We don't know whether the most recent response to this request contains information or not – if you are Melanie leahy please sign in and let everyone know.

Dear Pennine Care NHS Foundation Trust,

Please provide action plans made after any serious incidents / deaths of in patients for finically years
2010 to 2017

Yours faithfully,

Melanie Leahy

PENNINECARE, foi (PENNINE CARE NHS FOUNDATION TRUST), Pennine Care NHS Foundation Trust

Good morning Melanie

FOI ref: 2017/1654

Thank you for your request for information dated 15th November 2017.

We will consider your request under the Freedom of Information Act 2000. You should receive a response within 20 working days - in this case, by 13th December 2017. Please be aware, the information you have requested may not be disclosed to you if it is exempt.

We will inform you if:
•we are unable to achieve the 20 working day deadline. We aim to give you a revised due date as soon as possible.
•we are unable to give you the information as responding to your request exceeds the ‘appropriate limit’. This would apply if it would take us longer than 18 hours to retrieve, collate and provide the information you request.
•your request (in full or in part) needs be transferred to another public authority to obtain the information you have requested

If you have any questions about this request, please contact me quoting the reference number above.

Yours sincerely

Sarah Browne
Senior Information Governance & Risk Officer
Pennine Care NHS Foundation Trust
225 Old Street
Ashton-under-Lyne
OL6 7SR

Telephone: 0161 716 3146

Email:t[Pennine Care NHS Foundation Trust request email]
Website: www.penninecare.nhs.uk

show quoted sections

PENNINECARE, foi (PENNINE CARE NHS FOUNDATION TRUST), Pennine Care NHS Foundation Trust

1 Attachment

Good morning Melanie

I’ve been liaising with the business area regarding this request. They have confirmed that for the time period requested, there are 3696 individual actions within action plans that would need to be reviewed and considered for redaction where information is exempt from disclosure (e.g. if it identifies patients or staff).

Attached is a copy of the action plan template to demonstrate to you the type of detail that is held. Even allowing just 1 minute per action works out at over 61 hours reading and redaction time.

For this reason, the Trust are considering refusing your request on the basis of the sheer volume of the data involved. Before we draft a final response, I wanted to give you an opportunity to refine your request to make it more manageable.

To be clear, we can provide the total number of incidents with action plans each year, or we could provide the number of individual actions. But, the time frame and focus would need to be reduced significantly if you would like to see copies of action plans.

Please advise how you would like us to proceed.

Kind regards

Sarah Browne
Senior Information Governance & Risk Officer
Pennine Care NHS Foundation Trust
225 Old Street
Ashton-under-Lyne
OL6 7SR

Telephone: 0161 716 3146

Email:t[Pennine Care NHS Foundation Trust request email]
Website: www.penninecare.nhs.uk

show quoted sections

Dear PENNINECARE, foi (PENNINE CARE NHS FOUNDATION TRUST),

I would like to see action plans written from serious incident reports after deaths of inpatients please

Yours sincerely,

Melanie leahy

PENNINECARE, foi (PENNINE CARE NHS FOUNDATION TRUST), Pennine Care NHS Foundation Trust

Good morning Melanie

I understand you are now requesting action plans only in relation to deaths of mental health service inpatients.

Please can you clarify the time period you now wish to cover.

Your request will be kept on hold until your response is received.

Kind regards

Sarah Browne
Senior Information Governance & Risk Officer
Pennine Care NHS Foundation Trust
225 Old Street
Ashton-under-Lyne
OL6 7SR

Telephone: 0161 716 3146

Email:t[Pennine Care NHS Foundation Trust request email]
Website: www.penninecare.nhs.uk

show quoted sections

Dear PENNINECARE, foi (PENNINE CARE NHS FOUNDATION TRUST),

Yes, that's right, for the financial years 2010 to 2017 please

Yours sincerely,

Melanie leahy

Dear PENNINECARE, foi (PENNINE CARE NHS FOUNDATION TRUST),

the last five years please
Yours sincerely,

Melanie leahy

PENNINECARE, foi (PENNINE CARE NHS FOUNDATION TRUST), Pennine Care NHS Foundation Trust

Message from the Information Governance department:

Thank you for your email; it has arrived safely in the Freedom of
Information team.  Please be advised, this mailbox is only manned Monday
to Friday, excluding bank holidays.  

Please note, we are not a clinical team and so if your query is of a
clinical nature, please contact your GP.  If you require urgent medical
assistance, please call 999 or visit your local A&E department. 

show quoted sections

PENNINECARE, foi (PENNINE CARE NHS FOUNDATION TRUST), Pennine Care NHS Foundation Trust

2 Attachments

Good afternoon Ms Leahy

A response was already provided to this request.

