Adult & Children Social Care Software - FOI Request
Dear Blackburn with Darwen Borough Council,
I am carrying out a research project into local government software usage for adult and childrens' social care. Please could you let me know, for each system used in the delivery of adult and children's social care:
1. Name of system and supplier (or if built in-house)
2. What you use the system for (case management, finances, direct payments, personal health budgets, financial assessments, document management etc)
3. How long you have been using the system for
4. When the current contract for the system expires
5. Whether the system is hosted by the council, by the supplier, by a third party or a hybrid of all these options
6. Where the team that supports and maintains the software operates: within the service area, within IT, outsourced, or a different model (please specify).
7. What the annual cost for support and maintenance is for the software
8. How many hours of training is provided per user, per year in using the software and whether this training is delivered in person, remotely or through e-learning.
Many thanks,
Yours faithfully,
David Williams
Dear David,
Thank you for your request for information regarding ‘Adult & Children Social Care Software’ (reference number 08830). Your request was received on the 18/08/22 and I am dealing with it under the terms of the Freedom of Information Act 2000 and/or Environmental Information Regulations 2004.
In some circumstances a fee may be payable and if that is the case, I will let you know. A fees notice will be issued to you, and you will be required to pay before we will proceed to deal with your request.
If you have any queries about this request, please contact Information Governance on 01254 585852. Alternatively, our email address is [Blackburn with Darwen Borough Council request email].
Please remember to quote the reference number above in any future communications.
Kind Regards,
Fatima Makken
Information Governance Officer
Email: [email address]
01254 222527
Dear David
Thank you for your request for information regarding ‘Adult and Children Social Care Software’ (reference number 08830); Please see our response below. If you have any queries regarding your request for information then please don’t hesitate to contact us.
Childrens Social Care:
1. Name of system and supplier (or if built in-house) LCS - Liquid Logic
2. What you use the system for (case management, finances, direct payments, personal health budgets, financial assessments, document management etc) - Case Management, Document Managent
3. How long you have been using the system for - 6+ Years
4. When the current contract for the system expires - Annual maintenance agreement expires March 2023
5. Whether the system is hosted by the council, by the supplier, by a third party or a hybrid of all these options - hosted by council
6. Where the team that supports and maintains the software operates: within the service area, within IT, outsourced, or a different model (please specify) - specific systems team that sits alongside IT
7. What the annual cost for support and maintenance is for the software - £70k
8. How many hours of training is provided per user, per year in using the software and whether this training is delivered in person, remotely or through e-learning. - training delivered via e-learning and is mandatory for all new starters. Takes approximately 2 hours to complete
Adults Social Care:
1. Name of system and supplier (or if built in-house) - Access UK Ltd - Mosaic
2. What you use the system for (case management, finances, direct payments, personal health budgets, financial assessments, document management etc) - case management, direct payments, finance, financial assessments
3. How long you have been using the system for - Since June 2016
4. When the current contract for the system expires - June 2023 with option to extend for 2 further 1 year periods
5. Whether the system is hosted by the council, by the supplier, by a third party or a hybrid of all these options - Currently hosted by the Council.
6. Where the team that supports and maintains the software operates: within the service area, within IT, outsourced, or a different model (please specify). For the IT infrastructure and database within IT, for system admin within Adults.
7. What the annual cost for support and maintenance is for the software. £19,684
8. How many hours of training is provided per user, per year in using the software and whether this training is delivered in person, remotely or through e-learning.
If you are unhappy with the service you have received in relation to your request for information and wish to make a complaint or request a review of our decision, you should write to: Information Governance Manager, Information Governance, Blackburn with Darwen Borough Council, 3rd Floor, Old Town Hall, Blackburn, Lancashire, BB1 7DY or email [Blackburn with Darwen Borough Council request email]
If you are not content with the outcome of your complaint, you may apply directly to the Information Commissioner for a decision. Generally, the ICO cannot make a decision unless you have exhausted the complaints procedure provided by the Council. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
Please find attached our 'have your say' feedback policy.
Kind Regards,
Information Governance
Blackburn with Darwen Council
Email: [Blackburn with Darwen Borough Council request email]
01254 222527
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