Action taken by ICO

Edward Williams made this Freedom of Information request to Information Commissioner's Office

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was refused by Information Commissioner's Office.

Edward Williams

Dear Information Commissioner’s Office,

Provide all records relating to DVLA vehicle keeper data being passed by private parking companies to MIL Collections Ltd.

Yours faithfully,

Edward Williams

AccessICOinformation, Information Commissioner's Office

Thank you for contacting the Information Commissioner’s Office. We confirm
that we have received your correspondence.

If you have made a request for information held by the ICO we will contact
you as soon as possible if we need any further information to enable us to
answer your request. If we don't need any further information we will
respond to you within our published, and statutory, service levels. For
more information please visit [1]http://ico.org.uk/about_us/how_we_comply

If you have raised a new information rights concern - we aim to send you
an initial response and case reference number within 30 days.

If you are concerned about the way an organisation is handling your
personal information, we will not usually look into it unless you have
raised it with the organisation first. For more information please see our
webpage ‘raising a concern with an organisation’ (go to our homepage and
follow the link ‘for the public’). You can also call the number below.

If you have requested advice - we aim to respond within 14 days. 

If your correspondence relates to an existing case - we will add it to
your case and consider it on allocation to a case officer.

Copied correspondence - we do not respond to correspondence that has been
copied to us.

For more information about our services, please see our webpage ‘Service
standards and what to expect' (go to our homepage and follow the links for
‘Report a concern’ and ‘Service standards and what to expect'). You can
also call the number below.

For information about what we do with personal data see our [2]privacy
notice.

If there is anything you would like to discuss with us, please call our
helpline on 0303 123 1113.

Yours sincerely

The Information Commissioner’s Office

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Information Commissioner's Office

9 July 2018

 

Case Reference Number IRQ0757992

 

Dear Mr Williams

 
Thank you for your recent request for information. We received your
request on 19 June.
 
We will be considering your request under the Freedom of Information Act
2000. You can expect us to respond in full by 17 July. This is 20 working
days from the date we received your request. If, for any reason, we can’t
respond by this date, we will let you know and tell you when you can
expect a response.
 
If you have any questions please contact me using the IRQ case reference
number above or by replying to this email and leaving the subject field
unchanged.
 
Thank you for your interest in the work of the Information Commissioner's
Office.
 
Yours sincerely 

 
 

Jessica Duckworth
Senior Information Access Officer
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF
T. 0330 4146497  F. 01625 524510  [1]ico.org.uk  [2]twitter.com/iconews
Please consider the environment before printing this email
For information about what we do with personal data see our [3]privacy
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References

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Information Commissioner's Office

18 July 2018

 

Case Reference Number IRQ0757992

 

Dear Mr Williams

Request for Information
 
I am now in a position to provide you with a response to your request for
information dated 19 June.
 
In your email of 19 June you asked us:
 
‘Provide all records relating to DVLA vehicle keeper data being passed by
private parking companies to MIL Collections Ltd.’
 
We understand your request to be for information regarding any complaints
and concerns we have received about private parking companies where the
concern has involved those companies passing on DVLA vehicle keeper data
to MIL Collections Ltd.
 
Unfortunately we are not able to provide you with the information you have
requested.  I will explain in more detail below why this is the case, but
in brief, section 12 of the Freedom of Information Act 2000 (FOIA) makes
clear that a public authority (such as the Information Commissioner’s
Office – the ICO) is not obliged to comply with an FOIA request if the
authority estimates that the cost of complying with the request would
exceed the ‘appropriate limit'. The ‘appropriate limit’ for the ICO, as
determined in the ‘Freedom of Information and Data Protection (Appropriate
Limit and Fees) Regulations 2004’ is £450.  We have determined that £450
would equate to 18 hours work. 
 
Whilst the information you have requested is likely to sit within our
electronic case management system, this system is not set up to easily
provide us with the type of information you have requested.  Generally
speaking this is not the sort of information we would need for our own day
to day business purposes. 
 
The system allows us to search for the cases we have dealt with in a
number of different ways, such as by the unique reference number the case
was given, the name and address of the person who contacted us and the
name of any organisation that has been complained about.  We can also
search for cases on the basis of the broad nature or sector of the
complaint, but we can only search on a limited number of fixed criteria.
We do not have a sector designation specifically for private parking
companies. In this instance I have searched on the sectors I believe might
reasonably encompass private parking companies such as the motor industry
and general business.
 
Unfortunately, we are unable to conduct an electronic search specifically
for complaints that we have received regarding DVLA vehicle keeper data
being passed by private parking companies to debt collection agencies,
including MIL Collections Ltd.
 
In order to find this information we would need to individually check the
details and correspondence on every complaint we had received in these
sectors to identify firstly, whether they involved a private parking
company, and secondly, whether the complaint was in regards to the vehicle
keeper data being passed on to MIL Collections Ltd. Having checked our
case management system for broad figures I can confirm that there are over
1300 cases that fall under the sectors I have searched in order to try and
respond to your request.
 