Please find the attached.

Kind regards

Sarah Browne
Senior Information Governance & Risk Officer
Pennine Care NHS Foundation Trust
225 Old Street
Ashton-under-Lyne
OL6 7SR

Telephone: 0161 716 3146
Email: [email address]
Website: www.penninecare.nhs.uk

show quoted sections

Dear PENNINECARE, foi (PENNINE CARE NHS FOUNDATION TRUST),

Many thanks.
I understand the need to remove names but would like an internal review with regards dates having been removed.
Information is too vague without dates

Yours sincerely,

Melanie leahy

PENNINECARE, foi (PENNINE CARE NHS FOUNDATION TRUST), Pennine Care NHS Foundation Trust

 

Dear Ms Leahy,

 

FOI ref: IR2017/1840

 

Thank you for your email dated 11^th January 2018.

 

We will consider your email as an internal review and you should receive a
response within 20 working days - in this case, by 8^th February 2018.

 

Yours sincerely

 

Julie Higginbottom

Information Governance Administrator

 

Pennine Care NHS Foundation Trust

225 Old Street

Ashton-under-Lyne OL6 7SR

 

--------------------------------------------------------------------------

 

show quoted sections

PENNINECARE, Foi (PENNINE CARE NHS FOUNDATION TRUST), Pennine Care NHS Foundation Trust

Dear Ms Leahy

 

FOI ref: 2017/1840

 

Thank you for your email to Pennine Care NHS Foundation Trust dated 11^th
January 2017 regarding a request for an internal review of our disclosure,
dated Friday 29^th December 2017. 

 

I have reviewed and responded to this request as an independent reviewer
under the Freedom of Information Act (2000).

 

 

Initial Request

 

Your initial request dated 15^th November 2017 stated:

 

Please provide action plans made after any serious incidents / deaths of
in patients for finically years
2010 to 2017

 

On the 22^nd November 2017, we advised we were considering refusing your
request based on the sheer volume of information your request captured. 
We calculated it would take in excess of 61 hours to service your request,
and so asked if you would consider refining your request to make it more
manageable. 

 

On 6^th December 2017, you refined your request, asking instead for
“serious incident reports after deaths of inpatients”.

 

On the 7^th December 2017, we asked you confirm the time period you
sought, and on the same day you confirmed you were seeking financial years
2010/11 to present. 

 

We responded to your request on Friday 29^th December.  I note the
legislative deadline for this request was 9^th January 2018, and as such
we responded within the 20 working days required by S.10(1) of the Freedom
of Information Act.

 

Internal Review

 

On 11^th January 2018 you sent us the following email:

 

I understand the need to remove names but would like an internal review
with regards dates having been removed.  Information is too vague without
dates

 

The Trust acknowledged receipt of your request for review on 12^th January
2017.    

 

Findings of Internal Review

 

As the internal reviewer, I have taken a fresh approach to the handling of
your request.  Having undertaken my review, I believe we have not fully
complied with S.1(1) of the FOI Act.  As part of your correspondence with
the case worker, you were sent a copy of our action plan template, along
with the following email:

 

“I’ve been liaising with the business area regarding this request.  They
have confirmed that for the time period requested, there are 3696
individual actions within action plans that would need to be reviewed and
considered for redaction where information is exempt from disclosure (e.g.
if it identifies patients or staff). 

 

Attached is a copy of the action plan template to demonstrate to you the
type of detail that is held.  Even allowing just 1 minute per action works
out at over 61 hours reading and redaction time.

 

For this reason, the Trust are considering refusing your request on the
basis of the sheer volume of the data involved.  Before we draft a final
response, I wanted to give you an opportunity to refine your request to
make it more manageable. 

 

To be clear, we can provide the total number of incidents with action
plans each year, or we could provide the number of individual actions.
But, the time frame and focus would need to be reduced significantly if
you would like to see copies of action plans.”

 

In particular we said we could provide you with the number of individual
actions, and then advised the time frame and focus would need to be
reduced if you would like copies of action plans.   Your response was:

 

“I would like to see action plans written from serious incident reports
after deaths of inpatients please” for “financial years 2010 to 2017
please”.

 

The caseworker sent your request wording to the business area, and they
provided the centrally recorded information that you have been provided
with.  I consider the recorded information provided by the business area
did not meet your requested criteria (i.e. all the information recorded in
the action plan), and so it is my opinion that the Trust has failed to
provide the information requested. 

