Accessibility of taxis and private hire vehicles licensed

Mary Carr made this Freedom of Information request to Torridge District Council

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The request was successful.

Dear Torridge District Council,

How many current hackney carriage (taxi) licensees have you issued
(over the last full year)?
How many current Private Hire vehicle licences have you issued
(over the last full year)?
What are your accessibility requirements for hackney carriage
vehicles?
Do you require hackney carriage licencesees to undergo training in
disabilty awareness and if so what does this involve?
Do you require private hire vehicle licensees to undergo training
in disability awareness and if so what does this involve?
Do you inspect the taxis and wheelchair accessible vehicles for
accessibility
Do you carry out spot checks for safety including ensuring that
wheelchair users are positioned so that they can use the seat belts
do you check that taxis have a useable step available to assist
access
do you use 'mystery disabled customers' to test the service to
disabled people. If so what were the results.
How many complaints have you had about service from disabled
passengers about taxis (over the last full year)? What percentage
is that of overall
complaints?
How many complaints have you had about service from disabled
passengers about private hire vehicles (over the last full year?
What percentage is that of
overall complaints?
How have you resolved the complaints from disabled passengers?
Do taxis capable of carrying wheelchairs get preferential access eg
bus lanes and pedestrian areas?
How many of your drivers are exempt from carrying wheelchair users
on health grounds? Are these drivers refused preferential access?

Yours faithfully,

Mary Carr

FOI, Torridge District Council

1 Attachment

Dear Mary

Thank you for your Freedom of Information request received in this office on 26 March 2013.

Please see below the answers to your questions:

How many current hackney carriage (taxi) licensees have you issued
(over the last full year)? - 49
How many current Private Hire vehicle licences have you issued
(over the last full year)? - 44
What are your accessibility requirements for hackney carriage
vehicles? - See attached vehicle specification document
Do you require hackney carriage licencesees to undergo training in
disabilty awareness and if so what does this involve? - Yes (as part of BTEC qualification)
Do you require private hire vehicle licensees to undergo training
in disability awareness and if so what does this involve? - Yes (as part of BTEC qualification)
Do you inspect the taxis and wheelchair accessible vehicles for
Accessibility - No
Do you carry out spot checks for safety including ensuring that
wheelchair users are positioned so that they can use the seat belts
do you check that taxis have a useable step available to assist
access - No
do you use 'mystery disabled customers' to test the service to
disabled people. If so what were the results. - No
How many complaints have you had about service from disabled
passengers about taxis (over the last full year)?
What percentage is that of overall
complaints? - N/A
How many complaints have you had about service from disabled
passengers about private hire vehicles (over the last full year? - None
What percentage is that of
overall complaints? - N/A
How have you resolved the complaints from disabled passengers? - N/A
Do taxis capable of carrying wheelchairs get preferential access eg
bus lanes and pedestrian areas? - N/A
How many of your drivers are exempt from carrying wheelchair users
on health grounds? - None Are these drivers refused preferential access? N/A

I hope the above information is useful to you.

If you have any complaints in respect of your information request, please write to the Freedom of Information Officer at Torridge District Council, Riverbank House, Bideford EX39 2QG. If your complaint is not resolved to your complete satisfaction, you have the right to apply to the Information Commissioner for a decision.

Regards

Linda Patterson
Admin Assistant - Legal
Torridge District Council, Riverbank House, Bideford, Devon EX39 2QG
Direct Dial: 01237 428759
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