Adherence to delivery timeframes for BRP cards

Colin Shields made this Freedom of Information request to Home Office

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Home Office,

Users of the UKVI Premium Service Centres are told their BRP cards should arrive 3-7 days after receiving their decision letters, and that after 10 days they should file a claim for a card that has not arrived.

What percentage of BRP cards and other visa documents are posted in time to arrive within the 3 - 7 day and 10-day timeframes?

Yours faithfully,
Colin Shields

FOI Requests, Home Office

Mr. Shields,

Thank you for contacting the Home Office with your request.

This has been assigned to a caseworker (case ref 48437). We will aim to send you a full response by 01/06/2018 which is twenty working days from the date we received your request.

If you have any questions then please do not hesitate to contact us.

Thank you,

P. Zebedee
FOI Requests
Home Office

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FOI Responses, Home Office

3 Attachments

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Dear Mr Shields


Please find attached a letter in response to your FOI request of 2 May. 


Yours sincerely



J Jones


Customer Performance and Improvement





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