 

I sincerely apologise for this error.  Your request will be re-opened.
Please be advised, however, as more recorded information is captured by
your request for action plans, the Trust will need to further investigate
the recorded information captured by your request, and as such your
request may still attract exemptions.  In line with S.16, the obligation
to advise and assist, you will shortly be contacted by the team and we
will work with you to ensure you receive the best and most appropriate
outcome. 

 

 

Complaint Rights

 

Your attention is drawn to the details below, which outline your right of
complaint.

 

Should you have any further queries concerning this matter, please email,
write or contact the team on telephone number 0161 716 3147 quoting the
reference number above.

 

Yours sincerely

 

Paul Byrne

Information Governance Assurance Manager

Information Governance Department

 

Pennine Care NHS Foundation Trust

Trust Headquarters

225 Old Street

Ashton under Lyne

OL6 7SR

Tele: 0161 716 3991

Email: [1][email address]

Website: [2]www.penninecare.nhs.uk

 

************************************************************************************************

SATISFACTION SURVEY

 

To help us monitor and improve our services, please complete our anonymous
satisfaction survey that can be found at the following address –

[3]https://www.surveymonkey.co.uk/r/pcftfoi...

 

COMPLAINT RIGHTS

 

Are you unhappy with how your request has been handled or do you think the
decision is incorrect?

 

You have the right to require Pennine Care NHS Foundation Trust to review
their decision.

 

Prior to lodging a formal complaint you are welcome and encouraged to
discuss the decision with the case officer that dealt with your request.

 

Ask to have the decision looked at again –

The quickest and easiest way to have the decision looked at again is to
telephone the case officer.

 

That person will be able to discuss the decision, explain any issues and
assist with any problems.

 

Complaint

If you are dissatisfied with the handling procedures or the decision of
Pennine Care NHS Foundation Trust made under the Freedom of Information
Act 2000 regarding access to information, you can lodge a complaint with
Pennine Care NHS Foundation Trust to have the decision reviewed.

 

Complaints should be made in writing and addressed:

The Information Governance Manager

Pennine Care NHS Foundation Trust

225 Old Street

Ashton-under-Lyne OL6 7SR

 

If email is prefered, complaints may be sent to
[4][Pennine Care NHS Foundation Trust request email].

 

The Information Commissioner

After lodging a complaint with Pennine Care NHS Foundation Trust if you
are still dissatisfied with the decision you can make an application to
the Information Commissioner for a decision on whether the request for
information has been dealt with in accordance with the requirements of the
Act.

 

For information on how to make an application to the Information
Commissioner please visit their website at [5]www.ico.org.uk . 
Alternatively, phone or write to:

 

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Phone:  01625 545 700

 

 

show quoted sections

PENNINECARE, Foi (PENNINE CARE NHS FOUNDATION TRUST), Pennine Care NHS Foundation Trust

1 Attachment

Good afternoon Ms Leahy

 

Further to the below, it has been recognised that we haven’t necessarily
provided you with all the information you previously requested – i.e. we
retrieved some of the information recorded within the action plan
documentation, but not all of it.

 

As such, now we seek some clarity. 

 

Are you seeking copies of the action plan documents (example attached)?

 

The Trust does not centrally record all the information held in that
action plan.  As such, if you do want copies of the action plans, the
process for the team would be to manually locate the incident reports
relating to deaths of inpatients between calendar years 2010 and 2017. 
They would then need to extract the action plans from the incident
reports.  Given the manual retrieval process, this could take in excess of
18 hours, but we can try if this is what you seek. 

 

If the action plan documentation can be retrieved in less than 18 hours,
the action plans would need redacting to remove any identifiable
information.  These may be more heavily redacted than the actions
previously provided as multiple actions on a single action plan form may
make the patient or staff involved more identifiable (e.g. if one action
referred to diabetes and another action referred to a fall). The actions
may build up the picture of the incident in an identifiable manner.

 

I note in your internal review request you state dates have been removed,
and the information is too vague without dates, but you raise no further
complaint.  I can confirm dates were not retrieved as part of the original
request (and as such were not withheld).  The only dates that were
considered were those that were recorded incidentally as part of the
action.  As an alternative, would it be acceptable to receive a date
alongside the existing actions provided?  If so, which date would you be
interested in?  Please be advised, however, if the date would identify the
staff or patient involved, we would seek to exempt the information.   

 

Please advise how you would like us to proceed.

