Accessibility of taxis and private hire vehicles licensed

The request was successful.

Dear Liverpool City Council,

How many current hackney carriage (taxi) licensees have you issued
(over the last full year)?
How many current Private Hire vehicle licences have you issued
(over the last full year)?
What are your accessibility requirements for hackney carriage
vehicles?
Do you require hackney carriage licencesees to undergo training in
disabilty awareness and if so what does this involve?
Do you require private hire vehicle licensees to undergo training
in disability awareness and if so what does this involve?
Do you inspect the taxis and wheelchair accessible vehicles for
accessibility
Do you carry out spot checks for safety including ensuring that
wheelchair users are positioned so that they can use the seat belts
do you check that taxis have a useable step available to assist
access
do you use 'mystery disabled customers' to test the service to
disabled people. If so what were the results.
How many complaints have you had about service from disabled
passengers about taxis (over the last full year)? What percentage
is that of overall
complaints?
How many complaints have you had about service from disabled
passengers about private hire vehicles (over the last full year?
What percentage is that of
overall complaints?
How have you resolved the complaints from disabled passengers?
Do taxis capable of carrying wheelchairs get preferential access eg
bus lanes and pedestrian areas?
How many of your drivers are exempt from carrying wheelchair users
on health grounds? Are these drivers refused preferential access?

Yours faithfully,

Mary Carr

Jawahier Sharif Ali, Liverpool City Council

Dear Ms Carr,

Acknowledgement of your request for information.
Thank you for your recent correspondence requesting information from the
City Council.  Your request was received in our offices on 02 April 2013
and, is being processed in accordance with the Freedom of Information Act
2000.

The information you have requested can be summarised as follows:

1) How many current hackney carriage (taxi) licensees have you issued
(over the last full year)?
2) How many current Private Hire vehicle licences have you issued (over
the last full year)?
3) What are your accessibility requirements for hackney carriage vehicles?
4) Do you require hackney carriage licencesees to undergo training in
disability awareness and if so what does this involve?
5) Do you require private hire vehicle licensees to undergo training in
disability awareness and if so what does this involve?
6) Do you inspect the taxis and wheelchair accessible vehicles for
accessibility
7) Do you carry out spot checks for safety including ensuring that
wheelchair users are positioned so that they can use the seat belts
8) do you check that taxis have a useable step available to assist access
9) do you use 'mystery disabled customers' to test the service to disabled
people. If so what were the results.
10) How many complaints have you had about service from disabled
passengers about taxis (over the last full year)? What percentage is that
of overall complaints?
11) How many complaints have you had about service from disabled
passengers about private hire vehicles (over the last full year?
12) What percentage is that of overall complaints?
13) How have you resolved the complaints from disabled passengers?
14) Do taxis capable of carrying wheelchairs get preferential access eg
bus lanes and pedestrian areas?
15) How many of your drivers are exempt from carrying wheelchair users on
health grounds? Are these drivers refused preferential access?

If the above summary is incorrect or you wish to change any details, let
me know at the earliest opportunity.

A response will be sent to you as soon as possible and in any case within
the statutory deadline which is 20 working days from the working day after
your request was received.

For your information, the Act defines a number of exemptions which may
prevent the release of information you have requested. There will be an
assessment and, if any of the exemption categories apply, the information
will not be provided to you.  You will be informed if this is the case

Please quote the above reference number in all future communications.

Regards 
Jawahier Sharif Ali (Fatima)
Information Officer
Legal Service
Liverpool City Council
Municipal Buildings
Dale Street,
Liverpool
L2 2DH
Tel: 0151 225 3132
Email: [1][email address].uk 
Website: [2]www.liverpool.gov.uk

P  Please consider the environment before printing this email. Thank you

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Karen Hellon, Liverpool City Council

1 Attachment

Dear Ms Carr,
 
Please find attached our response to your FOI request.
 
Yours sincerely

Karen Hellon I Legal Assistant I Information Team
Liverpool City Council I Municipal Buildings I Dale Street I Liverpool I
L2 2DH
T: 0151 225 2303 I F: 0151 225 2392 I E: [1][email address]

Online: [2]www.liverpool.gov.uk 

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References

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1. mailto:[email address]
2. http://www.liverpool.gov.uk/
http://www.liverpool.gov.uk/