Accessibility: technical challenges with subtitling support for Apple TV

[Name Removed] made this Freedom of Information request to British Broadcasting Corporation This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Dear BBC,

I understand that the FOIA does not apply when the information requested
concerns the BBC's creative output (journalism, art, and literature).

However, I am writing with regard to the development of the BBC iPlayer
app for Apple TV [1] and not its output.

The help centre article "Why are there no subtitles on BBC iPlayer
via Apple TV?" [2] states the following:

> There are technical challenges associated with delivering subtitles to
> Apple TV which will require a significantly different solution to that
> which we use on all other platforms. We are working towards it but
> don't currently have timelines associated with this support.

Could you please therefore provide a summary of the technical
challenges faced in adopting the captioning framework made available
in tvOS?



Yours faithfully,

[Name Removed]

FOI Enquiries, British Broadcasting Corporation

Dear [Name Removed]

Thank you for your request for information under the Freedom of Information Act 2000, as detailed in your email below. Your request was received on 21 August 2020.  We will deal with your request as promptly as possible, and at the latest within 20 working days. If you have any queries about your request, please contact us at the address below.

The reference number for your request is RFI20201271.

Kind regards,

Information Rights

BBC Freedom of Information
BC2 A4, Broadcast Centre
201 Wood Lane
London W12 7TP
Email: [email address]

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FOI Enquiries, British Broadcasting Corporation

2 Attachments

Dear [Name Removed],


Please find attached our response to your request for information,
reference RFI20201271.


Yours sincerely,


Information Rights, BBC Legal

BC2A4, Broadcast Centre
201 Wood Lane, London W12 7TP


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