Dear Home Office,
Users of the UKVI Premium Service Centres are told their BRP cards should arrive 3-7 days after receiving their decision letters, and that after 10 days they should file a claim for a card that has not arrived.
What percentage of BRP cards and other visa documents are posted in time to arrive within the 3 - 7 day and 10-day timeframes?
Thank you for contacting the Home Office with your request.
This has been assigned to a caseworker (case ref 48437). We will aim to send you a full response by 01/06/2018 which is twenty working days from the date we received your request.
If you have any questions then please do not hesitate to contact us.
Logo for letterhead.png
Dear Mr Shields
Please find attached a letter in response to your FOI request of 2 May.
Customer Performance and Improvement
We work to defend the right to FOI for everyone
Help us protect your right to hold public authorities to account. Donate and support our work.Donate Now