintains the software operates:
within the service area and IT , outsourced, or a different model (please
specify).

 

7. What the annual cost for support and maintenance is for the software-
£75 per annum

 

8. How many hours of training is provided per user, per year in using the
software and whether this training is delivered in person, remotely or
through e-learning. Training is delivered across all these channels and
training days vary based on need of users.   

 

I trust this answers your request and if you have any queries please don't
hesitate to contact us.

 

Kind regards,

 

Information Governance Team / Tîm Llywodraethu Gwybodaeth

 

H  Blaenau Gwent County Borough Council

       Legal Section, The General Offices, Steel Works Road, Ebbw
Vale, South Wales NP23 6DN

H   Cyngor Bwrdeistref Sirol Blaenau Gwent

       Mae'r Adain Gyfreithiol, Y Swyddfeydd Cyffredinol, Heol Gwaith Dur,
Glyn Ebwy NP23 6DN

 

Mae’r Cyngor yn croesawu gohebiarth yn Gymraeg a saesneg a byddwn yn
cyfathrebu gyda chi yn eich dewis iaith, dim ond I chi rhoi gwybod I ni pa
un sydd well gennych. Ni fydd gohebu yn Gymraeg yn creu unrhyw oedi.

The Council welcomes correspondence in Welsh and English and we will
communicate with you in the language of your choice, as long as you let us
know which you prefer. Corresponding in Welsh will not lead to any delay.

 

If you are unhappy with the handling of your request, you can ask us to
review our response. Requests for reviews should be submitted within 40
days of the date of receipt of our response to your original request –
email: [1][Blaenau Gwent County Borough Council request email].

If you are unhappy with the outcome of our review, you can write to the
Information Commissioner, who can be contacted at:

 

Information Commissioner’s Office - Wales

2^nd Floor Churchill House

Churchill Way

Cardiff

CF10 2HH

Telephone: 0330 414 6421

Email: [2][email address]

 

 

 

show quoted sections

We don't know whether the most recent response to this request contains information or not – if you are David Williams please sign in and let everyone know.