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Acid treatments at Horse Hill well site

We're waiting for Ada Zaffina to read a recent response and update the status.

Dear Environment Agency,

The existing permit for HHDL - the operator of Horse Hill site allows for acid injections (described as acid wash).

Can the EA confirm whether or not these treatments have taken place at the Horse Hill site since the beginning of 2018 and if so, provide the dates.

I understand from previous requests that there is no monitoring requirement of the volumes or injection pressures/rates for acid treatments. Can you please correct me if that is not the case.

Yours faithfully,

Ada Zaffina

Enquiries, Unit, Environment Agency

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Enquiries, Unit, Environment Agency

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Good Morning,

 

Can you confirm the full address of the horse hill site so we can assist
you further?

 

Kind Regards,

 

Jade Whelpton

Customer Service Adviser. NCCC

Contact Centre Services - Part of Operations, Regulation & Customer

 

( Tel: 03708 506 506

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show quoted sections

Dear Enquiries, Unit,

Apologies for leaving that out.

Address: Horse Hill 1 well site, Horse Hill, Hookwood, Horley, Surrey RH6 0RB

Yours sincerely,

Ada Zaffina

Enquiries, Unit, Environment Agency

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Freedom of Information Act and Environmental Information Regulations state
that a public authority must respond to requests for information within 20
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Usually we make no charge for providing information. In some cases we may
make a charge for licensed re-use of our data. Where this is the case, we
will notify you in advance.

 

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in your enquiry, the Environment Agency will follow all applicable UK and
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Enquiries, Unit, Environment Agency

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Good Afternoon Ada,

 

I have passed your e-mail to the local customer team who will deal with
your request.

The Freedom of Information Act and Environmental Information Regulations
state that a public authority must respond to requests for information
within 20 working days, but we aim to respond to all enquiries as quickly
as we can.

You can find more information about our service commitment by clicking on
the link below:

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You can contact our customer team directly on the contact details below,
or call the National Customer Contact Centre on 03708 506506 who will
transfer you to the area team.

 

Please quote your enquiry reference 190715/KG03 in any correspondence with
us regarding this matter. 

 

Customers and Engagement

Environment Agency

Kent,South London & East Sussex Area

Orchard House

Endeavour Park

London Road

Addington

West Malling

ME19 5SH

 

Kind Regards,

 

Kayleigh Goodison

 

Customer Service Adviser, National Customer Contact Centre

Operations : Regulation, Monitoring & Customer

Environment Agency

 

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show quoted sections

Dear Enquiries, Unit,

Thank you.

Yours sincerely,

Ada Zaffina

Enquiries, Unit, Environment Agency

5 Attachments

Please note this is an auto reply message.

 

Thank you – the Environment Agency has received your email.

 

For information on what you can expect from us and our full service
commitment to you then please visit our website: 

[1]https://www.gov.uk/government/publicatio...

 

Freedom of Information Act and Environmental Information Regulations state
that a public authority must respond to requests for information within 20
working days however we always aim to provide an answer as soon as we can.
 

 

Usually we make no charge for providing information. In some cases we may
make a charge for licensed re-use of our data. Where this is the case, we
will notify you in advance.

 

If you have provided any personal information (also called personal data)
in your enquiry, the Environment Agency will follow all applicable UK and
EU data protection laws in how we treat it. We may use your information to
help you with your enquiry, if necessary. More details on your rights and
how we will process your personal information can be found in our Personal
Information Charter:

[2]https://www.gov.uk/government/organisati...

 

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If your email was to report an environmental incident i.e. pollution, fish
in distress, dumping of hazardous waste etc. then please call our
Freephone 24 hour Incident Hotline on 0800 80 70 60.   For more details
about incident reporting please see our website:

[3]https://www.gov.uk/report-an-environment...

 

Kind Regards,

 

National Customer Contact Centre - Part of National Operations Services

( Tel: 03708 506 506

: Web Site: [4]www.gov.uk/environment-agency

 

Click an icon to keep in touch with us:-

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KSL Enquiries, Environment Agency

1 Attachment

Dear Ada

 

Thank you for your enquiry received on 11 July 2019, ref: KSL 135215.

 

We respond to requests for information under the Freedom of Information
Act 2000 and Environmental Information Regulations 2004.

 

Please find the response to your enquiry attached.

 

 

Regards

 

KSL Customers and Engagement Team

 

Customers and Engagement | Kent, South London and East Sussex
Environment Agency | Orchard House, Endeavour Park, London Road,
Addington, ME19 5SH

Tel:  0208 474 6848

Email: [1][email address]

 

 

 

 

 

show quoted sections

Dear KSL Enquiries,

Thank you.

Yours sincerely,

Ada Zaffina

KSL Enquiries, Environment Agency

1 Attachment

 

[1]cid:image001.png@01D3321D.F09826E0

 

Dear customer

 

Thank you – the Environment Agency has received your email.

 

If your enquiry is a request for information that comes under the Freedom
of Information Act or Environmental Information Regulations, we are
required to respond to your request within 20 working days. However, we
always aim to provide an answer as soon as we can.  

 

You may wish to look at [2]www.data.gov.uk to see if the data you have
requested is available for you online.

 

For further information on what you can expect from us and our full
service commitment to you, please visit our website: 

[3]https://www.gov.uk/government/publicatio...

 

 

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If your email was to report an environmental incident e.g. pollution, fish
in distress, dumping of hazardous waste, then please call our freephone
24-hour Incident Hotline on 0800 80 70 60.   

 

For more details about incident reporting, please see our website:
[4]https://www.gov.uk/report-an-environment...

 

If you have provided any personal information (also called personal data)
in your enquiry, the Environment Agency will follow all applicable UK and
EU data protection laws in how we treat it. We may use your information to
help you with your enquiry, if necessary. More details on your rights and
how we will process your personal information can be found in our Personal
Information Charter:
[5]https://www.gov.uk/government/organisati...

 

Kind regards 

 

 

Kent, South London and East Sussex Customers and Engagement Team 

 

Direct dial: 0208 474 6848

Direct email:  [6]KSL[Environment Agency request email]

 

 

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We don't know whether the most recent response to this request contains information or not – if you are Ada Zaffina please sign in and let everyone know.