Administration of Care Makers scheme

R Benson made this Freedom of Information request to NHS England

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The request was successful.

Dear Sir/Madam,

Freedom of Information Act request - please respond with electronic copies where possible.

NHS England as part of the Compassion in Practice nursing strategy created an ambassadorial scheme for healthcare workers called Care Makers. I have a few questions about the administration of this scheme I'd appreciate some clarity on, please?

1) There were a number of rounds or phases of recruitment. For each of these could you please give the following information:-
a. What dates were the recruitment initially planned to run from/to?
b. What date did it actually run to after any extensions to the deadline?
c. How many total applications were there in that round?
d. How many applications were successful?
2) Care Makers were asked on at least one occasion to recommit to the scheme or else be removed. How many Care Makers did/did not continue participating (for each of these if there were multiple occasions)?
3) If different from the totals from the previous questions, what is the total number of successful applicants inducted onto the Care Maker scheme over the lifetime of the programme and how many currently remain on it?
4) What is the yearly budget of the Care Maker scheme now?
5) What is the total budget cost to date of the Care Maker scheme?
6) On average, how much has it cost to induct each successful applicant, including the materials of the welcome pack and initial training events?
7) Was any information on the scheme requested for Professor Serrant's Compassion in Practice evaluation? If so please include all such materials considered in the drafting of her report.

Thank you for your assistance.

Faithfully,

Richard Benson

Contactus England (HEALTH AND SOCIAL CARE INFORMATION CENTRE), NHS England

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FOI England (NHS ENGLAND), NHS England

Dear Mr Benson,

Thank you for your Freedom of Information (FOI) request, dated 23 May 2016.

Please be assured that your request is being dealt with under the terms of the Freedom of Information Act 2000 and will be answered within twenty working days.

If you have any queries about this request or wish to contact us again, please email [NHS England request email] and the message will be forwarded appropriately. Please remember to quote the above reference number in any future communications.

Please do not reply to this email. This message has been sent from a central mailbox. To communicate with NHS England regarding Freedom of Information (FOI) requests, enquiries or complaints we ask these are sent directly to NHS England’s customer contact centre. This is to ensure all communications are progressed correctly. Their postal address, telephone number and email details are as follows:- PO Box 16738, Redditch, B97 9PT; 0300 3 11 22 33, [NHS England request email] .

Yours sincerely,

Freedom of Information
Corporate Communications Team
Transformation and Corporate Operations Directorate

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [NHS England request email]

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FOI England (NHS ENGLAND), NHS England

Dear Mr Benson

 

Re:      Freedom of Information request (Our Ref: FOI-010814)

 

Thank you for your Freedom of Information (FOI) request dated 23 May 2016.

 

Your exact request was:-

 

“NHS England as part of the Compassion in Practice nursing strategy
created an ambassadorial scheme for healthcare workers called Care Makers.
I have a few questions about the administration of this scheme I'd
appreciate some clarity on, please?

 

1) There were a number of rounds or phases of recruitment. For each of
these could you please give the following information:-

a. What dates were the recruitment initially planned to run from/to?

b. What date did it actually run to after any extensions to the deadline?

c. How many total applications were there in that round?

d. How many applications were successful?

 

2) Care Makers were asked on at least one occasion to recommit to the
scheme or else be removed. How many Care Makers did/did not continue
participating (for each of these if there were multiple occasions)?

 

3) If different from the totals from the previous questions, what is the
total number of successful applicants inducted onto the Care Maker scheme
over the lifetime of the programme and how many currently remain on it?

           

4) What is the yearly budget of the Care Maker scheme now?

           

5) What is the total budget cost to date of the Care Maker scheme?

           

6) On average, how much has it cost to induct each successful applicant,
including the materials of the welcome pack and initial training events?

           

7) Was any information on the scheme requested for Professor Serrant's
Compassion in Practice evaluation? If so please include all such materials
considered in the drafting of her report.”

 

NHS England holds some information in relation to this request.

 

1. From April 2013, NHS England commissioned NHS Employers to deliver the
entire work programme, NHS Employers managed the recruitment process on
behalf of NHS England and details of the recruitment dates and processes
are not available to NHS England at this time.

 

The exception is one report from NHS Employer’s in 2013/14 which stated
that: there were 655 confirmed Care Makers and 268 new applications = 923
Care Makers in total (as of 19 March 2014).

 

From April 2015, NHS England managed the Care Maker programme. A national
recruitment drive was undertaken in June 2015 for a period of 6 weeks and
178 new Care Makers were recruited as a result.

 

Despite recruitment being closed, ad hoc applications for new Care Makers
continued to be received and processed throughout 2015/16, 12 new
applications were received and processed successfully. On 1 June 2016
recruitment was opened up on a permanent basis and 17 further applications
have been received to date (06/06/16).

 

2. Care Makers have only been asked to recommit to the programme on one
occasion, in December 2014. This was an on-line recommitment request prior
to the handover of responsibility of the delivery of the programme from
NHS Employers to NHS England on 1 April 2015.

 

In December 2014 there were 1453 Care Makers on the NHS Employers Care
Maker database, of which 708 recommitted to the role. This meant that 745
(51%) did not recommit.

 

3. Based on the handover figures from NHS Employers and our current NHS
England figures the total number of successful applicants in the lifetime
of the programme is 1643. This figure is reached as follows:

NHS Employers handover figure – 1453

NHS England recruitment campaign – 178

NHS England ad hoc applications – 12

Total = 1643

The total number of Care Makers registered on the current active database
is 897.

 

4. There is a funded coordinator post for 2016/17, cost is £31,020. This
is the only central funding we provide to the care maker programme.

 

5. The total cost against the Care Maker cost centre from April 2013 to
March 2016 has been £559,555.

Costs/year:

2013/14                   £130,000

2014/15                   £300,867

2015/16                   £128,687

Total                        £559,555

 

6. Initial costs during NHS Employers management were part of their
commissioned budget and therefore not separated out to a distinct cost
line.

 

NHS England does not hold a breakdown of costs to the level requested.
Since 1 April 2015 induction has included electronic materials sent
directly to new Care Makers and if welcome events have been delivered the
regions have facilitated these at a local level.

 

7. In year 3 the evaluation report focussed only on the commissioned
programmes of work which were central components of Compassion in
Practice; the Care Maker programme was not a commissioned programme of
work. It was an underpinning programme and was therefore not requested as
part of the evaluation. The Care Maker programme was subject to a separate
evaluation.

 

I hope this information is helpful. However, if you are dissatisfied, you
have the right to ask for an internal review by writing to us, within two
months of the date of this letter, to:

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Email: [1][NHS England request email]

 

Please quote the reference number FOI-010814 in any future communications.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [2][email address]  

Website: [3]www.ico.gov.uk

 

Please note there is no charge for making an appeal.

 

Please be aware that in line with the Information Commissioner’s directive
on the disclosure of information under the FOI Act, your request will form
part of our disclosure log which is routinely published through our
[4]publication scheme.

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [5][NHS England request email].

   

Yours sincerely,

 

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [6][NHS England request email]

 

 

 

 

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