Accessibility of taxis and private hire vehicles

Mary Carr made this Freedom of Information request to Gwynedd Council

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Dear Gwynedd Council,

How many current hackney carriage (taxi) licensees have you issued (over the last full year)?
How many current Private Hire vehicle licences have you issued (over the last full year)?
What are your accessibility requirements for hackney carriage
vehicles?
Do you require hackney carriage licencesees to undergo training in
disabilty awareness and if so what does this involve?
Do you require private hire vehicle licensees to undergo training
in disability awareness and if so what does this involve?
Do you inspect the taxis and wheelchair accessible vehicles for
accessibility
Do you carry out spot checks for safety including ensuring that
wheelchair users are positioned so that they can use the seat belts
do you check that taxis have a useable step available to assist
access
do you use 'mystery disabled customers' to test the service to
disabled people. If so what were the results.
How many complaints have you had about service from disabled
passengers about taxis (over the last full year)? What percentage is that of overall
complaints?
How many complaints have you had about service from disabled
passengers about private hire vehicles (over the last full year? What percentage is that of
overall complaints?
How have you resolved the complaints from disabled passengers?
Do taxis capable of carrying wheelchairs get preferential access eg
bus lanes and pedestrian areas?
How many of your drivers are exempt from carrying wheelchair users
on health grounds? Are these drivers refused preferential access?

Yours faithfully,

Mary Carr

Rhyddid Gwybodaeth, Gwynedd Council

Dear Mary Carr,

 

Freedom of Information (ref T9677)

     How many current hackney carriage (taxi) licensees have you issued

     (over the last full year)?

     How many current Private Hire vehicle licences have you issued

     (over the last full year)?

     What are your accessibility requirements for hackney carriage

     vehicles?

     Do you require hackney carriage licencesees to undergo training in

     disabilty awareness and if so what does this involve?

     Do you require private hire vehicle licensees to undergo training

     in disability awareness and if so what does this involve?

     Do you inspect the taxis and wheelchair accessible vehicles for

     accessibility

     Do you carry out spot checks for safety including ensuring that

     wheelchair users are positioned so that they can use the seat belts

     do you check that taxis have a useable step available to assist

     access

     do you use 'mystery disabled customers' to test the service to

     disabled people. If so what were the results.

     How many complaints have you had about service from disabled

     passengers about taxis (over the last full year)? What percentage

     is that of overall

     complaints?

     How many complaints have you had about service from disabled

     passengers about private hire vehicles (over the last full year?

     What percentage is that of

     overall complaints?

     How have you resolved the complaints from disabled passengers?

     Do taxis capable of carrying wheelchairs get preferential access eg

     bus lanes and pedestrian areas?

     How many of your drivers are exempt from carrying wheelchair users

     on health grounds? Are these drivers refused preferential access?

 

Thank you for your recent request under the Freedom of Information Act
2000.

Your request has been passed to me to process and I can confirm that it
has been logged under the reference number T9677.

The Council may take up to 20 working days, from the date of receipt, to
respond to your request. You should therefore receive the information you
have requested, subject to the application of any exemptions permitted
under the Act, by 22/04/2013.

If you require further information please contact me by phone on 01286
679102 or by emailing [1][Gwynedd Council request email] by quoting the reference
number above.

Yours sincerely,

Gwawr Owen

 

 

-------------------------------------------------------------
Mae'r e-bost hwn ac unrhyw atodiad iddo yn gyfrinachol ac fe'i bwriedir ar gyfer
y sawl a enwir arno yn unig. Gall gynnwys gwybodaeth freintiedig. Os yw wedi
eich cyrraedd trwy gamgymeriad ni ellwch ei gopio, ei ddosbarthu na'i ddangos i
unrhyw un arall a dylech gysylltu â'r anfonwr ar unwaith.
Mae unrhyw gynnwys nad yw'n ymwneud â busnes swyddogol y corff sy'n anfon yr
e-bost yn bersonol i'r awdur.

show quoted sections

Arbedwch bapur, ynni ac arian - Peidiwch argraffu'r neges yma oni bai ei bod yn
hollol angenrheidiol.
Save paper, energy and money - Do not print this message unless it is absolutely
necessary.

References

Visible links
1. mailto:[Gwynedd Council request email]

Rhyddid Gwybodaeth, Gwynedd Council

1 Attachment

Dear Mary Carr,

 

Freedom of Information (ref T9677)

     How many current hackney carriage (taxi) licensees have you issued

     (over the last full year)?

     How many current Private Hire vehicle licences have you issued

     (over the last full year)?

     What are your accessibility requirements for hackney carriage

     vehicles?

     Do you require hackney carriage licencesees to undergo training in

     disabilty awareness and if so what does this involve?

     Do you require private hire vehicle licensees to undergo training

     in disability awareness and if so what does this involve?

