Accommodation complaints

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Hello,
I hope whoever is reading this is keeping well.
This is a request for information under the FOI Act 2000.
Please could you answer the questions for the academic year of 2020/21.
1) How many complaints/reports from undergraduates regarding issues with their university accommodation (for example, but not limited to: halls, university owned accommodation) did your residential services or student living team receive over the requested period?
Issues include but are not limited to: asbestos, mould, vermin/pests, broken heating systems, biocides, lead, carbon monoxide and fuel combustion products.
Please can you break down the response to Q1 into the date the issue was reported/complained about, the type of issue- as exampled above- that was reported/complained about and the date the issue was resolved (for example, if vermin was reported, what day did pest control contractors visit the accommodation to get rid of the pests).
2) How much money did your university pay in compensation which related to the accommodation complaints identified in Q1. How many of the accommodation complaints identified in Q1 were upheld?
3) If there is time under the act, please can you send me all the correspondence (likely, but not limited to, email from the student) - with all personal or potentially identifiable information redacted- sent to the residential services/accommodation manager complaining about the accommodation over the requested period. Can you limit this to complaints which resulted in compensation being paid out/awarded to the student.
Best,
Yohannes Lowe

FOI, University of Abertay Dundee

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FOI, University of Abertay Dundee

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    FOI i210805 002 Accommodation complaints Lowe Aug 21 response letter.pdf

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Dear Yohannes Lowe

Please find attached the University’s response to your freedom of information request.

Kind regards

Freedom of Information Processing
Abertay University
Bell Street
DUNDEE
DD1 1HG

Email: [University of Abertay Dundee request email]
BSL Users: https://contactscotland-bsl.org/

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