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Adult & Children Social Care Software - FOI Request

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Dear Royal Borough of Windsor and Maidenhead,

I am carrying out a research project into local government software usage for adult and childrens' social care. Please could you let me know, for each system used in the delivery of adult and children's social care:

1. Name of system and supplier (or if built in-house)

2. What you use the system for (case management, finances, direct payments, personal health budgets, financial assessments, document management etc)

3. How long you have been using the system for

4. When the current contract for the system expires

5. Whether the system is hosted by the council, by the supplier, by a third party or a hybrid of all these options

6. Where the team that supports and maintains the software operates: within the service area, within IT, outsourced, or a different model (please specify).

7. What the annual cost for support and maintenance is for the software

8. How many hours of training is provided per user, per year in using the software and whether this training is delivered in person, remotely or through e-learning.

Many thanks,

Yours faithfully,

David Williams

foi, Royal Borough of Windsor and Maidenhead

Dear David,

Children’s Services for the Royal Borough of Windsor and Maidenhead (RBWM) are delivered by Achieving for Children (AfC) our partner organisation providing children services on behalf of the council.

We do not hold the information you are requesting. You will need to submit your Freedom of Information request directly to AfC at: [email address]

Similarly, Adult’s Services for the Royal Borough of Windsor and Maidenhead (RBWM) are delivered by Optalis our partner organisation providing adult social care on behalf of the council; you will need to submit your Freedom of Information request directly to them at: [email address]

Kind Regards,
Sean Cannon
Information Governance Assistant
Information Governance Team
Law and Governance Services
Royal Borough of Windsor and Maidenhead
Town Hall
Maidenhead
SL6 1RF

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