     Do you inspect the taxis and wheelchair accessible vehicles for

     accessibility

     Do you carry out spot checks for safety including ensuring that

     wheelchair users are positioned so that they can use the seat belts

     do you check that taxis have a useable step available to assist

     access

     do you use 'mystery disabled customers' to test the service to

     disabled people. If so what were the results.

     How many complaints have you had about service from disabled

     passengers about taxis (over the last full year)? What percentage

     is that of overall

     complaints?

     How many complaints have you had about service from disabled

     passengers about private hire vehicles (over the last full year?

     What percentage is that of

     overall complaints?

     How have you resolved the complaints from disabled passengers?

     Do taxis capable of carrying wheelchairs get preferential access eg

     bus lanes and pedestrian areas?

     How many of your drivers are exempt from carrying wheelchair users

     on health grounds? Are these drivers refused preferential access?

 

Thank you for your recent request. Please see below and attached document
for the information requested:

 

How many current hackney carriage (taxi) licensees have you issued

     (over the last full year)? 272 Hackney carriage licences were issued
between 1/4/12 – 31/3/13.

 

     How many current Private Hire vehicle licences have you issued

     (over the last full year)?  151 Private hire vehicle licences were
issued between 1/4/12 – 31/3/13.

 

     What are your accessibility requirements for hackney carriage

     vehicles?  See enclosed policy document.

The accessibility requirements are determined by Gwynedd Council’s Taxi
Licensing Policy. In September 2012 the Licensing General Committee also
  agreed to allow applications to be considered for vehicles with rear
loading wheelchair access rather than side loading only as noted in the
Policy document.

 

     Do you require hackney carriage licencesees to undergo training in

     disabilty awareness and if so what does this involve? No.

 

     Do you require private hire vehicle licensees to undergo training

     in disability awareness and if so what does this involve? No.

 

     Do you inspect the taxis and wheelchair accessible vehicles for

     Accessibility  Yes.

 

     Do you carry out spot checks for safety including ensuring that

     wheelchair users are positioned so that they can use the seat belts
Yes

 

     do you check that taxis have a useable step available to assist

     access No

 

     do you use 'mystery disabled customers' to test the service to

     disabled people. If so what were the results. No

 

     How many complaints have you had about service from disabled

     passengers about taxis (over the last full year)?

What percentage is that of overall complaints?

     How many complaints have you had about service from disabled

     passengers about private hire vehicles (over the last full year?

     What percentage is that of overall complaints?

     How have you resolved the complaints from disabled passengers?

The authority does not differentiate between complaints received from
disabled and able bodied passengers and is therefore unable to respond to
these questions.

 

     Do taxis capable of carrying wheelchairs get preferential access eg

     bus lanes and pedestrian areas? No

 

     How many of your drivers are exempt from carrying wheelchair users

     on health grounds? No

 

Are these drivers refused preferential access? n/a

 

 

 

Please note that where information is subject to copyright belonging to
the Council, you will need to obtain the permission of the Council to
re-use it for purposes other than private study or non-commercial
research. The Council may charge for re-use. Where third party copyright
material is disclosed, you must obtain permission to re-use from the
copyright holders concerned.

 

Complaints

 

If you are unhappy with the way the Council has handled your request, you
may ask for an internal review. Please contact me if you require an
internal review of your case. An internal review will be conducted by the
Monitoring Officer or Head of Service and we will aim to respond within 20
working days. However, if we are unable to complete the review by this
date, we will advise you accordingly.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. Please see below for the contact details:

 

Information Commissioner’s Office

2^nd Floor

Churchill House

Churchill Way

Cardiff

CF102HH

 

Telephone: 02920 678400

Email: [1][email address]

Fax: 02920 678399

 

Yours sincerely,

Gwawr Owen

 

-------------------------------------------------------------
Mae'r e-bost hwn ac unrhyw atodiad iddo yn gyfrinachol ac fe'i bwriedir ar gyfer
y sawl a enwir arno yn unig. Gall gynnwys gwybodaeth freintiedig. Os yw wedi
eich cyrraedd trwy gamgymeriad ni ellwch ei gopio, ei ddosbarthu na'i ddangos i
unrhyw un arall a dylech gysylltu â'r anfonwr ar unwaith.
Mae unrhyw gynnwys nad yw'n ymwneud â busnes swyddogol y corff sy'n anfon yr
e-bost yn bersonol i'r awdur.

show quoted sections

Arbedwch bapur, ynni ac arian - Peidiwch argraffu'r neges yma oni bai ei bod yn
hollol angenrheidiol.
Save paper, energy and money - Do not print this message unless it is absolutely
necessary.

References

Visible links
1. blocked::mailto:[email address]
mailto:[email address]
mailto:[email address]