 

Kind regards

 

 

Sarah Browne

Senior Information Governance & Risk Officer

Pennine Care NHS Foundation Trust

225 Old Street

Ashton-under-Lyne

OL6 7SR

 

Telephone: 0161 716 3146

Email: [1][email address]

Website: [2]www.penninecare.nhs.uk

 

 

 

 

From: PENNINECARE, Foi (PENNINE CARE NHS FOUNDATION TRUST)
Sent: 02 February 2018 11:39
To: Melanie leahy
Cc: PENNINECARE, Foi (PENNINE CARE NHS FOUNDATION TRUST)
Subject: Internal Review Response - 2017/1840

 

Dear Ms Leahy

 

FOI ref: 2017/1840

 

Thank you for your email to Pennine Care NHS Foundation Trust dated 11^th
January 2017 regarding a request for an internal review of our disclosure,
dated Friday 29^th December 2017. 

 

I have reviewed and responded to this request as an independent reviewer
under the Freedom of Information Act (2000).

 

 

Initial Request

 

Your initial request dated 15^th November 2017 stated:

 

Please provide action plans made after any serious incidents / deaths of
in patients for finically years
2010 to 2017

 

On the 22^nd November 2017, we advised we were considering refusing your
request based on the sheer volume of information your request captured. 
We calculated it would take in excess of 61 hours to service your request,
and so asked if you would consider refining your request to make it more
manageable. 

 

On 6^th December 2017, you refined your request, asking instead for
“serious incident reports after deaths of inpatients”.

 

On the 7^th December 2017, we asked you confirm the time period you
sought, and on the same day you confirmed you were seeking financial years
2010/11 to present. 

 

We responded to your request on Friday 29^th December.  I note the
legislative deadline for this request was 9^th January 2018, and as such
we responded within the 20 working days required by S.10(1) of the Freedom
of Information Act.

 

Internal Review

 

On 11^th January 2018 you sent us the following email:

 

I understand the need to remove names but would like an internal review
with regards dates having been removed.  Information is too vague without
dates

 

The Trust acknowledged receipt of your request for review on 12^th January
2017.    

 

Findings of Internal Review

 

As the internal reviewer, I have taken a fresh approach to the handling of
your request.  Having undertaken my review, I believe we have not fully
complied with S.1(1) of the FOI Act.  As part of your correspondence with
the case worker, you were sent a copy of our action plan template, along
with the following email:

 

“I’ve been liaising with the business area regarding this request.  They
have confirmed that for the time period requested, there are 3696
individual actions within action plans that would need to be reviewed and
considered for redaction where information is exempt from disclosure (e.g.
if it identifies patients or staff). 

 

Attached is a copy of the action plan template to demonstrate to you the
type of detail that is held.  Even allowing just 1 minute per action works
out at over 61 hours reading and redaction time.

 

For this reason, the Trust are considering refusing your request on the
basis of the sheer volume of the data involved.  Before we draft a final
response, I wanted to give you an opportunity to refine your request to
make it more manageable. 

 

To be clear, we can provide the total number of incidents with action
plans each year, or we could provide the number of individual actions.
But, the time frame and focus would need to be reduced significantly if
you would like to see copies of action plans.”

 

In particular we said we could provide you with the number of individual
actions, and then advised the time frame and focus would need to be
reduced if you would like copies of action plans.   Your response was:

 

“I would like to see action plans written from serious incident reports
after deaths of inpatients please” for “financial years 2010 to 2017
please”.

 

The caseworker sent your request wording to the business area, and they
provided the centrally recorded information that you have been provided
with.  I consider the recorded information provided by the business area
did not meet your requested criteria (i.e. all the information recorded in
the action plan), and so it is my opinion that the Trust has failed to
provide the information requested. 

 

I sincerely apologise for this error.  Your request will be re-opened.
Please be advised, however, as more recorded information is captured by
your request for action plans, the Trust will need to further investigate
the recorded information captured by your request, and as such your
request may still attract exemptions.  In line with S.16, the obligation
to advise and assist, you will shortly be contacted by the team and we
will work with you to ensure you receive the best and most appropriate
outcome. 

 

 

Complaint Rights

 

Your attention is drawn to the details below, which outline your right of
complaint.

 

Should you have any further queries concerning this matter, please email,
write or contact the team on telephone number 0161 716 3147 quoting the
reference number above.

