Accessibility of taxis and private hire vehicles licensed

Mary Carr made this Freedom of Information request to Cherwell District Council

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Dear Cherwell District Council,

How many current hackney carriage (taxi) licensees have you issued?
How many current Private Hire vehicle licences have you issued?
What are your accessibility requirements for hackney carriage
vehicles?
Do you require hackney carriage licencesees to undergo training in
disabilty awareness and if so what does this involve?
Do you require private hire vehicle licensees to undergo training
in disability awareness and if so what does this involve?
Do you inspect the taxis and wheelchair accessible vehicles for
accessibility
Do you carry out spot checks for safety including ensuring that
wheelchair users are positioned so that they can use the seat belts
do you check that taxis have a useable step available to assist
access
do you use 'mystery disabled customers' to test the service to
disabled people. If so what were the results.
How many complaints have you had about service from disabled
passengers about taxis? What percentage is that of overall
complaints?
How many complaints have you had about service from disabled
passengers about private hire vehicles? What percentage is that of
overall complaints?
How have you resolved the complaints from disabled passengers?
Do taxis capable of carrying wheelchairs get preferential access eg
bus lanes and pedestrian areas?
How many of your drivers are exempt from carrying wheelchair users
on health grounds? Are these drivers refused preferential access?

Yours faithfully,

Mary Carr

Michelle Stamp,

Dear Ms Carr

 

Freedom of Information Act 2000

Ref: 1600 Accessibility of Licensed Taxis and Private Hire Vehicles

 

Thank you for your email dated 22 March 2013. 

 

The Council is dealing with your request under the Freedom of Information
Act.  This means the Council has 20 working days to respond to your
request.  Unless the Council does not have the information or determines
that, if it has the information, it is not required to release it to you,
the Council should send you the information requested, or a notification
of the cost of supplying that information by 23 April 2013. 

 

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2.    The Council may also determine that it is not obliged to release the
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If the Council confirms it has the information but considers that it is
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In the event you need to contact the Council about your request, please
ask to speak to Michelle Stamp or Emma Currall quoting the above reference
number.

Michelle Stamp
Information Co-ordinator
Community & Environment
Cherwell District Council
Tel. 01295 221703 Ext. 1703
email: [1][email address]
[2]www.cherwell.gov.uk

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Claire Bold,

2 Attachments

Dear Ms Carr

Freedom of Information Act 2000
FOI Ref. 1600 Accessibility of Licensed Taxis and Private Hire Vehicles

Thank you for your email dated 22 March 2013 requesting information under
the Freedom of Information Act 2000 regarding the accessibility of
licensed taxis and private hire vehicles.

Please see below the answers to your questions:

+------------------------------------------------------------------------+
|1. |How many current Hackney Carriage |114 of which 27 are wheelchair |
| |(taxi) licenses have you issued? |accessible vehicles. |
|---+----------------------------------+---------------------------------|
|2. |How many current Private Hire |201 |
| |vehicle licences have you issued? | |
|---+----------------------------------+---------------------------------|
|3. |What are your accessibility |This is defined in our vehicle |
| |requirements for Hackney Carriage |specification policy. Please see |
| |vehicles? |copy attached. |
|---+----------------------------------+---------------------------------|
|4. |Do you require Hackney Carriage |Yes. All new applicants for |
| |licensees to undergo training in |driver licences are required to |
| |disability awareness and if so |undertake a Disability Awareness |
| |what does this involve? |Course within six months of |
| | |obtaining their licence. A copy |
| | |of the current programme for this|
| | |course is attached for your |
| | |reference. |
|---+----------------------------------+---------------------------------|
|5. |Do you require private hire |As question 4. We issue combined |
| |vehicle licensees to undergo |Hackney Carriage and Private Hire|
| |training in disability awareness |Drivers licences. |
| |and if so what does this involve? | |
|---+----------------------------------+---------------------------------|
|6. |Do you inspect the taxis and |Yes |
| |wheelchair accessible vehicles for| |
| |accessibility | |
|---+----------------------------------+---------------------------------|
|7. |Do you carry out spot checks for |Yes |
| |safety including ensuring that | |
| |wheelchair users are positioned so| |
| |that they can use the seat belts | |
|---+----------------------------------+---------------------------------|
|8. |Do you check that taxis have a |This is dependent on the style of|
| |useable step available to assist |vehicle. Not all vehicles are |
| |access |required to have a step. Please |
| | |see attached vehicle |
| | |specification policy. |
|---+----------------------------------+---------------------------------|
|9. |Do you use 'mystery disabled |No |
| |customers' to test the service to | |
| |disabled people. If so what were | |
| |the results. | |
|---+----------------------------------+---------------------------------|
|10.|How many complaints have you had |Only 4 complaints have been |
| |about service from disabled |received from disabled passengers|
| |passengers about taxis? What |about taxis since 2009 (when |
| |percentage is that of overall |records began). This represents |
| |complaints? |1% of all complaints for both HCV|
| | |and PHV received since 2009. All |
| | |4 complaints were received before|
| | |2012. |
|---+----------------------------------+---------------------------------|
|11.|How many complaints have you had |None |
| |about service from disabled | |
| |passengers about private hire | |
| |vehicles? What percentage is that | |
| |of overall complaints? | |
|---+----------------------------------+---------------------------------|
|12.|How have you resolved the |By the appropriate action being |
| |complaints from disabled |taken. |
| |passengers? | |
|---+----------------------------------+---------------------------------|
|13.|Do taxis capable of carrying |There are no bus lanes in the |
| |wheelchairs get preferential |Cherwell District.  No preference|
| |access e.g. bus lanes and |is given to any licensed vehicle |
| |pedestrian areas? |in pedestrian areas. |
|---+----------------------------------+---------------------------------|
|14.|How many of your drivers are |None |
| |exempt from carrying wheelchair | |
| |users on health grounds? Are these| |
| |drivers refused preferential | |
| |access? | |
+------------------------------------------------------------------------+

If you are not satisfied with this response, you may appeal to the
Council's Freedom of Information Officer at the above address or at
[Cherwell District Council request email].  If you are still not satisfied with the Council’s
response you are advised to contact the Information Commissioner directly
at the Information Commissioners Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF or on [1][email address].  Under Section
50 of the Act you may apply to the Commissioner for a decision as to
whether your request for information has been dealt with in accordance
with the requirements of Part I of the Act.

Claire Bold
Licensing Team Leader
01295 753741
07971 302794
[2][email address]
[3]www.cherwell.gov.uk

 

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