Adobe PDF Version of the Corporation Tax CT600 Form

Richard Taylor made this Freedom of Information request to HM Revenue and Customs

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear HM Revenue & Customs,
I would like to request the release of:

i/ Any records relating to the decision taken to make HMRC's free online Corporation Tax CT600 form available only as a downloadable Adobe PDF document. For example I would expect a report to the committee or individual who made the decision to exist and be disclosed.

ii/ Any reports HMRC holds which were produced to monitor the performance of the downloadable Adobe PDF version of the Corporation Tax CT600 form.

iii/ If not included in (ii) I would specifically like summary information on:
(a) The fraction of times a PDF form was downloaded but no successful submission was made via it.
(b) The fraction of submissions made via the PDF form which HMRC rejected and requested paper copies of the form and supporting information be supplied; broken down by category of reason for rejection.
(c) Feedback received via the comments box on the downloadable CT600.

I am anticipating periodic reports will be available to enable an assessment of changes in performance over time to be made.

iv/ Any proposals within HMRC to make a web-based (rather than PDF based) version of the CT600 available.

Many thanks,

--

Richard Taylor
Cambridge
http://www.rtaylor.co.uk

Richard Taylor left an annotation ()

Background to this request can be found at:

http://www.rtaylor.co.uk/hmrc-companiesh...

HM Revenue and Customs

1 Attachment

Dear Mr Taylor

Please find attached acknowledgement for FOI 2726/10.

Yours sincerely

Freedom of the Information Team

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HM Revenue and Customs

1 Attachment

Dear Mr Taylor

Please see the attached letter in response to your recent request under
the Freedom of Information Act to HMRC.

Yours sincerely

Eileen Tully

IMS Director's Office

020 8544 2717

[email address]

<<110128 Reply 2726 10.pdf>>

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Dear HM Revenue & Customs,

RE: FOI 2726/10

Many thanks for your reply to my FOI request, however you did not attached the Excel file promised in the response letter.

The FOI request and your response can be viewed online at:
http://www.whatdotheyknow.com/request/55...

Yours faithfully,

Richard Taylor

Richard Taylor left an annotation ()

It appears the HMRC are not recording the key statistics which I sought; I would have thought these would be essential to monitoring the performance of the downloadable PDF form.

The response also reveals HMRC has no plans to create an online web-based version of the CT600 - the downloadable PDF will continue to be the only option.

The comments released of course only come from those who managed to submit via what the HMRC call their "intelligent PDF" document.

HM Revenue and Customs

1 Attachment

Dear Mr Taylor,

The Excel spreadsheet was embedded in my reply but it would appear that
because the file was in PDF format it prevented it being open.

I have attached the document as requested.

Please accept my apologies for any inconvenience caused.

Yours sincerely

Eileen Tully | IMS Director's Office | 020 8544 2717|
[email address]

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Richard Taylor left an annotation ()

It appears from the data released that following a version change in the PDF software very many more submissions were per day successfully received; suggesting there were problems before which weren't captured as "failures" by the statistics.