Dear Parliamentary and Health Service Ombudsman,

I see that your latest advertised post - Accreditation Manager - requires the incumbent:

"to proactively manage the senior caseworker’s relationship with the accreditation framework and process, providing support and guidance at all levels, taking ownership of and responsibility for accreditation work from inception to completion to ensure expectations are managed and excellent customer service is provided. 

To be successful in this role you will evidence previous experience in a similar role and the ability to act as subject matter expert. An awareness of public administration (central government in particular) or the NHS, and the context in which it operates particularly in the area of complaint handling is desirable. "

Please send me details of the accreditation framework and process referred to.

Yours faithfully,

J Roberts

informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.

______________________________________________________________________
This email has been scanned by the Symantec Email Security.cloud service.
For more information please visit http://www.symanteccloud.com
______________________________________________________________________

InformationRights, Parliamentary and Health Service Ombudsman

3 Attachments

Dear J Roberts

 

RE: Your Information Request – R0000083

 

Thank you for your email of 24 June 2018 I am writing to acknowledge
receipt of your request for information held by the Parliamentary and
Health Service Ombudsman (PHSO).

 

In accordance with the statutory timeframe set out in the Freedom of
Information Act 2000, a response will be sent to you by 23 July 2018. This
is 20 working days from the date of your initial request to us.

 

If you have any queries regarding your information request in the meantime
please do not hesitate to contact us at
[1][Parliamentary and Health Service Ombudsman request email]

 

Yours sincerely

 

Freedom Of Information/Data Protection Team

Parliamentary and Health Service Ombudsman

E: [2][Parliamentary and Health Service Ombudsman request email]

W: [3]www.ombudsman.org.uk

 

Follow us on

[4]fb  [5]twitter  [6]linkedin

 

Our Service Charter explains how we work
[7]Click here to find out more

 

Watch our short animation to find out how we deal with complaints

 

 

______________________________________________________________________
This email has been scanned by the Symantec Email Security.cloud service.
For more information please visit http://www.symanteccloud.com
______________________________________________________________________

References

Visible links
1. mailto:[Parliamentary and Health Service Ombudsman request email]
2. mailto:[Parliamentary and Health Service Ombudsman request email]
3. http://www.ombudsman.org.uk/
http://www.ombudsman.org.uk/
4. http://www.facebook.com/phsombudsman
5. http://www.twitter.com/PHSOmbudsman
6. http://www.linkedin.com/company/parliame...
7. http://www.ombudsman.org.uk/about-us/our...

InformationRights, Parliamentary and Health Service Ombudsman

3 Attachments

Dear J Roberts,

 

RE: Your Information Request – R0000083

 

Thank you for your email of 24 June 2018 in which you requested
information held by the Parliamentary and Health Service Ombudsman (PHSO).
Your request has been processed in accordance with Freedom of Information
Act 2000.

 

You requested the following information:

 

‘Dear Parliamentary and Health Service Ombudsman,

 

I see that your latest advertised post - Accreditation Manager - requires
the incumbent:

 

"to proactively manage the senior caseworker’s relationship with the
accreditation framework and process, providing support and guidance at all
levels, taking ownership of and responsibility for accreditation work from
inception to completion to ensure expectations are managed and excellent
customer service is provided.

 

To be successful in this role you will evidence previous experience in a
similar role and the ability to act as subject matter expert. An awareness
of public administration (central government in particular) or the NHS,
and the context in which it operates particularly in the area of complaint
handling is desirable. "

 

Please send me details of the accreditation framework and process referred
to.’

 

Response

 

We can confirm the information you have requested is not held. As stated
in the full job advertisement you referred to in your request, the
Accreditation Manager would be responsible for the management and
implementation of the Accreditation Framework and process.

 

If you believe we have made an error in the way we have processed your
information request, you can request an internal review. To do this please
email [1][Parliamentary and Health Service Ombudsman request email] and included details of your
concerns so we can consider them further.

 

If you remain dissatisfied following the outcome of the internal review,
you would have the option to complain directly to the Information
Commissioner’s Office. Details of how to do this can be found on their
website [2]www.ico.org.uk.

 

Yours sincerely,

 

Freedom Of Information/Data Protection Team

Parliamentary and Health Service Ombudsman

E: [3][Parliamentary and Health Service Ombudsman request email]

W: [4]www.ombudsman.org.uk

 

Follow us on

[5]fb  [6]twitter  [7]linkedin

 

Our Service Charter explains how we work
[8]Click here to find out more

 

Watch our short animation to find out how we deal with complaints

 

 

______________________________________________________________________
This email has been scanned by the Symantec Email Security.cloud service.
For more information please visit http://www.symanteccloud.com
______________________________________________________________________

References

Visible links
1. mailto:[Parliamentary and Health Service Ombudsman request email]
2. http://www.ico.org.uk/
3. mailto:[Parliamentary and Health Service Ombudsman request email]
4. http://www.ombudsman.org.uk/
http://www.ombudsman.org.uk/
5. http://www.facebook.com/phsombudsman
6. http://www.twitter.com/PHSOmbudsman
7. http://www.linkedin.com/company/parliame...
8. http://www.ombudsman.org.uk/about-us/our...

Brenda Prentice left an annotation ()

Oh dear, PHSO never learn do they?

C Rock left an annotation ()

I read: Response: "Sorry, we have never had or documented an Accreditation Framework or Process, and we are hoping someone will tell us what we should have had at inception. So things might be brighter when we find out - let's all look on the bright side.. staff and customers."

Perhaps there will one day be a Service Complaint Manager and Process. Watch the press for that one... (but, of course, description lacking).

I'm still waiting for a researched and intelligent response for my service complaints 6 years after they invited complaints via a web form; but had no process to deal with them and still haven't. I expect the Privacy, Data Protection Framework and Process demanded that all incriminating evidence be destroyed.

In earlier days I tried not to be ranty. That didn't work, either: I see that comments received are invited.

Looking for an EU Authority?

You can request documents directly from EU Institutions at our sister site AskTheEU.org . Find out more .

AskTheEU.org