 

Yours sincerely

 

Paul Byrne

Information Governance Assurance Manager

Information Governance Department

 

Pennine Care NHS Foundation Trust

Trust Headquarters

225 Old Street

Ashton under Lyne

OL6 7SR

Tele: 0161 716 3991

Email: [3][email address]

Website: [4]www.penninecare.nhs.uk

 

************************************************************************************************

SATISFACTION SURVEY

 

To help us monitor and improve our services, please complete our anonymous
satisfaction survey that can be found at the following address –

[5]https://www.surveymonkey.co.uk/r/pcftfoi...

 

COMPLAINT RIGHTS

 

Are you unhappy with how your request has been handled or do you think the
decision is incorrect?

 

You have the right to require Pennine Care NHS Foundation Trust to review
their decision.

 

Prior to lodging a formal complaint you are welcome and encouraged to
discuss the decision with the case officer that dealt with your request.

 

Ask to have the decision looked at again –

The quickest and easiest way to have the decision looked at again is to
telephone the case officer.

 

That person will be able to discuss the decision, explain any issues and
assist with any problems.

 

Complaint

If you are dissatisfied with the handling procedures or the decision of
Pennine Care NHS Foundation Trust made under the Freedom of Information
Act 2000 regarding access to information, you can lodge a complaint with
Pennine Care NHS Foundation Trust to have the decision reviewed.

 

Complaints should be made in writing and addressed:

The Information Governance Manager

Pennine Care NHS Foundation Trust

225 Old Street

Ashton-under-Lyne OL6 7SR

 

If email is prefered, complaints may be sent to
[6][Pennine Care NHS Foundation Trust request email].

 

The Information Commissioner

After lodging a complaint with Pennine Care NHS Foundation Trust if you
are still dissatisfied with the decision you can make an application to
the Information Commissioner for a decision on whether the request for
information has been dealt with in accordance with the requirements of the
Act.

 

For information on how to make an application to the Information
Commissioner please visit their website at [7]www.ico.org.uk . 
Alternatively, phone or write to:

 

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Phone:  01625 545 700

 

 

show quoted sections

Dear PENNINECARE, Foi (PENNINE CARE NHS FOUNDATION TRUST),

Please provide action plans example as you have attached.
If manual trawl is over 18 hrs for years requested please provide those that you can for latest years within time allowed.
By latest mean 2017 backwards.

If dates may provide patient info please provide year of action plan rather than month.

Yours sincerely,

Melanie leahy

PENNINECARE, Foi (PENNINE CARE NHS FOUNDATION TRUST), Pennine Care NHS Foundation Trust

Good morning Melanie

I understand you seek copies of the action plan documents themselves.

I understand you would like these from incident forms after deaths of inpatients.

However, you need to provide a clear time period for us to search e.g. 2015 to 2017 inclusive. Please see point 30 of the ICO's S.12 guidance https://ico.org.uk/media/for-organisatio...

Please provide the time period you would like us to cover.

Kind regards

Sarah Browne
Senior Information Governance & Risk Officer
Pennine Care NHS Foundation Trust
225 Old Street
Ashton-under-Lyne
OL6 7SR

Telephone: 0161 716 3146

Email:t[Pennine Care NHS Foundation Trust request email]
Website: www.penninecare.nhs.uk

show quoted sections

Dear PENNINECARE, Foi (PENNINE CARE NHS FOUNDATION TRUST),

Ok 2015 to 2017 please
Yours sincerely,

Melanie leahy

PENNINECARE, Foi (PENNINE CARE NHS FOUNDATION TRUST), Pennine Care NHS Foundation Trust

 

 

Dear Ms Leahy,

 

FOI ref: 2018/0162

 

Thank you for your request for information dated 14^th March 2018 and
clarified on 20^th March 2018.

 

We will consider your request under the Freedom of Information Act 2000.
You should receive a response within 20 working days - in this case by
17^th April 2018.   Please be aware, the information you have requested
may not be disclosed to you if it is exempt.

 

We will inform you if:

•               we are unable to achieve the 20 working day deadline. We
aim to give you a revised due date as soon as possible.

•               we are unable to give you the information as responding to
your request exceeds the ‘appropriate limit’. This would apply if it would
take us longer than 18 hours to retrieve, collate and provide the
information you request.

•               your request (in full or in part) needs be transferred to
another public authority to obtain the information you have requested

 

If you have any questions about this request, please contact me quoting
the reference number above.

 

 

 

Yours sincerely,

 

Julie Higginbottom

Information Governance Administrator

 

Pennine Care NHS Foundation Trust

225 Old Street

Ashton-under-Lyne OL6 7SR

 

--------------------------------------------------------------------------

 

show quoted sections

We don't know whether the most recent response to this request contains information or not – if you are Melanie leahy please sign in and let everyone know.

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