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Action taken against Four Seasons....

Steve Tennison made this Freedom of Information request to Care Quality Commission

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

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Dear Care Quality Commission,

What action and penalties have been taken against the following homes and provider (Four Seasons) who were known to have abusive practices whereby residents were harmed and died:

Landsdowne Care Home, London
Harrogate Lodge, Leeds
York Court, Battersea

Claire Royston is named as the responsible individual for the majority of Four Seasons care homes, what action has been taken against her, as so many care homes under her responsibility are failing?

Yours faithfully,
Steve

Information Access, Care Quality Commission

Dear Mr Tennison

 

I write to acknowledge your correspondence dated 06 April 2016, where you
asked to be provided with information from the Care Quality Commission
(CQC).

 

Your request is as follows:

 

“What action and penalties have been taken against the following homes and
provider (Four Seasons) who were known to have abusive practices whereby
residents were harmed and died:

 

Landsdowne Care Home, London

Harrogate Lodge, Leeds

York Court, Battersea

 

Claire Royston is named as the responsible individual for the majority of
Four Seasons care homes, what action has been taken against her, as so
many care homes under her responsibility are failing?”

 

We can confirm that your request is now being processed in accordance with
the Freedom of Information Act 2000 (FOIA).

 

CQC will endeavour to respond to you as soon as possible but must legally
do so within 20 working days from the date of receipt of your request, as
required by FOIA.

 

You can therefore expect a response from CQC by no later than the close of
business on 05 May 2016. We will inform you if we are unable to meet this
deadline.

 

Some of the information requested may be exempt from disclosure under
FOIA. Should this occur, we will fully explain the reasons why when we
respond.

 

If you have any queries please do not hesitate to contact the team,
quoting our reference number.

 

Regards

 

On behalf of:

Information Access Team

 

Care Quality Commission

Citygate

Gallowgate

Newcastle upon Tyne

NE1 4PA

 

Statutory requests for information made under access to information
legislation, such as the Data Protection Act 1998 and the Freedom of
Information Act 2000, should be sent to:  [1][CQC request email]

 

 

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References

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1. mailto:[CQC request email]

Information Access, Care Quality Commission

1 Attachment

Our Ref: CQC IAT 1617 0013

 

Dear Mr Tennison

 

I write in response to your correspondence dated 6 April 2016 in which you
requested information from the Care Quality Commission (CQC).

 

As you requested general information in relation to registered services,
your correspondence does not constitute a request for recorded information
and is therefore not a valid request under the Freedom of Information Act
2000 (FOIA).

 

Ordinarily, this type of correspondence would be handled by our National
Customer Service Centre. However, because you contacted us via the “What
Do They Know?” website, the Information Rights team within CQC has
coordinated a response to your correspondence.

 

Please see the attached response.

 

The “What Do They Know?” website allows any individual to submit a request
for recorded information to a public authority but it should not be used
for general correspondence.

 

The [1]help section of the “What Do They Know?” website confirms “The site
is only for hosting FOI requests, not for general correspondence with
public authorities. Phrasing your request as a question or a request for
comment (e.g. “why are you doing X?” or “please explain why you are doing
X”) makes it more likely that your message will not be seen as a valid FOI
request, both by us and by the public authority.”.

 

If you wish to make a general enquiry or have any questions about our
regulation you should contact CQC through our National Customer Service
Centre rather than “What Do They Know?”.

 

Our contact details for general enquiries are:

 

CQC National Customer Service Centre

Citygate

Gallowgate

Newcastle upon Tyne

NE1 4PA

 

Telephone:    03000 616161

Fax:                03000 616171

E-mail:            [2][email address]

 

Any further requests for general information made via “What Do They Know”
will be refused as not being valid requests under the FOIA.

 

If you wish to make requests for recorded information you may find it
useful to read guidance issued by the Information Commissioner’s Office on
what constitutes a valid request.

 

Guidance is available on their website at:

 

[3]https://ico.org.uk/for-the-public/offici...

Yours sincerely

The Information Rights team

 

Customer & Corporate Services Directorate

Care Quality Commission
Citygate

Gallowgate
Newcastle upon Tyne
NE1 4PA

 

The Care Quality Commission is the independent regulator of health and
adult social care services in England. [4]www.cqc.org.uk. For general
enquiries, call the National Customer Service Centre (NCSC) on 03000
616161 or email [5][email address].

 

Statutory requests for information made under access to information
legislation such as the Data Protection Act 1998 and the Freedom of
Information Act 2000 should be sent to: [6][CQC request email]

 

 

 

show quoted sections

References

Visible links
1. https://www.whatdotheyknow.com/help/requ...
2. mailto:[email address]
3. https://ico.org.uk/for-the-public/offici...
4. http://www.cqc.org.uk/
5. mailto:[email address]
6. mailto:[CQC request email]

Sylvia Rushbrooke left an annotation ()

Residents are reported as died with pressure ulcer related deaths at at least 2 of the 3 homes listed it is not acceptable that probable avoidable deaths at such homes are not deemed worthy of any penalty by the CQC on those homes managers and owners of the co or the named responsible persons on the CQC web site or that probably inaccurate CQC inspections did not highlight or prevent harm at homes that evidently failed residents and families and caused so much misery, suffering and possible needless deaths

Anahita Behrooz left an annotation ()

A request for information about Lansdowne Care Home Four Seasons Health Care recently revealed that there have been 69 safeguarding alerts regarding this home since April 2010, with 42 investigations and 13 proven cases of abuse/neglect. I would like to know how the CQC has been able to substantiate 5 consecutive years of GOOD rating.

Why is the information regarding the 13 cases of Abuse/neglect not been contained in the CQC inspection report.

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