Therefore, assuming that each search of each case would take approximately
2 minutes to complete (and it is certain that some searches would take
much longer than that), this would equate to over 43 hours worth of
searching.  This is well in excess of the 18 hours which would accrue a
charge of £450.  It is for this reason, and in accordance with section 12
of the FOIA, that we are not obliged to comply with your request for
information.
 
However, if you are able to narrow the scope of your request we may be in
a position to provide the information free of charge, if it will cost us
less than the appropriate limit to do so.  For example, if you can narrow
the dates you are interested in, or if you can name any of the specific
private parking companies that you want information about, then we may be
able to conduct further searches and provide the information you seek.  I
should point out that any reformulated request you may wish to make to the
ICO will be treated as a new FOI request, and the 20 working day time
limit will begin again.
 
Review procedure
 
However, if you are dissatisfied with this response and wish to request a
review of our decision or make a complaint about how your request has been
handled you should write to the Information Access Team at the address
below or email [1][ICO request email]
 
Your request for internal review should be submitted to us within 40
working days of receipt by you of this response.  Any such request
received after this time will only be considered at the discretion of the
Commissioner.
 
If having exhausted the review process you are not content that your
request or review has been dealt with correctly, you have a further right
of appeal to this office in our capacity as the statutory complaint
handler under the legislation.  To make such an application, please write
to our Customer Contact Team, at the address given or visit the
‘Complaints’ section of our website to make a Freedom of Information Act
or Environmental Information Regulations complaint online.
 
A copy of our review procedure can be accessed from our website
[2]here.

Yours sincerely

 
 
 

Jessica Duckworth
Senior Information Access Officer
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF
T. 0330 4146497  F. 01625 524510  [3]ico.org.uk  [4]twitter.com/iconews
Please consider the environment before printing this email
For information about what we do with personal data see our [5]privacy
notice

References

Visible links
1. mailto:[ICO request email]
2. https://ico.org.uk/media/about-the-ico/p...
3. http://ico.org.uk/
4. https://twitter.com/iconews
5. https://ico.org.uk/global/privacy-notice/

Edward Williams

Dear Information Commissioner’s Office,

I request an IR.

Yours faithfully,

Edward Williams

AccessICOinformation, Information Commissioner's Office

Thank you for contacting the Information Commissioner’s Office. We confirm
that we have received your correspondence.

If you have made a request for information held by the ICO we will contact
you as soon as possible if we need any further information to enable us to
answer your request. If we don't need any further information we will
respond to you within our published, and statutory, service levels. For
more information please visit [1]http://ico.org.uk/about_us/how_we_comply

If you have raised a new information rights concern - we aim to send you
an initial response and case reference number within 30 days.

If you are concerned about the way an organisation is handling your
personal information, we will not usually look into it unless you have
raised it with the organisation first. For more information please see our
webpage ‘raising a concern with an organisation’ (go to our homepage and
follow the link ‘for the public’). You can also call the number below.

If you have requested advice - we aim to respond within 14 days. 

If your correspondence relates to an existing case - we will add it to
your case and consider it on allocation to a case officer.

Copied correspondence - we do not respond to correspondence that has been
copied to us.

For more information about our services, please see our webpage ‘Service
standards and what to expect' (go to our homepage and follow the links for
‘Report a concern’ and ‘Service standards and what to expect'). You can
also call the number below.

For information about what we do with personal data see our [2]privacy
notice.

If there is anything you would like to discuss with us, please call our
helpline on 0303 123 1113.

Yours sincerely

The Information Commissioner’s Office

Our newsletter

Details of how to sign up for our monthly e-newsletter can be found at
[3]http://www.ico.org.uk/tools_and_resource...

Twitter

Find us on Twitter at [4]http://www.twitter.com/ICOnews

 

References

Visible links
1. http://ico.org.uk/about_us/how_we_comply
2. https://ico.org.uk/global/privacy-notice/
3. http://www.ico.org.uk/tools_and_resource...
4. http://www.twitter.com/ICOnews

Information Commissioner's Office

20 August 2018

Case reference RCC0771337

Dear Mr Williams

Thank you for your request for internal review of 20 July 2018. My name is
Helen Ward and I'm the Group Manager for Records and Information
Management. I have considered your request, our response and your request
for internal review.

In summary, I am upholding our initial response to your request for the
reasons given. We are not able to easily search for the information you
have requested. As explained, you are welcome to narrow your request to
assist in making more targeted searches.

I appreciate this is unlikely to be the response you were hoping for and
would urge you to consider making a fresh request so, hopefully, we are
able to provide you with information you are looking for.

Yours sincerely

Helen Ward
Group Manager, Records and Information Management

If you remain dissatisfied, you can complain to the ICO in its capacity as
statutory complaints handler for FOIA by following this link -
[1]https://ico.org.uk/make-a-complaint/

 

References

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